How long for refunds to be processed
Mar 23, 2020, 12:59 pm
#47
Join Date: Nov 2011
Programs: BA Gold Hilton Diamond
Posts: 289
Its been 12 days now
Hmm, reading this forum looks like many have recieved their refunds in a reasonable time scale. BA cancelled my Avios booking and I declined the alternative and opted for the full cash refund (and I assume my avios and Amex 2-4-1 voucher). I got an immediate email stating my refund was being processed and a similar message is shown on MMB.
I did send a message via Twitter and they just said the processing should take 5-7 days
I don't want to bother calling BA as my flights was not due to fly until late April. However has anyone still got a refund pending after 12 days from making the application for refund?
I did send a message via Twitter and they just said the processing should take 5-7 days
I don't want to bother calling BA as my flights was not due to fly until late April. However has anyone still got a refund pending after 12 days from making the application for refund?
Mar 24, 2020, 1:43 am
#49
Join Date: May 2005
Posts: 238
Mar 24, 2020, 2:32 am
#50
Join Date: Nov 2004
Programs: BA Gold, Marriott Titanium
Posts: 574
1 x Avios booking cancelled by BA - still waiting avios and cash to be redeposited - 11 days and counting
1 x Avios booking cancelled by me - return of avios next day (zero cash due)
The second booking was the return leg of the first (booked as 2 singles)
1 x Avios booking cancelled by me - return of avios next day (zero cash due)
The second booking was the return leg of the first (booked as 2 singles)
Mar 24, 2020, 7:56 am
#51
Join Date: Sep 2005
Location: Philly
Programs: AA, BA, NH, TP
Posts: 739
Hmm, reading this forum looks like many have recieved their refunds in a reasonable time scale. BA cancelled my Avios booking and I declined the alternative and opted for the full cash refund (and I assume my avios and Amex 2-4-1 voucher). I got an immediate email stating my refund was being processed and a similar message is shown on MMB.
I did send a message via Twitter and they just said the processing should take 5-7 days
I don't want to bother calling BA as my flights was not due to fly until late April. However has anyone still got a refund pending after 12 days from making the application for refund?
I did send a message via Twitter and they just said the processing should take 5-7 days
I don't want to bother calling BA as my flights was not due to fly until late April. However has anyone still got a refund pending after 12 days from making the application for refund?
I received the refund yesterday after a second follow up call last Friday. The GGL rep I dealt with was first class and allocated the refund as priority with a case number. I had some other refunds that all came through yesterday.
Good luck.
Mar 24, 2020, 8:38 am
#52
Join Date: Nov 2011
Programs: BA Gold Hilton Diamond
Posts: 289
You may need to chase up again. I think any manual intervention can cause a delay. I had a full cash refund from 6th March that included a GUF2 -that was the manual intervention. The GUF came back into my account instantly.
I received the refund yesterday after a second follow up call last Friday. The GGL rep I dealt with was first class and allocated the refund as priority with a case number. I had some other refunds that all came through yesterday.
Good luck.
I received the refund yesterday after a second follow up call last Friday. The GGL rep I dealt with was first class and allocated the refund as priority with a case number. I had some other refunds that all came through yesterday.
Good luck.
Mar 24, 2020, 9:14 am
#54
Join Date: Sep 2005
Location: Philly
Programs: AA, BA, NH, TP
Posts: 739
I would hope so. I am sure the calls centers are showing some flexibility - however I would hate for you to wait ages to get through and then the agent can’t help because your Silver calling the Gold Line. Maybe you could have your partner with you when you call - but that may not be possible.
Mar 24, 2020, 9:48 am
#55
Join Date: Nov 2011
Programs: BA Gold Hilton Diamond
Posts: 289
I would hope so. I am sure the calls centers are showing some flexibility - however I would hate for you to wait ages to get through and then the agent can’t help because your Silver calling the Gold Line. Maybe you could have your partner with you when you call - but that may not be possible.
Mar 24, 2020, 10:42 am
#56
Join Date: Apr 2013
Programs: BA Exec Club; Gold
Posts: 189
Called today....cash flight + car booking with GUF2 to be refunded for late April (no online options).
Very short call....no email confirmation....no instant GUF2 voucher back. I anticipate a future call to the gold line in 14 days time.
Very short call....no email confirmation....no instant GUF2 voucher back. I anticipate a future call to the gold line in 14 days time.
Mar 24, 2020, 10:54 am
#57
Join Date: Sep 2005
Location: Philly
Programs: AA, BA, NH, TP
Posts: 739
Glad your wait time was only 10 mins, I hope generally wait times are reducing.
Mar 24, 2020, 6:33 pm
#60
Join Date: Jul 2016
Location: ABZ
Programs: BA Gold, IHG Spire Ambassador
Posts: 98
Adding another data point to this. Had a flight to Chicago ORD for April - the return leg was cancelled. Flight-only, full "cash" payment by credit card.
Cancellation notice came through last Thursday. I submitted (via website) claim for cash refund on Friday (using the Javascript workaround) - took less than 5 minutes overall. I note the funds refunded in full to my Amex on Monday (so next business working day).
A bit of speculation on my part, but everyone who has mentioned using Amex for payment has also mentioned receiving refunds very quickly. Coincidence...?
Cancellation notice came through last Thursday. I submitted (via website) claim for cash refund on Friday (using the Javascript workaround) - took less than 5 minutes overall. I note the funds refunded in full to my Amex on Monday (so next business working day).
A bit of speculation on my part, but everyone who has mentioned using Amex for payment has also mentioned receiving refunds very quickly. Coincidence...?