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3 of 4 flts canceled. Options? , and... "technical difficulties with call center"

3 of 4 flts canceled. Options? , and... "technical difficulties with call center"

Old Apr 5, 20, 8:36 pm
  #1  
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3 of 4 flts canceled. Options? , and... "technical difficulties with call center"

Received an email that 3 of my 4 flights Austin to London have been canceled. (pic below)
I have been trying to get through to BA First to request a refund.
However, their current message is that "We are currently unable to answer your call due to technical difficulties at one of our call centers"

Trying to cancel with refund via the BA website "Manage my Bookings" just sends me in a circular path to "Contact us." (or am I missing something?)
There is no clear button to press that accomplishes "Cancel and Refund me"

Question: About the 3'rd segment (LHR to JFK) highlighted below that remains not canceled - Will I be able to get a refund for that segment?

MareLuce is offline  
Old Apr 5, 20, 8:41 pm
  #2  
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As one or more of the flights in your booking have been canceled, you are entitled to a refund. You do not need to do anything at the moment but you will need to call to obtain the refund.
You can review the Covid-19 advice thread here:
Covid-19 BA Rebooking/Cancellation/Refund HELP & ADVICE *No Speculation etc*
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Old Apr 5, 20, 9:03 pm
  #3  
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Thank you Jerry.

[ tangent ] I visited your location Juneau Alaska last August and LOVED it. Have same cruise booked for last week in August. I anticipate all will be canceled but hope not.
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Old Apr 5, 20, 9:20 pm
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Good luck with getting through to a call centre...I gave up and took the voucher, which is what BA are deliberately making us do

Chris
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Old Apr 5, 20, 9:31 pm
  #5  
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Originally Posted by Chris_G View Post
Good luck with getting through to a call centre...I gave up and took the voucher, which is what BA are deliberately making us do

Chris
really? When did you call as call volumes have dropped markedly in the last week or so.

Iíve had to call twice (silver line) in the last week and got through in minutes to an operator to cancel some flights, no pressure to take a voucher either.


I also had to call AA yesterday (general UK number) To cancel some flights after a schedule change for May and again call answered very quickly and refund process initiated.
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Old Apr 6, 20, 1:29 am
  #6  
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Because the India call centres are closed, there is currently no YouFirst service during the UK night time, the OP is best to call during the USA mornings to get through, I would not anticipate a long wait. But yes, it's not urgent, the OP has 4 years to claim their refund given the first sector is cancelled. Full details in the main thread linked by Jerry.
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Old Apr 6, 20, 1:50 am
  #7  
 
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I have found sending a message via Twitter has been very helpful even if the cancelled flight is more than 72 hours away if you are keen to rebook; although they canít do much about refunds
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Old Apr 6, 20, 7:17 am
  #8  
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OP asks whether he may obtain a refund.

Simply call the US #, put the phone on speaker + mute and multi-task. It should not take long in any event. Make it clear that you wish to cancel for a refund and that ought to take care of it.

Both EC 261/2004 and US DOT rules require that refunds be processed within 7 days. Thus, on the 8th day, if you have not received notice that your refund is forthcoming, you should initiate a chargeback with your credit card issuer (bank).
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Old Apr 6, 20, 12:29 pm
  #9  
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Originally Posted by MareLuce View Post
Thank you Jerry.

[ tangent ] I visited your location Juneau Alaska last August and LOVED it. Have same cruise booked for last week in August. I anticipate all will be canceled but hope not.
Glad you enjoyed your visit. From the latest reports I've seen, it appears the cruise ship season still has a tentative start date of 1 July, although it is expected that this date will be further delayed or the whole season canceled. That will make for a quiet summer here in Juneau, hopefully the weather and coronavirus will cooperate if that occurs and we will be able to get outside and enjoy it.
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Old Apr 6, 20, 1:42 pm
  #10  
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Originally Posted by corporate-wage-slave View Post
Because the India call centres are closed, there is currently no YouFirst service during the UK night time,
Aha. That must have been what happened when I called yesterday afternoon.

Originally Posted by corporate-wage-slave View Post
the OP is best to call during the USA mornings to get through, I would not anticipate a long wait.
Yes and Yes! Called this morning. Answered within 1 minute. Agent asked, "Would you like a refund?" before I even mentioned the refund word.

Originally Posted by corporate-wage-slave View Post
But yes, it's not urgent, the OP has 4 years to claim their refund given the first sector is cancelled. Full details in the main thread linked by Jerry.
WOW. Much longer than I expected. I was re-reading the cancellation email to try to figure out how long I had to get through to request the refund.

Originally Posted by Often1 View Post
Both EC 261/2004 and US DOT rules require that refunds be processed within 7 days. Thus, on the 8th day, if you have not received notice that your refund is forthcoming, you should initiate a chargeback with your credit card issuer (bank).
When the agent did not quote an ETA on the refund, I asked. She said currently refunds were taking 14 days...

Originally Posted by jerry a. laska View Post
Glad you enjoyed your visit. From the latest reports I've seen, it appears the cruise ship season still has a tentative start date of 1 July, although it is expected that this date will be further delayed or the whole season canceled. That will make for a quiet summer here in Juneau, hopefully the weather and coronavirus will cooperate if that occurs and we will be able to get outside and enjoy it.
That is just going to be crushing for all the hardworking and talented people I met in each of the Alaska coastal towns last summer. :-(. Of course, better to be well.
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Old Apr 6, 20, 2:05 pm
  #11  
 
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Originally Posted by UKtravelbear View Post
really? When did you call as call volumes have dropped markedly in the last week or so.

Iíve had to call twice (silver line) in the last week and got through in minutes to an operator to cancel some flights, no pressure to take a voucher either.


I also had to call AA yesterday (general UK number) To cancel some flights after a schedule change for May and again call answered very quickly and refund process initiated.
It must be luck of the draw. I called this morning on both the silver line and the number on the website and just got PET (permanent engaged tone).
OddJobMan is offline  

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