Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Oct 3, 2021, 3:25 am
#346
Join Date: Dec 2013
Posts: 373
After recently being told by an agent on the BA Helpline that my flight from Heathrow to Athens was a long haul service with 2 meal services in economy, I decided not to bother calling them again. The agent didn't answer my question and really did not know about BA products - and not their fault, of course, but just a warning to others.
Oct 3, 2021, 7:01 am
#347
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,986
After recently being told by an agent on the BA Helpline that my flight from Heathrow to Athens was a long haul service with 2 meal services in economy, I decided not to bother calling them again. The agent didn't answer my question and really did not know about BA products - and not their fault, of course, but just a warning to others.
Oct 3, 2021, 2:14 pm
#348
Join Date: Dec 2010
Location: Lincoln, UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,266
Gold line answered within 3 minutes at 2pm today (Sunday). Agent said it had been quiet and that mornings are easier than afternoons when the USA wake up.
Oct 4, 2021, 1:33 am
#350
Join Date: Dec 2010
Location: Lincoln, UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,266
Called the Gold line this morning (Monday) at 7:45 and the introductory message was the longest part of the call. Once I had been told how busy everyone is and how they are thankful for my patience, call was answered straight away.
Oct 4, 2021, 11:07 am
#352
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,210
I tried the Gold line on three separate occasions this afternoon and on each occasion was asked to call again at another time
Oct 4, 2021, 12:36 pm
#353
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
I know this sounds silly games but works. Hopefully situation improves soon with less cancellations so call volume will reduce.
Last edited by Krisz; Oct 4, 2021 at 12:48 pm
Oct 5, 2021, 4:23 am
#355
Join Date: Feb 2016
Programs: BA Gold
Posts: 343
Tried calling the US gold line at 1am BST to add return to a 241. Menu options were not working properly, so I could not select the Avios section. When I eventually got through to someone, I was told that I had called the general line and that the exec club was closed (which it is if you are not good). He told me that he could not transfer me and I would need to redial. He also told me the number that I dialled wad the general one (which it wasn’t) so maybe I should have tried harder to argue before HUCA. Of course, I then could not get through, so had to do a separate booking online and call UK this am to merge together (another hour on phone and still only partially refunded)…why do they insist on releasing reward seats at a time when the call centre in their main market is closed?!?
Oct 5, 2021, 7:33 am
#356
formerly RZachSmith
Join Date: Mar 2008
Location: U.S.
Posts: 187
Trying to use a future travel voucher for an avios booking (as was the original booking). Anyone know what the right path through the phone tree is to get to an agent who can do an Avios booking using a future travel voucher?
I'm calling from the US, and just went through the phone tree for a new booking, got through after 20 minutes (not terrible, I guess), but was told by the person who answered that they couldn't help with an Avios booking on that line, nor could they transfer me, but that I should call back using "option 1, then option 4."
However...on the US 800 number for general contact or Blue members, there is no option 4 after option 1. Any advice would be much appreciated!
I'm calling from the US, and just went through the phone tree for a new booking, got through after 20 minutes (not terrible, I guess), but was told by the person who answered that they couldn't help with an Avios booking on that line, nor could they transfer me, but that I should call back using "option 1, then option 4."
However...on the US 800 number for general contact or Blue members, there is no option 4 after option 1. Any advice would be much appreciated!
Oct 5, 2021, 8:57 am
#357
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,183
Trying to use a future travel voucher for an avios booking (as was the original booking). Anyone know what the right path through the phone tree is to get to an agent who can do an Avios booking using a future travel voucher?
I'm calling from the US, and just went through the phone tree for a new booking, got through after 20 minutes (not terrible, I guess), but was told by the person who answered that they couldn't help with an Avios booking on that line, nor could they transfer me, but that I should call back using "option 1, then option 4."
However...on the US 800 number for general contact or Blue members, there is no option 4 after option 1. Any advice would be much appreciated!
I'm calling from the US, and just went through the phone tree for a new booking, got through after 20 minutes (not terrible, I guess), but was told by the person who answered that they couldn't help with an Avios booking on that line, nor could they transfer me, but that I should call back using "option 1, then option 4."
However...on the US 800 number for general contact or Blue members, there is no option 4 after option 1. Any advice would be much appreciated!
Oct 8, 2021, 2:06 pm
#358
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt, Marriott
Posts: 458
I must have the worst luck right now because today marks one week of me trying to call in and failing to speak to a person. I've called every day, up to six times at various times of the day, and every instance I'm met with a recording telling me that they are too busy and to call back later. I've got canceled segments and seat assignment glitches (for flights next year, thank goodness) that cannot be resolved through the website so I guess I'll just wait until I transit through LHR next week and beg someone at a desk to help me. I once waited almost three days for a call back from AA a few months ago but this is just next level!
Oct 9, 2021, 1:02 am
#359
Join Date: Aug 2021
Location: UK
Programs: BAEC Gold
Posts: 31
I called the "Bronze" line yesterday at 1725. Was on hold for just over 20mins before being answered. It was a BAH flight + card booking that needed fixed as it had failed part way through online process - though they did manage to take my money, just not issue any tickets! :-) The CS sorted it all out with no hassle. My third call in a month and, the shortest wait so far.