BA Cancellation via agent contact vs. online?
Apr 7, 2020, 6:34 am
#1
Original Poster
Join Date: Oct 2008
Programs: BA Avios
Posts: 484
BA Cancellation via agent contact vs. online?
I was wondering whether it makes any difference whatsoever if I have to cancel an itinerary if it is done with an agent or whether it is fine to do it online?
I have an itinerary in September from PHL/LHR/AMS and the return is BUD/LHR/PHL...as of this moment, PHL is NOT one of the airports designated as acceptable for flights from Europe. Obviously, I don't know whether that may change by September but I do have some concerns about our being able to complete the intended itinerary and see the possibility of having to cancel our trip so I was just wondering if doing it online works as well as calling the call center.
Thank you to anyone who may provide some insight!!!
I have an itinerary in September from PHL/LHR/AMS and the return is BUD/LHR/PHL...as of this moment, PHL is NOT one of the airports designated as acceptable for flights from Europe. Obviously, I don't know whether that may change by September but I do have some concerns about our being able to complete the intended itinerary and see the possibility of having to cancel our trip so I was just wondering if doing it online works as well as calling the call center.
Thank you to anyone who may provide some insight!!!
Apr 7, 2020, 6:35 am
#2
Suspended
Join Date: Dec 2019
Posts: 629
I was wondering whether it makes any difference whatsoever if I have to cancel an itinerary if it is done with an agent or whether it is fine to do it online?
I have an itinerary in September from PHL/LHR/AMS and the return is BUD/LHR/PHL...as of this moment, PHL is NOT one of the airports designated as acceptable for flights from Europe. Obviously, I don't know whether that may change by September but I do have some concerns about our being able to complete the intended itinerary and see the possibility of having to cancel our trip so I was just wondering if doing it online works as well as calling the call center.
Thank you to anyone who may provide some insight!!!
I have an itinerary in September from PHL/LHR/AMS and the return is BUD/LHR/PHL...as of this moment, PHL is NOT one of the airports designated as acceptable for flights from Europe. Obviously, I don't know whether that may change by September but I do have some concerns about our being able to complete the intended itinerary and see the possibility of having to cancel our trip so I was just wondering if doing it online works as well as calling the call center.
Thank you to anyone who may provide some insight!!!
Apr 7, 2020, 6:43 am
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Obviously, I don't know whether that may change by September but I do have some concerns about our being able to complete the intended itinerary and see the possibility of having to cancel our trip so I was just wondering if doing it online works as well as calling the call center.
ba.com/confidence
More detail in the main Rebooking thread, see in particular its wiki.
Apr 7, 2020, 6:44 am
#4
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,963
Yes as noted if none of your flights are cancelled atm, if you cancel whether online or with an agent you will probably only get back some taxes & fees if it is non refundable. You are better off waiting to see what happens - once one of the flights gets cancelled on the booking you will be entitled to a full refund.