Lloyds Upgrade Vouchers Extension Confirmed

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Dec 1, 2021, 5:37 am

#91

RG1X

Join Date: Nov 2017

Posts: 1,197

Quote:

Originally Posted by zanderblue

Yes. I changed date and destination with change fee waived a couple of weeks ago. I think the change of destination needs to be in same band though.

Thanks.

Jan 18, 2022, 3:32 am

#92

RG1X

Join Date: Nov 2017

Posts: 1,197

Anyone know what the change fee is on these tickets? Looking like I'll need to change my flight not just once, but twice (I need to fly exactly 364 days later than planned).

Edit - Hmm... looks like I may not be able to move it at all based on the info here: Flight cancellation - Lloyds voucher

That would be an annoying waste of the voucher.

Jan 18, 2022, 3:39 am

#93

carpmawj

Join Date: Nov 2004

Location: London

Programs: AA, BA, UAL, NZ, QF, LH, SPG, IHG, HH, Marriott etc etc

Posts: 152

I think £50 per ticket, but when I read the Terms it said £35 for BA sectors

RG1X likes this.

Jan 18, 2022, 3:40 am

#94

estrangeiro8

Join Date: Nov 2017

Location: London

Programs: BAEC Gold

Posts: 86

Quote:

Originally Posted by RG1X

Anyone know what the change fee is on these tickets? Looking like I'll need to change my flight not just once, but twice (I need to fly exactly 364 days later than planned).

The change fee is normally £35, but it is not being charged at the moment. I called Avios last week to change the date of one of my flights, and no fee was levied to amend the ticket. I'm not sure when this policy will change, but would suggest that people make their changes sooner rather than later if they can, just in case.

fartoomanyusers, EDIflyer and RG1X like this.

Feb 16, 2022, 7:47 am

#95

barneyb

Join Date: Jan 2017

Location: London

Programs: BAEC Gold

Posts: 215

I'm looking to make a change to a Lloyds booking from a zone 2 destination to a zone 3 destination - am I right in remembering any destination change must still be in the same zone?

Jul 28, 2022, 9:59 am

#96

RG1X

Join Date: Nov 2017

Posts: 1,197

Anyone know if they're still answering the phone? Have called a couple of times today and after selecting the "existing booking" option, I then get cut off saying there's no-one available to talk to me.

Is it just that they're busy and have no queue, or am I stuck with a booking I can't use? lol

I assume that BA wont deal with me direct on the ticket as it wasn't booked through them.

Jul 29, 2022, 4:13 am

#97

fartoomanyusers

Join Date: Aug 2003

Location: London, UK

Programs: bmi DC, BAEC

Posts: 1,107

Quote:

Originally Posted by RG1X

When I was calling Avios a few months ago they just had a single person dealing with calls.
Sometimes when my call timed out, it got routed to various BA people! No harm calling BA directly and see if they know what the story is.

RG1X likes this.

Aug 2, 2022, 6:47 am

#98

RG1X

Join Date: Nov 2017

Posts: 1,197

So have been trying for hours a day since my last post and still not got through even once. Tried BA, said they couldn't service the booking and tried to connect me to the Avios people (which unsurprisingly didn't work).

Any suggestions? Flight is on Friday and I have absolutely no idea what happens if I can't get someone to move it.

Aug 2, 2022, 7:00 am

#99

sb1982

Join Date: May 2018

Location: London

Programs: BA Gold

Posts: 320

Quote:

Originally Posted by RG1X

Have you tried the chat on the Avios website? You'd have to log into Avios.com (using the Aerlingus option) and go to the live chat at the top.

fartoomanyusers likes this.

Aug 2, 2022, 7:03 am

#100

RG1X

Join Date: Nov 2017

Posts: 1,197

Quote:

Originally Posted by sb1982

Have you tried the chat on the Avios website? You'd have to log into Avios.com (using the Aerlingus option) and go to the live chat at the top.

I haven't, I assumed they'd not be able to do anything but at this point anything is worth a try.

Aug 2, 2022, 7:04 am

#101

sb1982

Join Date: May 2018

Location: London

Programs: BA Gold

Posts: 320

Quote:

Originally Posted by RG1X

I haven't, I assumed they'd not be able to do anything but at this point anything is worth a try.

Absolutely, I’ve been able to change a voucher booking on the chat before, so try each of the chat options, it might take a little while for an agent to join!

Aug 2, 2022, 7:40 am

#102

RG1X

Join Date: Nov 2017

Posts: 1,197

Quote:

Originally Posted by sb1982

Absolutely, I’ve been able to change a voucher booking on the chat before, so try each of the chat options, it might take a little while for an agent to join!

First agent gave me the number for the standard BA exec club, who once again tried to put me through to another team, and once again failed to connect.

Getting really frustrating. Not least because no-one has bothered calling me back.

Edit - This last chat agent told me that they wont change the flight online due to security, and if I can't get through by 24 hours before the flight, it's tough sh*t basically. I lose my Avios / any taxes. Amazing. Surely I have some legal option if they've made it all but impossible to get through to them? (I've been screenshotting my call logs)

Last edited by RG1X; Aug 2, 2022 at 8:06 am

Aug 2, 2022, 8:38 am

#103

RG1X

Join Date: Nov 2017

Posts: 1,197

Finally got through to someone, they wouldn't move it outside of ticket validity. Cancelled, and charged me £35 for the fun of it (which seemed out of order, given it was within the Heathrow disruption period).

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Aug 2, 2022, 9:15 am

#104

sb1982

Join Date: May 2018

Location: London

Programs: BA Gold

Posts: 320

Quote:

Originally Posted by RG1X

That's a shame. I think all airlines are rather strict with ticked validity windows. Regarding the £35, they of course would not have charged you if they cancelled the flight, but since it was a voluntary cancellation by you - they have stuck to the usual rules. Dealing with BA perhaps they would have been more flexible, which is why I am glad to have no more Lloyds Avios vouchers! Did they say the Heathrow disruption flexibility (for travel up to 7 August) was only for bookings direct with BA? I'm very surprised it didn't include travel agents too.