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Covid-19 BA Rebooking/Cancellation/Refund HELP & ADVICE *No Speculation etc*

Old Mar 14, 2020, 4:58 pm
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Last edit by: corporate-wage-slave
BA Covid-19 Rebooking / Cancellation / Refund Help & Advice

If your flight is cancelled by BA:
Commercial booking: Your options are: cash refund OR Future Travel Voucher (FTV) OR rebooking OR Avios credit
Redemption booking: Your options are: full refund of cash and Avios OR FTV OR rebooking.
BA Holidays booking: You should be given a refund pro-actively.

If your flight is cancelled by BA - any flight in the PNR - you can get a full refund so long as you booked directly with BA. You can only get a refund by telephoning BA. Refunds are taking between a few hours to a few weeks to be repaid, depending on the sort of booking made. If you don't wish to travel you can opt for an FTV or eVoucher valid for travel until 30 April 2022, though flights more than 355 days away are not currently bookable - flights are enabled at 355 days before departure. Vouchers such as 2-4-1 are also thereby extended. You can do this even if the flight is operating. The best advice we can give is to delay opting for an eVoucher options until the last moment, since if BA cancel your flight you have more options. BA have also adjusted the Standard Customer Guidelines so that if BA cancel the flight you can be rebooked to anytime in 12 months after you originally bought the ticket, so long as there is space in the cabin - there is no need to have a fare bucket available or Avios availability. If you choose the Avios credit you will get between 108 to 126 Avios per GBP of your fare. Note older posts in this thread may now be inaccuarate since the current policy has been amended several times.
===
If your flight is not cancelled but you don't wish to travel
Commercial booking: If you are eligible for Buy with Confidence, you can have an FTV valid until April 2022. Rebooking may lead to a fare recalculation but no change fee.
Redemption booking: Your can do the normal Avios refund, with the redeposit fee capped at GBP 35 per person. Alternatively for the same fee you can rebook to new dates subject to availability. Alternatively you can have an FTV.
BA Holidays booking: You may be get a refund proactively, otherwise you are looking at an FTV for at least the flight component of your trip, maybe for all components.

If all of the flights in your booking are still scheduled and you don't wish to travel then you best wait until a few days before departure in case there is a cancellation. As you can see above, a cancellation gives you better options. You are in scope with Buy with Confidence if you are flying between now and completing travel before 31 August 2021, also if you bought your ticket after 3 March and due to complete all flights before September 2021. The BA web page on this is:
ba.com/confidence
===
Below are some of the options / workarounds being suggested in order to obtain a refund as opposed to a Future Travel Voucher, but they probably no longer work:

Refund of Cancelled Flights:
  • Call BA (no longer a requirement to be travelling in the next 72 hours, you may need to make repeated calls to get through). Telephone numbers are in this thread, but you can also find them on BA.com at the bottom left of the website, under Help and Contacts.

Paid Seating Refund:
Bookings made using Lloyds Upgrade Voucher
You should expect to receive:
  • Full refund of Avios and money paid
  • A new voucher issued, which has validity for 6 months (from the date of issue, i.e. when you request the 'refund')

Lloyds Upgrade Voucher Notes
  • Flights can be used within 12 months, so it will be good for travel up until the end 6 months plus 12 months if you book just before the new expiry
  • It's been advised to take the voucher instead of rebooking as it gives me more flexibility.
  • The original expiry date of the voucher was irrelevant because the booking was cancelled.
  • You must book within 6 months of the voucher being issued and the ticket has 12 months validity so you can change flights after, provided the new flights are within the 12 month window.
  • You won't receive any email, only the refund and the miles.
How to find out the status of your voucher and the amount it contains Future Travel Vouchers versus eVouchers
  • See posts 3052 and 3151 to understand the difference. FTVs cannot be used online (and are not really vouchers), whereas eVouchers, issued for simple bookings, can be used online.
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Covid-19 BA Rebooking/Cancellation/Refund HELP & ADVICE *No Speculation etc*

Old Nov 9, 2020, 3:51 pm
  #4531  
 
Join Date: Oct 2005
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Originally Posted by Confus
The poster needs to be clear about whether they have a flight or a holiday booking. There are no automatic refunds for flight bookings, so if the outbound is cancelled it is indeed possible to leave it for a while and decide later on a course of action. Note this is made unnecessarily harder if the first flight is still operating, as youíd go down as a no show and would effectively force someone to have to unpick it later. Not impossible to resolve, but more difficult than it needs to be.

If itís a holiday booking, however, then action DOES need to be taken, as these are refunded automatically (due to the package travel regulations).
Thank you for the responses. The booking is flight only and both the outward and return flights are cancelled. I think I will leave it and see what dates I will fly hopefully when there is more certainty when travelling restrictions are simpler than they are now. I assume I can stretch this out up to 12 months from the booking.
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Old Nov 9, 2020, 4:15 pm
  #4532  
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Originally Posted by surryson
correct. BA have done a deal with LH for a number of routes. And also I believe LY for TLV specifically. There is no such deal with SU.
While I agree that BA will not routinely rebook onto SU, it most certainly has an interline ticketing agreement with SU and has had for many years. Here is a list of BA's current agreements: MAY ISSUE TICKETS INCLUDING
AA AC AE AF AH AI AM AS AT AV AY AZ A3 A9
BA BI BL BM BP BR BT BW B6 CA CI CM CX CZ
DL DT EC EI EK ET EY FB FI FJ FV GA GF GK
G3 HA HG HM HP HX IB IC JC JJ JL JP JQ JU
JY J2 KA KC KE KK KL KM KP KQ KU KX LA LG
LH LI LM LO LP LR LX LY ME MH MI MN MS MU
MX NH NU NZ OA OK OM OS OU OZ PG PR PS PW
PX PZ QF QI QM QR RB RJ RO SA SB SK SN SQ
SS SU SV SW S7 TA TF TG TJ TK TM TN TP TU
T0 UA UK UL UP UU U0 U7 VN VS VY WB WF WM
WS WY XK XL XM X5 2K 3K 3U 4C 4M 4O 4Z 5T
7H 9B 9W
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Old Nov 9, 2020, 8:16 pm
  #4533  
 
Join Date: Jul 2005
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Originally Posted by corporate-wage-slave
But as noted, depending on the specifics there may already be the ability to use other airlines anyway, this 24 hour provision is the last roll of the dice when there aren't other options.
The cancellation emails have started to come in on my ZRH-LHR-SJC: first for LHR-SJC, for which they automatically rebooked me onto LHR-SFO and then for the ZRH-LHR for which there are no BA flights until mid-December.
since BA canít get me out of ZRH at all, the next logical step would be to look at the corona-specific guidelines to rebook onto LH Group. There is a ZRH-LHR on LX but it arrives too late to connect onto BAís LHR-SFO, so itís a no-go anyway.
In my humble opinion I interpret the guidelines as allowing me to rebook onto the direct ZRH-SFO on LX. It says to prioritize BA, but they have no ZRH-LHR at all so itís a non starter. It also says allowed for redemptions and if BA not available, LH Group long haul allowed.
Or will they make me jump through hoops and force me to accept a much more inconvenient 2 stop / possibly with overnight just to use BA on the transatlantic portion? I did a search on Google flights and most options were 30+ hour itineraries, some involving overnights which I would really prefer to avoid.
i guess bottom line to my question is how much margin is there to be rebooked onto LH Group long haul?
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Old Nov 9, 2020, 9:00 pm
  #4534  
 
Join Date: Dec 2007
Posts: 3,716
Originally Posted by Often1
While I agree that BA will not routinely rebook onto SU, it most certainly has an interline ticketing agreement with SU and has had for many years. Here is a list of BA's current agreements: MAY ISSUE TICKETS INCLUDING
AA AC AE AF AH AI AM AS AT AV AY AZ A3 A9
BA BI BL BM BP BR BT BW B6 CA CI CM CX CZ
DL DT EC EI EK ET EY FB FI FJ FV GA GF GK
G3 HA HG HM HP HX IB IC JC JJ JL JP JQ JU
JY J2 KA KC KE KK KL KM KP KQ KU KX LA LG
LH LI LM LO LP LR LX LY ME MH MI MN MS MU
MX NH NU NZ OA OK OM OS OU OZ PG PR PS PW
PX PZ QF QI QM QR RB RJ RO SA SB SK SN SQ
SS SU SV SW S7 TA TF TG TJ TK TM TN TP TU
T0 UA UK UL UP UU U0 U7 VN VS VY WB WF WM
WS WY XK XL XM X5 2K 3K 3U 4C 4M 4O 4Z 5T
7H 9B 9W
Currently interlining with Jet Airways (9W)?
Could possibly do with a spruce up seeing as they went bust in 2019.
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Old Nov 10, 2020, 1:09 am
  #4535  
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Originally Posted by rosenkavalier
The cancellation emails have started to come in on my ZRH-LHR-SJC: first for LHR-SJC, for which they automatically rebooked me onto LHR-SFO and then for the ZRH-LHR for which there are no BA flights until mid-December.
since BA canít get me out of ZRH at all, the next logical step would be to look at the corona-specific guidelines to rebook onto LH Group. There is a ZRH-LHR on LX but it arrives too late to connect onto BAís LHR-SFO, so itís a no-go anyway.
In my humble opinion I interpret the guidelines as allowing me to rebook onto the direct ZRH-SFO on LX. It says to prioritize BA, but they have no ZRH-LHR at all so itís a non starter. It also says allowed for redemptions and if BA not available, LH Group long haul allowed.
Or will they make me jump through hoops and force me to accept a much more inconvenient 2 stop / possibly with overnight just to use BA on the transatlantic portion? I did a search on Google flights and most options were 30+ hour itineraries, some involving overnights which I would really prefer to avoid.
i guess bottom line to my question is how much margin is there to be rebooked onto LH Group long haul?
Call BA and asked to be rebooked on LH Group long haul as BA does not operate to your destination. They should grant your request on ZRH-SFO on LX.
HUACA if your request is not approved.

By the way, a kind reminder that you would need to be a US citizen/resident or have an appropriate visa ( tourist visas and ESTA are not valid even for essential purposes ) to travel to the USA from Schengen or UK soil.
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Old Nov 10, 2020, 1:14 am
  #4536  
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Originally Posted by rosenkavalier
since BA canít get me out of ZRH at all, the next logical step would be to look at the corona-specific guidelines to rebook onto LH Group. There is a ZRH-LHR on LX but it arrives too late to connect onto BAís LHR-SFO, so itís a no-go anyway.
I think you have correctly interpreted BA's stance, it is to prioritise BA / Joint Business flights over competitors. So I would expect them to offer ZRH to London on the Lufthansa Group and ZRH to California on Joint Business airlines. This presumably would also allow routings via Madrid if that helped.

Now I'm not sure if you have specifically asked BA for the direct LH service from Switzerland to California, and it is certainly worth asking for, but if they decline then it's refund + rebook time. Maybe the cost is worth paying, if you are not prepared to stay over in London overnight. Personally I would do exactly that - you have mentioned that you don't like the idea of a 30 hour set of flights, well unfortunately that's the way flying goes these days, Everything is taking so much longer to do, and I speak from some experience. It is definitely a nuisance. But on the upside it's not necessarily a bad way to travel. If you select a hotel in the Heathrow area, sure you have to self isolate, but it then allows a shorter flight day in arriving in yothe USA and a faster adaption to the different time zones. If you shuffle work/leisure activities around the extended stay in London then you will minimise the impact.
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Old Nov 10, 2020, 1:51 am
  #4537  
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Received an email that my KRK-LHR BA was canceled for mid Dec and looks like they pulled that flight completely for now.
What are my options other than just rebooking for a different date? Can they reroute on a different carrier?
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Old Nov 10, 2020, 1:55 am
  #4538  
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Originally Posted by jason8612
Received an email that my KRK-LHR BA was canceled for mid Dec and looks like they pulled that flight completely for now.
What are my options other than just rebooking for a different date? Can they reroute on a different carrier?
BA has an agreement with LH at the moment for these kinds of situations.
You might ask them to be rebooked through Frankfurt or Munich, although you might need to push a bit as the hotline agents might try asking you to push your travel to a future date.

However, if you want a direct flight, Ryanair, Easyjet and Wizzair are operating flights from Krakow to other London airports.
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Old Nov 10, 2020, 2:02 am
  #4539  
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Originally Posted by ISTFlyer
BA has an agreement with LH at the moment for these kinds of situations.
You might ask them to be rebooked through Frankfurt or Munich, although you might need to push a bit as the hotline agents might try asking you to push your travel to a future date.

However, if you want a direct flight, Ryanair, Easyjet and Wizzair are operating flights from Krakow to other London airports.
Great to know that they have an agreement with LH and that would definitely be an option. Would it just be an LH rebooking to LHR or rebook on LH all the way? (I had booked KRK-LHR-ORD). I don't want to risk having separate tickets as the airlines constantly keep updating their timetables and don't need a misconnect
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Old Nov 10, 2020, 2:33 am
  #4540  
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Originally Posted by jason8612
Great to know that they have an agreement with LH and that would definitely be an option. Would it just be an LH rebooking to LHR or rebook on LH all the way? (I had booked KRK-LHR-ORD). I don't want to risk having separate tickets as the airlines constantly keep updating their timetables and don't need a misconnect
It would remain one ticket to guarantee your baggage and connectivity, but almost certainly BA will plug it as KRK-MUC/FRA-LHR-ORD, with the last sector on BA metal, the rest on the Lufthansa Group. They may look at LH Group throughout as an option, but the guidance says to use BA / AA / JB where ever possible. There maybe another JB option involving AA in mainland Europe, I've lost track of their network.
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Old Nov 10, 2020, 3:14 am
  #4541  
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Originally Posted by corporate-wage-slave
It would remain one ticket to guarantee your baggage and connectivity, but almost certainly BA will plug it as KRK-MUC/FRA-LHR-ORD, with the last sector on BA metal, the rest on the Lufthansa Group. They may look at LH Group throughout as an option, but the guidance says to use BA / AA / JB where ever possible. There maybe another JB option involving AA in mainland Europe, I've lost track of their network.
Thanks cws. I don't think AA has any Europe to ORD at the moment though I'll take a look.
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Old Nov 10, 2020, 4:22 am
  #4542  
 
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Just received a cancellation for a revenue booking in December. MMB provides an option to rebook, but when I select new dates it states "There is no availability for selected date. Please change your date." There is availability in the cabin, but not in the same fare class. Can they make this change if I call up (when the lines are quieter obviously)?
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Old Nov 10, 2020, 4:23 am
  #4543  
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Originally Posted by ajbrowc
Just received a cancellation for a revenue booking in December. MMB provides an option to rebook, but when I select new dates it states "There is no availability for selected date. Please change your date." There is availability in the cabin, but not in the same fare class. Can they make this change if I call up (when the lines are quieter obviously)?
If the flight is a BA flight, yes, the hotline would be able to rebook you at a higher fare bucket in the same cabin.
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Old Nov 10, 2020, 4:37 am
  #4544  
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Originally Posted by ajbrowc
Just received a cancellation for a revenue booking in December. MMB provides an option to rebook, but when I select new dates it states "There is no availability for selected date. Please change your date." There is availability in the cabin, but not in the same fare class. Can they make this change if I call up (when the lines are quieter obviously)?
What seems to be happening in some (not all) cases is that the MMB logic only allows rebooking into the same fare bucket - there could be other circumstances when this would be an appropriate logic, but that does not apply here. So indeed you can call up, it may just sort itself out in a few days anyway, plus of course you may find a suitable date with your fare bucket available.
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Old Nov 10, 2020, 12:17 pm
  #4545  
 
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I was wondering if someone can help me. I'm Silver, and had an economy flight LHR-DUB booked. It's been cancelled, and they've offered me an EI alternative on the same day. Obviously as silver I had two bags x 23kg - does that still apply with a BA code on an EI flight? Obviously this will have an impact on the Christmas shopping....
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