Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Sep 22, 2021, 2:05 am
#302
Join Date: Sep 2010
Location: Edinburgh
Programs: BA Gold, FB Gold
Posts: 83
Your call is important to us ;-)
Ah, if only.
I need to rebook an Avios redemption (where the original flights have long since been cancelled) and the Avios number politely declines your call without even letting you on hold, so I'm in the normal queue and have been for 36 minutes now - and I know that if I eventually get through then they will put me on the Avios line. They seem to have change the hold music too so that you get a sudden pause - think Oh maybe they're going to answer - for them only to say "Sorry, we're very busy" etc etc
I was very forgiving last March/April, but they've had 18 months now to sort this. Come on BA!
I need to rebook an Avios redemption (where the original flights have long since been cancelled) and the Avios number politely declines your call without even letting you on hold, so I'm in the normal queue and have been for 36 minutes now - and I know that if I eventually get through then they will put me on the Avios line. They seem to have change the hold music too so that you get a sudden pause - think Oh maybe they're going to answer - for them only to say "Sorry, we're very busy" etc etc
I was very forgiving last March/April, but they've had 18 months now to sort this. Come on BA!
Sep 22, 2021, 2:15 am
#303
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,345
45 minute wait to get through to BA Holidays yesterday. I would have booked on-line but I had a FTV to use so couldn't. If they're not going to employ more call-centre staff then they need to sort things out so that you can use these vouchers on-line and restore other on-line functionality such as being able to cancel a flight and get a cash refund on an Avios booking, or indeed any booking. Having said that, once I did get through the lady I spoke with was lovely and really helpful.
Sep 22, 2021, 3:42 am
#304
Join Date: Jan 2007
Location: UK
Programs: Tufty Club (Gold), BAGA Gymnastics level 4, 440yds swimming certificate
Posts: 2,533
I love some of the other bullsh** messages on there
"Its quicker and easier to change your booking on BA.com...." - No it isnt
"Have you thought about using your avios to upgrade to Business class, with fully flat beds....." - Yes but they're never available etc.
"Its quicker and easier to change your booking on BA.com...." - No it isnt
"Have you thought about using your avios to upgrade to Business class, with fully flat beds....." - Yes but they're never available etc.
Sep 22, 2021, 5:07 am
#305
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 662
A relative spent 2 x 1 hour+ calls trying to get hold of someone as they were getting an error message when trying to use their FTV online.
Yes, over 2 hours on hold for someone to assist with an FTV.
Yes, over 2 hours on hold for someone to assist with an FTV.
Sep 22, 2021, 5:12 am
#306
Suspended
Join Date: May 2011
Location: London
Programs: *A G, OW S.
Posts: 996
'Your call is important to us' means you call isn't important at all, in fact we'd rather you didn't call us at all but as you have, you need to know we employ the absolute minimum of staff in our call centre to keep our costs down and profits up and your time wasted listening to these messages repeating themselves is of no importance whatever and we wish you would just b*gger off.
I generally take my business elsewhere and certainly never engage in 'online chat' which usually resolves nothing.
I generally take my business elsewhere and certainly never engage in 'online chat' which usually resolves nothing.
Sep 22, 2021, 5:34 am
#307
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,904
Nope, 10 hours total a couple of weeks ago for the same thing. Ridiculous
Sep 22, 2021, 5:37 am
#308
Join Date: Apr 2009
Location: FLR
Programs: BA Gold, LH Sen, FB Gold
Posts: 504
So, I am wondering what is actually going on - I called the Gold line several times this week to cancel an Avios booking (cannot do online, it seems, without getting to the voucher option, which I do not want) and waited over 30 minutes each time. Ultimately, decided to change dates forward for a couple of months in hope I can use the ticket then.
Sep 22, 2021, 8:21 am
#309
Join Date: Jan 2002
Location: Charlotte NC USA
Programs: Hyatt Globalist, AA Exec Plat, Alaska 75k, IHG Diamond, Wyndham Diamond, Hilton Diamond
Posts: 863
The CSR I spoke with said that she and all her associates were beseeching BA to resume the online cancelations, because it was making their jobs much harder. I do hope someone there listens.
Sep 22, 2021, 9:29 am
#310
Join Date: Jul 2016
Programs: BA Bronze SPG
Posts: 273
Can someone give me the number of the Blue line - is it in the UK? Alternatively - if I have to use the 0344 4930747 number and I have a FTV (avios booking with a 241) and want to change the destination - is it option 1? Or is it the avios/BAEC option. it's just that I am profoundly deaf and get in a panic when hearing menu options. Got cut off last night after 1 hour,
Sep 22, 2021, 10:08 am
#311
Join Date: Jul 2017
Programs: Mucci Chevalier des Internautes Amables; BAEC
Posts: 969
What a diabolical situation. Trying to get through to book an multi-city avios redemption for days. Finally rang You First (had to also rearrange a US flight) today and got through with only 20 more minutes of the **#%% Flower Duet. They asked for anything else to help me, started the process, and got cut off. Probably because it was an hour’s worth. Someone needs to sort this out, and fast.
Sep 22, 2021, 10:37 am
#312
Join Date: Nov 2017
Posts: 1,197
Yup, they've brought this on themselves by forcing people to call for things that could easily be dealt with online.
Sep 22, 2021, 6:17 pm
#313
Join Date: Apr 2019
Posts: 45
I've tried to get through every day this week, several times a day, on the published numbers. Twitter and emailing Customer Disservice resulted in being sent round in circles and no service whatsoever. Just tried the 0800 number which I found via this thread (thanks!) on the complete chance someone might answer. Got through to an agent in India, who couldn't resolve my issues, but did help with some. I'll try the 0800 number again tomorrow...
Sep 22, 2021, 6:52 pm
#314
Join Date: Nov 2012
Location: LHR, SAN
Programs: BA GGL, AA PLT, VS-curious
Posts: 1,487
Doesn't that just put you in the regular BAH queue? Or, at the moment, the regular BAH call cutter-offer?
Sep 22, 2021, 7:53 pm
#315
Join Date: Nov 2017
Posts: 1,197