Mar 19, 2020, 2:45 pm
Last edit by: Prospero
Latest official update, posted by BA refund helper on 16 August (post no 579)
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Rebooking with e-voucher
Jun 6, 2022, 2:05 am
#1023
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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no.
i guess the only possibility is maybe book something you know is likely to be cancelled and you can get a refund if it happens, or another FTV if not. also note that evouchers can be used for anyone so you can use them for relatives or friends if they need to book flights.
i guess the only possibility is maybe book something you know is likely to be cancelled and you can get a refund if it happens, or another FTV if not. also note that evouchers can be used for anyone so you can use them for relatives or friends if they need to book flights.
Jun 6, 2022, 10:46 am
#1024
Join Date: Oct 2004
Location: London
Programs: MUCCI; BAEC Lifetime Gold; Marriott Bonvoy Emeritus Titanium; Hertz#1, Avis President’s Club
Posts: 3,214
no.
i guess the only possibility is maybe book something you know is likely to be cancelled and you can get a refund if it happens, or another FTV if not. also note that evouchers can be used for anyone so you can use them for relatives or friends if they need to book flights.
i guess the only possibility is maybe book something you know is likely to be cancelled and you can get a refund if it happens, or another FTV if not. also note that evouchers can be used for anyone so you can use them for relatives or friends if they need to book flights.
Jun 6, 2022, 3:06 pm
#1025
Join Date: Apr 2018
Location: London
Programs: Gold at BA, Hilton and Radisson.
Posts: 591
Peculiar glitch that just took over 25 minutes to *not* sort out (agent gave up and terminated the call).
Myself and a friend booked and flew two sets of return flights two weekends running a month back. All booked with eVouchers, BA day returns to Gibraltar and Newcastle. No funny business, just Y there and back, separate bookings, BA, day G class returns.
No Avios or TP posted for both. Went to claim and error. It seems our ticket numbers on the BP are identical to our third eVouchers numbers (we paid with three eVouchers a piece). eTicket number number on BP matches the third eVouchers number. 125-98xxxx .
What is the betting, someone, somewhere has coded this incorrectly and now the reason so many thousands are not having their Avios/TP post is their ticket numbers printed are indeed eVouchers numbers? Agent said it can take up to 180 days then submit a claim as "she had never seen TP's not post before". We went around in circles 🥺
Myself and a friend booked and flew two sets of return flights two weekends running a month back. All booked with eVouchers, BA day returns to Gibraltar and Newcastle. No funny business, just Y there and back, separate bookings, BA, day G class returns.
No Avios or TP posted for both. Went to claim and error. It seems our ticket numbers on the BP are identical to our third eVouchers numbers (we paid with three eVouchers a piece). eTicket number number on BP matches the third eVouchers number. 125-98xxxx .
What is the betting, someone, somewhere has coded this incorrectly and now the reason so many thousands are not having their Avios/TP post is their ticket numbers printed are indeed eVouchers numbers? Agent said it can take up to 180 days then submit a claim as "she had never seen TP's not post before". We went around in circles 🥺
Last edited by ScienceTeacher; Jun 6, 2022 at 9:53 pm
Jun 8, 2022, 12:58 pm
#1026
Join Date: May 2009
Location: UK
Posts: 3,951
When making a booking with an eVoucher online, the max for use is 4? Also to clarify, when redeeming it’s the first (or last) surname on the list of passengers from the original booking associated with the eVoucher, and not necessarily the lead traveller who booked and requested?
Last edited by pazza2000; Jun 8, 2022 at 1:22 pm
Jun 8, 2022, 12:59 pm
#1027
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,612
Jun 8, 2022, 1:07 pm
#1028
Join Date: May 2009
Location: UK
Posts: 3,951
Jun 8, 2022, 1:16 pm
#1029
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,612
Jun 14, 2022, 6:55 am
#1031
Join Date: Apr 2020
Posts: 82
all this is news to me I have a £1200 in a voucher for flights i decided to cancel sadly now i am ill and may never be able to use them. So basically from what i gather here anyone can use these vouchers, but presume it would be against rules to move them on for cash value
Jun 14, 2022, 11:41 am
#1033
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,945
Jun 15, 2022, 5:59 am
#1034
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
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It seems that I now have a FTV voucher - the kind you have to call to use - and a BA agent has kindly confirmed the amount.
If I call up to use that voucher on a BA flight that costs far less than the face value, does the leftover amount become a regular e-voucher that I can spend online normally? Do I lose the excess ££? Or do I have to keep calling and calling to spend down my FTV balance?
Thanks.
If I call up to use that voucher on a BA flight that costs far less than the face value, does the leftover amount become a regular e-voucher that I can spend online normally? Do I lose the excess ££? Or do I have to keep calling and calling to spend down my FTV balance?
Thanks.