Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Feb 7, 2022, 12:34 pm
#841
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,292
Just got through in 7 minutes, it seems a bit better right now.
Feb 8, 2022, 2:16 am
#842
Join Date: Aug 2009
Posts: 645
I then tried a phone number from the original cancellation email from months before, and got through in 20 mins. Query dealt with in about 15 mins (I hope it’s fixed anyway!).
Feb 11, 2022, 5:08 am
#843
Join Date: Jul 2017
Programs: BAEC, AerClub, HHonours
Posts: 23
Rang the bronze number 0800 408 1111 mentioned in the wiki here about 11am - only to be told it was the gold line and given the right number 0800 597 7580, was then attempted to be redirected, put on hold for 25minutes only to be told it was still the gold line and I'd be better calling back 
Called the right bronze number and 30 mins into that call now
Called the right bronze number and 30 mins into that call now
Feb 11, 2022, 5:26 am
#844
Join Date: Aug 2014
Posts: 2,659
If you can call early afternoon it generally seems to be quieter around this time.
Feb 11, 2022, 6:56 am
#845
Join Date: Sep 2009
Posts: 1,015
Rang the bronze number 0800 408 1111 mentioned in the wiki here about 11am - only to be told it was the gold line and given the right number 0800 597 7580, was then attempted to be redirected, put on hold for 25minutes only to be told it was still the gold line and I'd be better calling back
Called the right bronze number and 30 mins into that call now
Called the right bronze number and 30 mins into that call now
Feb 11, 2022, 6:46 pm
#846
Join Date: Mar 2010
Location: Cheddar
Programs: TG *G 20 years
Posts: 406
Disconnected 37 times today - attempt 38 was successful and joined the BA Holiday queue for a further 55 minutes, Matter quickly dealt with in three minutes by a lovely agent so off the phone after two hours non stop use.
Feb 11, 2022, 11:35 pm
#847
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
It too 30 minutes to get through to the golf line yesterday around 5pm. Took another 2 hours with a very helpful and patient agent to resolve my issue (BA hand cancelled my outbound flights but not told me and not rebooked me either and most feasible options were gone).
Feb 15, 2022, 9:19 am
#849
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,948
20m on GGL is fairly normal for daytime at the moment - try after 5pm or before 10am, it drops considerably (but don't call overnight with anything complex as it seems to trip to an offshore contact centre)
Feb 15, 2022, 9:23 am
#850
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
VSLover,
I don't bother at that time anymore. I wait till India kicks in or halfway through their shift.
I had assumed though things were getting better during 'regular' times.
Half term uk time maybe?
I don't bother at that time anymore. I wait till India kicks in or halfway through their shift.
I had assumed though things were getting better during 'regular' times.
Half term uk time maybe?
Feb 15, 2022, 9:23 am
#851
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,233
Feb 15, 2022, 9:36 am
#852
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
I can wait 20 minutes for a UK ggl call at 10am, no problem. But I much prefer to call later when it pretty much always gets answered straight away.
Feb 15, 2022, 9:47 am
#853
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,233
i had two issues i needed to discuss and remembered to ask about a third for incorrectly applied TP for an AA flight...and after reviewing the situation part way thru she realized "wait, i wrote this and spoke to you two weeks ago!" lol we had a laugh about that as it is so random to get the same agent again for a specific issue!
Feb 16, 2022, 3:59 am
#854
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
I've been past pillar to post for the last 2 hours with BA this morning. Trying to upgrade a domestic leg of a international itinerary to CE using Avios (Avios already used to upgrade the whole itinerary but at the time there wasn't any U class for the domestic leg).
As advised on here the booking is still commercial booking even though iIve used Avios to upgrade. The commercial flight change team insisted strongly that according to the system it was an Avios booking. They must be only seeing that the itinerary was upgraded into U class and ignoring the fact, despite being told, that the ticket was booked with cash. As expected the Avios team wouldn't make the change and told me to speak to the commercial team. I tried the new booking commercial team but they said that sorry it's an existing booking so speak to that team. Going round in circles with frustration levels rising. With my luck the U class availability will disappear by the time I get through to a competent agent. The Twitter team have been very slow to respond too.
As advised on here the booking is still commercial booking even though iIve used Avios to upgrade. The commercial flight change team insisted strongly that according to the system it was an Avios booking. They must be only seeing that the itinerary was upgraded into U class and ignoring the fact, despite being told, that the ticket was booked with cash. As expected the Avios team wouldn't make the change and told me to speak to the commercial team. I tried the new booking commercial team but they said that sorry it's an existing booking so speak to that team. Going round in circles with frustration levels rising. With my luck the U class availability will disappear by the time I get through to a competent agent. The Twitter team have been very slow to respond too.