How long for refunds to be processed
May 26, 2020, 3:25 pm
#887
Join Date: Dec 2004
Programs: BA Exec Club
Posts: 580
Because I was trying to be reasonably patient - I recognise its an odd time, and that people are trying their best, but equally when you find you are getting gently different stories each time, its harder to maintain the faith that they are being straight with you. When I was told 12 May, I was prepared to wait a few days assuming it was an AMEX issue, but its next stop on the escalation route if no joy by Friday
May 27, 2020, 12:42 am
#888
Join Date: Jul 2018
Posts: 25
I had my flight cancelled on 7th May, phoned up straight away and requested a refund. I received the seat charge refund to my credit card the next day but have heard nothing about the ticket refund (I was told on the phone that I would receive an email confirming the refund but haven’t had that yet).
I realise it’s a very busy time for BA and don’t mind waiting a while but how long should I give it before I take follow up action and what should that be? My sister also requested a refund for a cancelled flight on the same day and was told refunds were taking between 6 to 8 weeks - is that correct?
I realise it’s a very busy time for BA and don’t mind waiting a while but how long should I give it before I take follow up action and what should that be? My sister also requested a refund for a cancelled flight on the same day and was told refunds were taking between 6 to 8 weeks - is that correct?
May 27, 2020, 1:27 am
#889
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
I realise it’s a very busy time for BA and don’t mind waiting a while but how long should I give it before I take follow up action and what should that be? My sister also requested a refund for a cancelled flight on the same day and was told refunds were taking between 6 to 8 weeks - is that correct?
May 27, 2020, 3:44 am
#890
Join Date: Jul 2018
Posts: 25
After a couple of weeks you should send a Private Message to the BA Refund Helper. See upthread and see also the main Rebooking thread. That timeline seems a bit long to me, but it depends on the details of payment and currency. If it was in USD and complicated then it's plausible.
The booking was a simple flight only (UK start point to a European destination) booked online directly with BA and paid for with a credit card in GBP. I thought that would be quite straightforward for a refund but seemingly not.
I guess I’ll wait it out for a few more weeks and see what happens. Perhaps the refund timing is connected to the original flight date (which was mid June) in which case I’ll perhaps receive it then?
May 29, 2020, 3:43 am
#891
Join Date: Nov 2017
Programs: BAEC Gold
Posts: 94
I have also requested a refund with the Gold line several weeks ago, which I also then PM’d to BA Refund Helper over a week ago and still nothing.
Perhaps this assistance has now been withdrawn by BA? Does anyone know if BA Refund Helper are still assisting with these cases or is it now a matter of just waiting for BA to process (however long that takes)?
Perhaps this assistance has now been withdrawn by BA? Does anyone know if BA Refund Helper are still assisting with these cases or is it now a matter of just waiting for BA to process (however long that takes)?
May 29, 2020, 4:17 am
#893
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,990
'Up to 21 working days' sounds to me like something the agent just made up. I'd believe an estimate of 20 working days, or 21 days, but 21 working days makes little sense.
May 29, 2020, 5:15 am
#894
Join Date: Jan 2020
Programs: British Airways
Posts: 55
Don't know, but if it's under a month then I can't complain compared to what I've been told from other airlines (Finnair 8 weeks; Emirates 8-10 weeks)
May 29, 2020, 6:33 am
#895
Join Date: Jul 2018
Posts: 25
I don’t know if it’s the power of posting here, BA Refund Helper or just a queer quirk but I received my refund yesterday. So, refund requested on 7th May and refund received 28th May - I’m happy with that. Given that I retired on 20th March (great timing) with lots of travel plans to celebrate now gone I’m just looking forward to the time when I can get back in the air again!
May 29, 2020, 8:54 am
#897
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,554
Phoned the Gold Line about 10 days ago about a trip that was cancelled/refund-requested mid-April. Agent also said 21 days - and that we were "within that period", until I pointed out that it had actually been 28 days... . Note to self: PM BA Helper... .
Somewhat in contrast to an AA booking (on Ba metal) that was all done online and the refund was back on my CC within 7 days.
Somewhat in contrast to an AA booking (on Ba metal) that was all done online and the refund was back on my CC within 7 days.
May 29, 2020, 10:34 am
#898
Join Date: Aug 2017
Programs: BAEC Gold
Posts: 25
Called the Gold line on Wednesday afternoon this week - straight through with no holding and received the credit on my Amex this morning. Maybe this was atypical (straightforward cash booking) but I was very impressed.
May 29, 2020, 11:34 am
#899
Join Date: Oct 2017
Location: LHR
Programs: BA GGL, HH Diamond, IHG Diamond Amb
Posts: 375
Another data point....Had a request processed by the Gold Line for a UUA'd ticket on 7/5 and haven't had anything back yet. Can see the confirmation number has changed to REFUND on Check My Trip but not much else. Will PM BA refund helper if there's no progress next week.