Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Feb 25, 2022, 2:03 am
#871
Join Date: Feb 2009
Programs: Executive Club
Posts: 1,115
Sure, I've been working from home myself, as I've no doubt many of us have. I'll have to return to the office in some form shortly.
The agent I spoke to said it was a permanent change, no more going into a call centre for them any many others.
Couldn't agree more about more online functionality but I guess the FTV's, particularly with Avios/241's stored have complicated things.
The agent I spoke to said it was a permanent change, no more going into a call centre for them any many others.
Couldn't agree more about more online functionality but I guess the FTV's, particularly with Avios/241's stored have complicated things.
Feb 25, 2022, 2:08 am
#872
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,873
In the vast majority of cases you get an evoucher for cash bookings now and can use them online. They have actually expanded the range of cash bookings that get issued as evoucher. it used to be any change like a poug would send you down the offline voucher route, but no more.
Feb 25, 2022, 2:13 am
#873
Join Date: Feb 2009
Programs: Executive Club
Posts: 1,115
In the vast majority of cases you get an evoucher for cash bookings now and can use them online. They have actually expanded the range of cash bookings that get issued as evoucher. it used to be any change like a poug would send you down the offline voucher route, but no more.
Feb 25, 2022, 2:16 am
#874
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,873
You can usually (but not always) do cancellations for full refunds online now for involuntary changes. But yes doing voluntary cancellations is still offline online sadly.
Feb 25, 2022, 3:00 am
#875
Join Date: Mar 2005
Location: England
Programs: BAEC: Bronze; Marriott: Gold
Posts: 399
The US executive club number has worked for me in the last month. I've dealt with UK operators (working til midnight or 1am GMT) when I've called. When calling early last month to deal with a midnight redemption I called at 23.43 and got through too early, and had to call back and was still speaking to an agent by 23.51. Weekends help apparently as well
+18004521201
Good luck
+18004521201
Good luck
Feb 25, 2022, 4:29 am
#876
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,753
Feb 25, 2022, 7:28 am
#877
Join Date: May 2019
Location: Manchester
Programs: VA (Plat), QR (OWE), BAEC (Silver), AY (Gold), HH (Diamond)
Posts: 165
You were luck not to have got through to a jobs worth. I called on Saturday night to add the return leg to a 241 booking. Calling a 23:40 I got through and cleared security by 23:51. The agent told me that I had called too early and asked if I expected her to chat with me for 9 minutes. I hung up and immediately called back. I got through at 23:56 and it was the same agent. When she realised that it was me again she just laughed and told me to call back after midnight. I hung up and immediately redialed again, this time getting through to a different agent at 00:01. He could not have been more different. Rather than completing security he asked me if I was calling to book seats released at midnight, I confirmed and he went on to hold the seats and then went through security once the seats had been secured. Fantastic service - but it does show that its pot luck as to which agent you get.
Feb 27, 2022, 5:22 am
#878
Join Date: Jan 2006
Programs: Lots, some no/low status some high status, can't be bothered to list them :-)
Posts: 1,951
I needed to add return flight from MLE to our 241 @ T-355
I called last night (Sat) @ 23.40 GMT and got through straight away, agent asked me to call back in 10/12 mins).
I called again at 23.46 (just in case
) and straight through/i hung it up.
23.50 - straight through again, lady was more than happy to help and wait until 00.00, turns out x4 business class seats had been released, they all got snapped up though.
As others have reported, Saturdays nights look like the best time to get them, obviously that's no good if you are booking at T-355 and the date doesn't fall on a Saturday.
I got through to UK agents every time.
I called last night (Sat) @ 23.40 GMT and got through straight away, agent asked me to call back in 10/12 mins).
I called again at 23.46 (just in case
) and straight through/i hung it up.23.50 - straight through again, lady was more than happy to help and wait until 00.00, turns out x4 business class seats had been released, they all got snapped up though.
As others have reported, Saturdays nights look like the best time to get them, obviously that's no good if you are booking at T-355 and the date doesn't fall on a Saturday.
I got through to UK agents every time.
Feb 27, 2022, 7:01 am
#879
Join Date: Oct 2009
Location: France
Posts: 13
If I’ve paid cash for a ticket, but offset the potential avios as a part-payment- does this mean I can only get a FTV?
When I try to refund , the heading of the page that comes up is entitled ‘claim a FTV’, which I absolutely do not want!
When I try to refund , the heading of the page that comes up is entitled ‘claim a FTV’, which I absolutely do not want!
Feb 27, 2022, 7:12 am
#880
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,873
you would normally get a voucher. Most likely an online evoucher where the value is for the cash before you reduced it by avios - so effectively your avios is turned back to cash. However, it is possible you may get an offline voucher instead.
Feb 27, 2022, 7:25 am
#881
Join Date: Oct 2009
Location: France
Posts: 13
Thank you… one other quick question- is there a quicker country to respond than the uk (silver) line? Or is it all the same?
I know the French number diverts to Bremen and usually is quicker, however they’re closed today
I know the French number diverts to Bremen and usually is quicker, however they’re closed today
Feb 27, 2022, 7:37 am
#882
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,873
would this be for something else? You can just request the voucher online using the future travel voucher form if that’s what your after.
Mar 7, 2022, 12:30 pm
#885
Join Date: Aug 2012
Programs: BA Executive Club, AS Airlines Mileage Plan
Posts: 981
It seems really bad right now, at least on the US Blue line. Still getting dropped after 60 minutes on hold.
Does anyone know if the call still gets dropped at 60 minutes even if one is actually connected and talking to an agent at the time?
Also, can someone remind of the way to call using Skype? Does it work for simple “cancel for refund” requests? And what number do I call? I know this is discussed somewhere up-thread, but I could not find it.
Thanks for your help.
Does anyone know if the call still gets dropped at 60 minutes even if one is actually connected and talking to an agent at the time?
Also, can someone remind of the way to call using Skype? Does it work for simple “cancel for refund” requests? And what number do I call? I know this is discussed somewhere up-thread, but I could not find it.
Thanks for your help.
