How long for refunds to be processed
May 6, 2020, 3:56 pm
#782
Join Date: Dec 2010
Location: UK
Programs: BAEC
Posts: 164
Another day, no cash refunded, no avios points returned, still not even received a confirmation email. As I read the messages here and elsewhere I wonder what percentage of calls are following up on inconsistent service due to pot luck. Ironically I don't think the preferential favours pulled by the likes of BA Refund Helper put BA in good light, it's an admission of a problem rather than fixing it and encourages jumping in front of the queue.
May 6, 2020, 4:20 pm
#783
Join Date: Nov 2017
Posts: 3,059
Another day, no cash refunded, no avios points returned, still not even received a confirmation email. As I read the messages here and elsewhere I wonder what percentage of calls are following up on inconsistent service due to pot luck. Ironically I don't think the preferential favours pulled by the likes of BA Refund Helper put BA in good light, it's an admission of a problem rather than fixing it and encourages jumping in front of the queue.
Alternative = everyone has to wait until the Indian government allows citizens to return to working in offices.
Reality = making the best out of a bad situation.
May 7, 2020, 12:42 am
#784
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Gold, Marriott Platinum, Hilton Gold
Posts: 775
Hi Hungry -- it was a basic, cash-only, Club World booking to/from Toronto.
My previous cancellation - Budapest on a combined cash / price match voucher, took a lot longer and BARefundHelper had to get involved. This was a refund request using the old online hack.. It was finally refunded, but it took a while. Still trying to sort out the price match voucher expiration date on that one.
May 7, 2020, 12:46 am
#785
Join Date: Nov 2015
Programs: CAMRA GGL (Gold Card Holder/Lifetime membership)
Posts: 725
Hi Hungry -- it was a basic, cash-only, Club World booking to/from Toronto.
My previous cancellation - Budapest on a combined cash / price match voucher, took a lot longer and BARefundHelper had to get involved. This was a refund request using the old online hack.. It was finally refunded, but it took a while. Still trying to sort out the price match voucher expiration date on that one.
My previous cancellation - Budapest on a combined cash / price match voucher, took a lot longer and BARefundHelper had to get involved. This was a refund request using the old online hack.. It was finally refunded, but it took a while. Still trying to sort out the price match voucher expiration date on that one.
The annoying thing is, BA taking just 4 days to refund to my BA AMEX, the AMEX guy I just got off the phone to said it will be 10-14 days for it to transfer to my current account lol
May 7, 2020, 4:41 am
#786
Join Date: Apr 2020
Location: Devon
Posts: 4
LHR NAD return trip refunded today in full back to my AMEX card within 48 hours of my contacting BA Refund Helper, just as they advised.
So another public thank you from me to them. I shall now revert to my lurking mode here. I wish you all well.
So another public thank you from me to them. I shall now revert to my lurking mode here. I wish you all well.
May 7, 2020, 5:12 am
#787
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,735
Absolutely no need to do that, if we all did this then there would be nothing to read here. Good to see you had a swift refund, welcome to Flyertalk and welcome to the BA Forum trevethin.
May 8, 2020, 12:58 am
#788
Join Date: Nov 2018
Location: Belfast
Programs: BA Silver
Posts: 379
A public thank you from me to BA refund helper for sorting in just over 24 hours a refund that had been pending for over three weeks.
BA are lucky to have people like you. Thank you for being here and thank you for going outside of your day job to help us all.
BA are lucky to have people like you. Thank you for being here and thank you for going outside of your day job to help us all.
May 8, 2020, 3:06 am
#789
Join Date: Jul 2018
Location: Glasgow, UK
Programs: BA GGL/CCR, HH Diamond
Posts: 126
I'm still waiting on my refund for my flight to JNB which would have departed on 1st April. BA Refund helper organised the refund weeks ago but I followed up with BA last week and my booking was stuck with refunds as it was complex and I still don't have my money back.
May 8, 2020, 4:10 am
#791
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,888
Usually if you get any sort of refund to you cc it just goes on the cc as a credit and that’s the end of it.
May 8, 2020, 5:03 am
#793
Join Date: Nov 2015
Programs: CAMRA GGL (Gold Card Holder/Lifetime membership)
Posts: 725
that makes BA look super efficient in comparison...
May 8, 2020, 5:51 am
#794
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,108
May 8, 2020, 7:07 am
#795
Join Date: May 2001
Posts: 4,771
The second I saw a QR refund appear on my AMEX (Apple Wallet alerted me) I called American Express and it was transferred to my bank the next day. I find AMEX has excellent customer service in general.