Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Apr 23, 2020, 7:03 am
#76
Join Date: Apr 2020
Posts: 7
I managed to get through Tuesday evening about 6pm-ish, after trying various times through the day. On hold about 15 mins before speaking to someone. They processed my refund (mentioning it had to be done manually due to the reissues etc), and said I should receive an email confirming this, the avios / 2for1 back near enough right away, with the money back in 4 weeks or so. However, I have not received an email yet nor the avios or voucher - are there delays sending the emails? Is there even an email to come through, as I haven't seen others mention getting an email?
Apr 23, 2020, 12:35 pm
#77
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
After a handful of failed attempts to get through on the UK Gold number, I called one last time and got through and was welcomed to the GGL number instead. Must have been some glitch on the system given that I did call the standard Gold number.
Apr 24, 2020, 1:36 am
#78
Join Date: Apr 2020
Posts: 7
I managed to get through Tuesday evening about 6pm-ish, after trying various times through the day. On hold about 15 mins before speaking to someone. They processed my refund (mentioning it had to be done manually due to the reissues etc), and said I should receive an email confirming this, the avios / 2for1 back near enough right away, with the money back in 4 weeks or so. However, I have not received an email yet nor the avios or voucher - are there delays sending the emails? Is there even an email to come through, as I haven't seen others mention getting an email?
Apr 24, 2020, 3:32 am
#79
Join Date: Aug 2013
Location: Newcastle
Programs: BA Silver, Hilton Diamond
Posts: 80
I phoned on the 21st at 0845. About a 15 minute wait. He mentioned that the automatic system to refund was often failing and noted the info he needed just in case. Process completed automatically (much to his surprise). Email appeared as he was on the call and avios and 241 just after. He mentioned that money would take longer to appear (maybe 20 days). Refund on my Amex appeared on the 22nd.
Apr 28, 2020, 9:30 am
#80
Join Date: Jul 2015
Location: Wales
Programs: BAEC Silver
Posts: 147
After several days and many attempts - not even getting into the queue - at last (pm 28 April) I get talk to talk to a human about my upcoming RTW booking. He's in Cape Town. "All our systems are down Sir, please call back tomorrow".
May 5, 2020, 7:35 am
#83
Join Date: Jan 2017
Posts: 40
Called today about midday, on hold for about 12 minutes. Refund processed in two minutes, including paid seat selection. No email yet, but pleasantly surprised I was even able to get through and even more surprised at how quickly (so surprised I almost fell off the step ladder I was at the top of, painting a door frame!)
May 5, 2020, 7:52 am
#84
Join Date: Jul 2014
Location: Manchester, UK.
Programs: BAEC Silver, then a handful of points on everything else.
Posts: 185
Called a few times over the past few days for a refund (Avios booking with companion voucher, so options 2, 1) using the number in the cancellation email. A couple of times today I got the voice saying they couldn't take the call, but rang back immediately after the second one of those, got into the queue, and got through after about 15 minutes. Lovely person (normally works in sales) on the other end explained what others have reported that if I took the FTV the companion voucher would be valid for as long as the FTV, but as there was more than a year left on the voucher anyway, I plumped for the cash/avios refund.
Confirmation email within about 5 minutes, but up to four weeks for the refund -- although the Avios are already showing back in my account.
Confirmation email within about 5 minutes, but up to four weeks for the refund -- although the Avios are already showing back in my account.
May 5, 2020, 8:41 am
#85
Join Date: Jun 2008
Programs: Various memberships
Posts: 532
Took about five attempts to get through to get the cash refund for a family member.
Once I was in the queue it took about 30 mins to get answered and then about 10 (including 5 on hold "while I process the refund").
Afterwards I wished the person in the call centre all the best for the future and said I hope things worked out for him. Poor guy sounded close to tears. Please everyone be nice to them when you get through., It isn't their fault BA management decided to make it as difficult as possible to get a cash refund.
Once I was in the queue it took about 30 mins to get answered and then about 10 (including 5 on hold "while I process the refund").
Afterwards I wished the person in the call centre all the best for the future and said I hope things worked out for him. Poor guy sounded close to tears. Please everyone be nice to them when you get through., It isn't their fault BA management decided to make it as difficult as possible to get a cash refund.
May 5, 2020, 8:47 am
#86
Join Date: Sep 2000
Posts: 5,398
Finally got on the UK number queue on 6th attempt and was answered very quickly by the Bremen call centre. Absolutely charming chap sorted out 3 refunds and 3 rebooks efficiently with no questions asked and confirmation emails received for each of them already. Even called me back as I had made a mistake with one of them (it's zeroed out but not yet cancelled) and checked I didn't want to process the cancellation until it had been... 10/10.
May 5, 2020, 3:33 pm
#87
Join Date: Feb 2008
Programs: BA Executive Club
Posts: 1,175
I called three times, got cut off each time with the "too busy" message. So I called the Gold number - which was answered quite quickly, but they couldn't hear me! Called again, got through quickly again, got my refund in a few minutes. Very helpful call handler.
I was Gold, but am currently only Blue. Nothing was said about it.
I was Gold, but am currently only Blue. Nothing was said about it.
May 5, 2020, 4:13 pm
#88
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,158
Staff in call centres have obviously been reduced and queue depths also reduced as number of calls will have dropped. It makes it often difficult to get on the queue but once on there the call should be answered quite quickly.
May 5, 2020, 4:16 pm
#89
Join Date: Aug 2014
Posts: 2,657
Staff havent been reduced, the only thing which affected call wait time was when india and capetown were closed.
May 6, 2020, 12:23 am
#90
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,158
I believe you if you say that but it certainly does feel like it out here. Before, one would call and often wait 30-40 minutes for an agent. Now, once you get on the queue, you can expect an agent in 10-15 minutes, but you may need to call 10 times and get lucky to not simply have the system hang up on you.