BA May schedule - when do you think changes will be announced?
Apr 21, 2020, 12:40 pm
#346
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Apr 21, 2020, 12:43 pm
#347
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x4 weekly Istanbul is also gone for May.
These flights are scheduled to resume on June 1.
These flights are scheduled to resume on June 1.
Apr 22, 2020, 12:06 am
#349
Join Date: Sep 2012
Posts: 2,574
Singapore is gone now, resuming June 1 (June 2 ex-SIN) . Our "circuit breaker" got extended until then, so makes sense. Although I suspect there will be further cuts as Singapore borders/transit are still closed, expats can't leave as we can't come back in. They have been operating some cargo flights though and SQ seem to be continuing their 3x weekly service for anyone with an urgent need to travel/ still needing to leave Singapore
Apr 22, 2020, 2:08 am
#350
Join Date: Jan 2015
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BA 5/6 in May has been canned on a few dates (the 2 bank holidays).
Of course, this happened while I was trying to get a refund for other flights so it's impossible to get through to the refund line.
Of course, this happened while I was trying to get a refund for other flights so it's impossible to get through to the refund line.
Apr 22, 2020, 2:41 am
#352
Join Date: Nov 2009
Location: Uk
Programs: BA. Aeroplan
Posts: 14
Well, she perhaps could have worded it a bit better, but in essence she is correct and if you have a look at the main Rebooking thread you will find this explained in more detail. The short version is that the "change fee" got you from one cabin to the next, so in all cancellation circumstances it would not have been refunded. Otherwise there would be very little point in BA selling non-flexible tickets. For example what if you had made a date change - that clearly would not be refundable, particularly if it was to move to a date which was in the end cancelled.
I am still confused - await to see what happens.
Apr 22, 2020, 2:50 am
#353
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Thank you for this. I think I would make a couple of observations - 1. The upgrade was a BA promotion on the Manage My Booking - a bit different (I think to a date change). Promoting something where they potentially retain nearly 50% is a bit grim. 2. BA contract conditions says:-"4b4) If you do not use your ticket, you will be entitled to claim a refund of any taxes, fees and charges which you paid, less a reasonable service charge."
If it was a Limited Time Offer (a Proactive Upgrade, or POUG, in other words) then you should have got a full refund of that, so that would be worth pursuing. There are occasional reports of agents seeing the Change Fee rather than the POUG, and that's just a mistake on their part. Sometimes people uograde using MMB and it's not actually a POUG, and we occasionally see reports on the POUG thread of fares which aren't actually POUGs, they are fare differences. But in the absence of POUG, a change fee is a legitimate charge for amending a ticket in some way, whether by date, class, route, and it's not normally recovered when a flight is cancelled. So for your second point, the charges they are referring to are the ones shown in "TFC" in the original e-ticket email, a change fee is something you volunteered to do in order to amend an inflexible ticket, and won't be recoverable.
Apr 22, 2020, 3:43 am
#354
Join Date: Sep 2012
Posts: 2,574
It's worth trying to call at 8am. I've called exactly then a couple of times (0800 727 800 / +44 (0)203 250 0145 - 2,2,2) and got through immediately
Apr 22, 2020, 3:48 am
#355
Join Date: Apr 2005
Location: LHR
Programs: BA Silver
Posts: 381
I see that British Airways is starting with its GRU flight, one daily, again as of early May. How is this feasible? Brazil's entry ban on all non-Brazilians is still in en force and Brazil has arranged quite a few repatriation flights and there were a few commercial ones to get pretty much everyone back (plus via FRA with LH too). The UK would hardly be an exciting tourism destination for Brazilians just now and no Europeans would be able to get in Brazil. What am I missing here?
Apr 22, 2020, 4:21 am
#357
Join Date: Jan 2015
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Apr 22, 2020, 5:07 am
#358
Join Date: Nov 2009
Location: Uk
Programs: BA. Aeroplan
Posts: 14
If it was a Limited Time Offer (a Proactive Upgrade, or POUG, in other words) then you should have got a full refund of that, so that would be worth pursuing. There are occasional reports of agents seeing the Change Fee rather than the POUG, and that's just a mistake on their part. Sometimes people uograde using MMB and it's not actually a POUG, and we occasionally see reports on the POUG thread of fares which aren't actually POUGs, they are fare differences. But in the absence of POUG, a change fee is a legitimate charge for amending a ticket in some way, whether by date, class, route, and it's not normally recovered when a flight is cancelled. So for your second point, the charges they are referring to are the ones shown in "TFC" in the original e-ticket email, a change fee is something you volunteered to do in order to amend an inflexible ticket, and won't be recoverable.