3 of 4 flts canceled. Options? , and... "technical difficulties with call center"
 

Received an email that 3 of my 4 flights Austin to London have been canceled. (pic below)
I have been trying to get through to BA First to request a refund.
However, their current message is that "We are currently unable to answer your call due to technical difficulties at one of our call centers"

Trying to cancel with refund via the BA website "Manage my Bookings" just sends me in a circular path to "Contact us." (or am I missing something?)
There is no clear button to press that accomplishes "Cancel and Refund me"

Question: About the 3'rd segment (LHR to JFK) highlighted below that remains not canceled - Will I be able to get a refund for that segment?

https://cimg5.ibsrv.net/gimg/www.fly...8b5ae4a9a8.png

As one or more of the flights in your booking have been canceled, you are entitled to a refund. You do not need to do anything at the moment but you will need to call to obtain the refund.
You can review the Covid-19 advice thread here:
https://www.flyertalk.com/forum/brit...on-etc-91.html

Thank you Jerry.

[ tangent ] I visited your location Juneau Alaska last August and LOVED it. Have same cruise booked for last week in August. I anticipate all will be canceled but hope not.

Good luck with getting through to a call centre...I gave up and took the voucher, which is what BA are deliberately making us do

Chris

really? When did you call as call volumes have dropped markedly in the last week or so.

I’ve had to call twice (silver line) in the last week and got through in minutes to an operator to cancel some flights, no pressure to take a voucher either.


I also had to call AA yesterday (general UK number) To cancel some flights after a schedule change for May and again call answered very quickly and refund process initiated.

Because the India call centres are closed, there is currently no YouFirst service during the UK night time, the OP is best to call during the USA mornings to get through, I would not anticipate a long wait. But yes, it's not urgent, the OP has 4 years to claim their refund given the first sector is cancelled. Full details in the main thread linked by Jerry.

I have found sending a message via Twitter has been very helpful even if the cancelled flight is more than 72 hours away if you are keen to rebook; although they can’t do much about refunds

OP asks whether he may obtain a refund.

Simply call the US #, put the phone on speaker + mute and multi-task. It should not take long in any event. Make it clear that you wish to cancel for a refund and that ought to take care of it.

Both EC 261/2004 and US DOT rules require that refunds be processed within 7 days. Thus, on the 8th day, if you have not received notice that your refund is forthcoming, you should initiate a chargeback with your credit card issuer (bank).

Glad you enjoyed your visit. From the latest reports I've seen, it appears the cruise ship season still has a tentative start date of 1 July, although it is expected that this date will be further delayed or the whole season canceled. That will make for a quiet summer here in Juneau, hopefully the weather and coronavirus will cooperate if that occurs and we will be able to get outside and enjoy it.

Aha. That must have been what happened when I called yesterday afternoon.

Yes and Yes! Called this morning. Answered within 1 minute. Agent asked, "Would you like a refund?" before I even mentioned the refund word.

WOW. Much longer than I expected. I was re-reading the cancellation email to try to figure out how long I had to get through to request the refund.

When the agent did not quote an ETA on the refund, I asked. She said currently refunds were taking 14 days...

That is just going to be crushing for all the hardworking and talented people I met in each of the Alaska coastal towns last summer. :-(. Of course, better to be well.

It must be luck of the draw. I called this morning on both the silver line and the number on the website and just got PET (permanent engaged tone).