How long for refunds to be processed
Jun 20, 2020, 1:52 am
#966
Join Date: Jun 2020
Posts: 2
Long time lurker wanting to add my enormous thanks to BA Refund Helper. A complicated booking that was sorted within the quoted 72 hours, having waited two weeks for the cash to be back on my Amex before I reached out. Fantastic service! Very grateful for the initiative, and for FT.
Jun 20, 2020, 5:50 am
#967
Join Date: Sep 2010
Location: UK - BHD
Programs: BMI Diamond Club refugee: BA-Br; HH-D
Posts: 912
3 weeks, and still waiting...
I had been planning not to trouble BA Refund Helper unnecessarily, though I may crack and ask for help soon!
I had an avios (inc companion voucher) booking that was cancelled by BA (because of the domestic legs being cancelled). I called up to accept the cancellation and request a refund 3 weeks ago but have not had any cash, avios or voucher returned yet. I tend to be suspicious that when several weeks pass with no action, there may be an underlying problem that won't resolve itself!
I had an avios (inc companion voucher) booking that was cancelled by BA (because of the domestic legs being cancelled). I called up to accept the cancellation and request a refund 3 weeks ago but have not had any cash, avios or voucher returned yet. I tend to be suspicious that when several weeks pass with no action, there may be an underlying problem that won't resolve itself!
Jun 21, 2020, 6:40 am
#968
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 414
Hi All,
BA still owes me £160 for a seat reservation on a "Covid-19 cancelled" BA holidays booking.
I received voucher towards future travel but no news on seat reservation refund for nearly 8 weeks now.
Is it time for a chargeback claim? Or any other options?
BA still owes me £160 for a seat reservation on a "Covid-19 cancelled" BA holidays booking.
I received voucher towards future travel but no news on seat reservation refund for nearly 8 weeks now.
Is it time for a chargeback claim? Or any other options?
Jun 21, 2020, 6:49 am
#969
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,953
https://www.britishairways.com/en-gb...clickpage=HOME
What happens if I've paid extra for seating or baggage?
A seating credit will be included in the value of your voucher. This credit has to be used towards a seating purchase when you make a new booking.
Baggage purchases will be refunded and will not be credited with a voucher.
A seating credit will be included in the value of your voucher. This credit has to be used towards a seating purchase when you make a new booking.
Baggage purchases will be refunded and will not be credited with a voucher.
Jun 21, 2020, 6:58 am
#970
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 414
Oh, many thanks, I had no idea. The form I used to request the BA package voucher only gave another link to claim seat refund separately and asked to mentioned on the seat refund form that this relates to Covid cancellation. I can't remember any wording that seat refund will be included in the voucher. And there is no voucher as such, apparently I am supposed to use the old booking reference to claim the voucher value. Hopefully BA will be able to see the total voucher value without me having to submit further receipts or jump through hoops.
Jun 21, 2020, 7:07 am
#971
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,953
Oh, many thanks, I had no idea. The form I used to request the BA package voucher only gave another link to claim seat refund separately and asked to mentioned on the seat refund form that this relates to Covid cancellation. I can't remember any wording that seat refund will be included in the voucher. And there is no voucher as such, apparently I am supposed to use the old booking reference to claim the voucher value. Hopefully BA will be able to see the total voucher value without me having to submit further receipts or jump through hoops.
Booking Reference: XXXXXX
Dear KARFAYour future travel voucher is here. Thank you for your patience while we processed your application.
Voucher code(s)
125-xxxxxxxxxx
You can use this voucher to pay or part-pay for a new booking. We'll give you another voucher if you don't use its full value. Your voucher has the same value as your original booking.
Flights or holidays booked using your voucher must be completed by 30 April 2022.
How to use your voucher
Simply call us when you're ready to book a flight or holiday, tell us your voucher code(s) and we'll complete your booking.
Get in touch
We look forward to welcoming you onboard when the time comes.
British Airways Customer Service
Jun 21, 2020, 8:26 am
#972
Join Date: Jun 2020
Posts: 13
I'm hoping someone can shed light on this matter: a few months ago I booked a BA flight with a stand-alone debit card (N26), which subsequently closed its operations in the UK after the latter's departure from the EU. The flight was cancelled by BA and I asked for a refund, but the agent on the telephone said they can only return money to the card that was used to pay for the ticket. The card provider says its former customers must find another way to receive refunds. Is there no other way to get this money back from BA or, as the agent told me, do I have to choose between a rebooking and an FTV? Grateful for any information you can give me! I should mention that I received excellent attention on the phone: another ticket on a different card was promptly refunded and the money arrived three days later. Still, it would be good if I could get the other refund too!
Jun 21, 2020, 8:34 am
#973
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,799
It isn't completely impossible but it's so difficult that effectively you best ask for the FTV or rebooking. The entire procedure is based about returning funds to the original card for financial security and compliance reasons,and an agent can offer no alternative to that. All you could do is get the agent to refund to the defunct card, your former card issuer to return the funds to BA and then there is a back office workaround to transfer the money a third time to your bank account, after submission of paperwork. This, as you will appreciate, takes months. In these days of internet banking by not-very-robust organsations, it's probably worth ensuring any significantly priced tickets go via a reputable merchant.
Jun 21, 2020, 9:02 am
#974
Join Date: Nov 2013
Location: Glasgow
Programs: BAEC (Silver), IHG (Plat Elite)
Posts: 541
Just another post giving thanks to the wonderful BA refund helper; had waited several weeks and had only sporadic Avios and taxes/fees refunded over my two bookings; after a PM all the Avios and cash are now fully refunded, even after I had led a merry dance and confused the two bookings I had !
Many many thanks
Many many thanks
