How long for refunds to be processed
Dec 1, 2020, 1:48 pm
#1187
Join Date: Aug 2015
Location: Aberdeen
Programs: BA Gold, IHG Diamond Ambassador
Posts: 650
Does anyone know if you get an email when a manual refund has been processed? The reason I ask is that the card that is getting refunded was reported stolen and when I speak to the bank they assure me if BA refund the original payment card I won’t get the money back. I can submit a request for the bank to trace the money but I may never get it even if BA refund me. All sounds like a great deal of hassle made more complicated when I don’t know if BA have returned the money to the stolen card. At least an email from BA might get the bank to try and find the money.
Dec 1, 2020, 1:54 pm
#1188
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,946
I haven't got any emails at the point the refund has been done for any of my manual ones since March.
If it is Amex I know they would normally apply the credit to the replacement card. For other card providers I would assume that to be the case, but I don't have experience.
If it is Amex I know they would normally apply the credit to the replacement card. For other card providers I would assume that to be the case, but I don't have experience.
Dec 1, 2020, 2:58 pm
#1190
Company Representative, BA Refunds
Join Date: Mar 2020
Location: Manchester
Programs: BA Executive Club
Posts: 141
Does anyone know if you get an email when a manual refund has been processed? The reason I ask is that the card that is getting refunded was reported stolen and when I speak to the bank they assure me if BA refund the original payment card I won’t get the money back. I can submit a request for the bank to trace the money but I may never get it even if BA refund me. All sounds like a great deal of hassle made more complicated when I don’t know if BA have returned the money to the stolen card. At least an email from BA might get the bank to try and find the money.
Neilgcal - in light of your situation, please PM me your PNR and I will sort for you. We can only ever refund to the original form of payment, however. I have never heard of a bank not returning money to a customer when they now have a new card.
Dec 1, 2020, 4:11 pm
#1191
Join Date: Apr 2014
Location: UK
Programs: BA Executive Club, Flying Blue
Posts: 215
All the best,
Dec 1, 2020, 7:23 pm
#1192
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,376
Does anyone know if you get an email when a manual refund has been processed? The reason I ask is that the card that is getting refunded was reported stolen and when I speak to the bank they assure me if BA refund the original payment card I won’t get the money back. I can submit a request for the bank to trace the money but I may never get it even if BA refund me. All sounds like a great deal of hassle made more complicated when I don’t know if BA have returned the money to the stolen card. At least an email from BA might get the bank to try and find the money.
Having worked in card processing for several years I can’t see how the card issuer won’t be able to apply the money to your new account. I’d suggest a formal complaint so yiu can go to the Financial Ombudsman if you have any difficulty. You can also complain to visa or MasterCard directly if necessary.
Send me a PM if you need further help.
Dec 1, 2020, 11:59 pm
#1193
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
BA Holidays seem to be much better at refunds. Called on Monday to request a refund for a cancelled flight and the cash is showing back on my AMEX already!
Dec 4, 2020, 9:22 am
#1195
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,184
Filled in the online cancellation form for 2 bookings on the 18/11, nothing so far apart from the acknowledgement email.
One had a few changes, so I'm expecting that to be sat in a queue somewhere, the other was a simple one way point to point so unsure what's taking so long with that.
One had a few changes, so I'm expecting that to be sat in a queue somewhere, the other was a simple one way point to point so unsure what's taking so long with that.
Dec 7, 2020, 6:22 am
#1197
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,291
Cancellation on Tuesday 1st Dec, filled in the online form the same evening, I received an email on Friday 4th confirming and the money is back on the card dated Saturday 5th. I'm impressed.
(I also realised that 140gbp return to VRN in Club was actually a real bargain, I thought more money was coming back!)
(I also realised that 140gbp return to VRN in Club was actually a real bargain, I thought more money was coming back!)
Dec 7, 2020, 7:36 pm
#1198
Join Date: Mar 2018
Location: Edinburgh
Programs: BAEC Gold, ITA Volare Executive
Posts: 450
Got a seat change email last Thursday, turns out it was a cancel and rebooked LAX for next September. Part of an EDI-LHR-LAX-TUS-DFW-LHR-EDI BA holiday.
Arrival to TUS would have been over four hours adrift so emailed BAH on Friday with copy of passport and other usual ID details on Friday. Received a reply in 28 minutes and refund available on card today.
Arrival to TUS would have been over four hours adrift so emailed BAH on Friday with copy of passport and other usual ID details on Friday. Received a reply in 28 minutes and refund available on card today.
Dec 8, 2020, 11:28 am
#1199
Join Date: Nov 2020
Posts: 3
My relatives flights (CPT-LHR-GOT) was cancelled 6 November, still waiting for refunds for Business Class Tickets. They only get excuses from customer relations and no interest to follow the EU-regulation. They received it today, after 35 days and two reminders.
Last edited by MPM1; Dec 10, 2020 at 1:33 pm
Dec 28, 2020, 2:48 pm
#1200
Join Date: Sep 2015
Location: Peterborough, UK
Programs: BA Silver; IHG Spire; Avis P+; Global Entry
Posts: 1,505
Times seem to be slipping back again.
I cancelled a flight in early November, and nothing not even the avois had been refunded, so I called in on the 30th Nov and they told me that it hadn’t been processed at all, he then processed the avois and voucher refund, but still no cash back on the card
I cancelled a flight in early November, and nothing not even the avois had been refunded, so I called in on the 30th Nov and they told me that it hadn’t been processed at all, he then processed the avois and voucher refund, but still no cash back on the card