How long for refunds to be processed
Apr 18, 2020, 3:45 am
#617
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
I too am very impressed by BA’s efficiency here.
BA Holidays deposit refunded yesterday (within 1 day of an announced May flight cancellation).
As a comparison, I’m still waiting for refunds from cancelled flights from AY (requested 28 March) and AA (requested 6 April).
BA ahead of other airlines here- makes it much less stressful not having to chase these refunds at what is already a stressful time.
BA Holidays deposit refunded yesterday (within 1 day of an announced May flight cancellation).
As a comparison, I’m still waiting for refunds from cancelled flights from AY (requested 28 March) and AA (requested 6 April).
BA ahead of other airlines here- makes it much less stressful not having to chase these refunds at what is already a stressful time.
Apr 18, 2020, 5:26 am
#619
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Apr 18, 2020, 5:57 am
#620
Join Date: Jul 2012
Location: London
Posts: 489
The person I spoke to mentioned that they were over their own peak now and it has calmed down a bit. She said they were setting up the ability to work from home, but that you had to have a landline installed and active for that to be a possibility
Apr 18, 2020, 6:42 am
#621
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Relatively straight forward, yes. Only had one issue where somehow the payment card name was not my name, even though it was my card, but instead was one of the people I had booked for (!) so they had to phone up separately to get through data protection, but they also got through relatively easily.
The person I spoke to mentioned that they were over their own peak now and it has calmed down a bit. She said they were setting up the ability to work from home, but that you had to have a landline installed and active for that to be a possibility
The person I spoke to mentioned that they were over their own peak now and it has calmed down a bit. She said they were setting up the ability to work from home, but that you had to have a landline installed and active for that to be a possibility
Apr 18, 2020, 8:43 am
#622
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,447
After waiting more than four weeks for a refund, I sent a PM to BA refund helper on 16.04. to request assistance.
Just 11 minutes (!) later he wrote that my refund was on its way. That was late afternoon UK time. Today I can see that the refund posted to my card the following day (17.04.).
This was a private trip for two in F (it would have been our first paid F), so it's not a trivial amount of cash and getting it back makes a real difference.
I've thanked BArh privately, but this level of service also deserves public praise. Sincere thanks to BArh and to those who helped facilitate his presence here.
Just 11 minutes (!) later he wrote that my refund was on its way. That was late afternoon UK time. Today I can see that the refund posted to my card the following day (17.04.).
This was a private trip for two in F (it would have been our first paid F), so it's not a trivial amount of cash and getting it back makes a real difference.I've thanked BArh privately, but this level of service also deserves public praise. Sincere thanks to BArh and to those who helped facilitate his presence here.
Apr 18, 2020, 8:56 am
#623
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,941
It wasn't their choice, that's the whole point. BA changed the option to cancel online, even for fully-flexible 100% refundable cancel-at-any-time bookings. Cancelling the ticket online, which normally resulted in a refund, instead resulted in a voucher (or spend hours trying to reach someone at a call centre - I couldn't even get an an answer from GGL on the day in question). To attempt to use a pandemic (and their own IT incompetence) as an excuse to not to refund fully-refundable tickets is just immoral.
Apr 18, 2020, 9:30 am
#624
Join Date: Apr 2020
Programs: British Airways Executive Club
Posts: 45
I still have not received the tax refund which I paid in full after 3 weeks now, despite repeated attempts on many fronts including a private message to BA Helper a few days ago with my 3 reservations and names of passengers. I'm worried BA is going the way of Flybee.
It's shameful to hold on to money this long. I've paid this tax for almost a year.
I'm thinking of calling my credit card company for help. The 3 flights have already been cancelled by BA a while ago.
What should I do next? Frustrate is an understatement.
It's shameful to hold on to money this long. I've paid this tax for almost a year.
I'm thinking of calling my credit card company for help. The 3 flights have already been cancelled by BA a while ago.
What should I do next? Frustrate is an understatement.
Apr 18, 2020, 9:47 am
#625
Join Date: Jul 2012
Location: London
Posts: 489
I still have not received the tax refund which I paid in full after 3 weeks now, despite repeated attempts on many fronts including a private message to BA Helper a few days ago with my 3 reservations and names of passengers. I'm worried BA is going the way of Flybee.
It's shameful to hold on to money this long. I've paid this tax for almost a year.
I'm thinking of calling my credit card company for help. The 3 flights have already been cancelled by BA a while ago.
What should I do next? Frustrate is an understatement.
It's shameful to hold on to money this long. I've paid this tax for almost a year.
I'm thinking of calling my credit card company for help. The 3 flights have already been cancelled by BA a while ago.
What should I do next? Frustrate is an understatement.
Apr 18, 2020, 9:49 am
#626
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,985
I still have not received the tax refund which I paid in full after 3 weeks now, despite repeated attempts on many fronts including a private message to BA Helper a few days ago with my 3 reservations and names of passengers. I'm worried BA is going the way of Flybee.
It's shameful to hold on to money this long. I've paid this tax for almost a year.
I'm thinking of calling my credit card company for help. The 3 flights have already been cancelled by BA a while ago.
What should I do next? Frustrate is an understatement.
It's shameful to hold on to money this long. I've paid this tax for almost a year.
I'm thinking of calling my credit card company for help. The 3 flights have already been cancelled by BA a while ago.
What should I do next? Frustrate is an understatement.
Thanks to them all my refunds are now sorted.
Apr 18, 2020, 9:53 am
#627
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
I can see that the time you should wait before contacting BA refund helper has changed over time. What's the current suggested waiting time before sending a PM? Last I read it was 14 days, but I've also seen 10 and 7 days on this forum. Thanks.
Apr 18, 2020, 10:06 am
#628
Suspended
Join Date: Dec 2019
Posts: 629
It wasn't their choice, that's the whole point. BA changed the option to cancel online, even for fully-flexible 100% refundable cancel-at-any-time bookings. Cancelling the ticket online, which normally resulted in a refund, instead resulted in a voucher (or spend hours trying to reach someone at a call centre - I couldn't even get an an answer from GGL on the day in question). To attempt to use a pandemic (and their own IT incompetence) as an excuse to not to refund fully-refundable tickets is just immoral.
Apr 18, 2020, 10:06 am
#629
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,881
It's 7. I am not sure it's changed? In any case I would tend to leave it for maybe 10-14 days before contacting. How long have you been waiting?
Apr 18, 2020, 10:28 am
#630
Join Date: Apr 2020
Programs: British Airways Executive Club
Posts: 45
Worst yet, the booking reference for the flight has also disappeared, as if I don't have that flight anymore. Unbelievable. They need to leave the booking so I know that they have not reimbursed me the tax.
