Mar 19, 2020, 2:45 pm
Last edit by: Prospero
Latest official update, posted by BA refund helper on 16 August (post no 579)
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Rebooking with e-voucher
Apr 1, 2022, 3:13 am
#991
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
I have had 2 ftv refunds, both have come back showing standard Amex 2-4-1 voucher when they were originally premium plus as I have always held the premium plus black card, is this a new BA enhancement? A bit annoying as Amex charge for this level of card. Called Amex who told me to contact BA. Can’t face a long wait on phone right now and will wait a few days for recent IT outage complaints to fall back.
Did you get notified by email that your FTV'S were about to be refunded? I'm assuming this was an involuntary refund?
I'm aware that BA have recently made the decision to refund a large amount of FTV'S rather than moving the value onto e-vouchers.
Apr 3, 2022, 4:13 pm
#992
Join Date: Feb 2010
Location: Jamison, PA
Programs: AA Platinum Pro
Posts: 288
Hi everyone,
I have an e-voucher in my name and my husband has one in his name. His is considerably less than mine. I’m looking at a future trip in August and want to book both of us on the same itinerary. The cost of the ticket is less than my voucher and more than his voucher. (Hope that’s not too confusing)
Question is—can I buy the tickets on same iteinerary and apply both e-vouchers for total cost. *I do understand that I could apply multiple vouchers but wasn’t sure about my scenario since they are in are seperate names.
I did create a household account in hopes that might help.
Thanks for any tips.
I have an e-voucher in my name and my husband has one in his name. His is considerably less than mine. I’m looking at a future trip in August and want to book both of us on the same itinerary. The cost of the ticket is less than my voucher and more than his voucher. (Hope that’s not too confusing)
Question is—can I buy the tickets on same iteinerary and apply both e-vouchers for total cost. *I do understand that I could apply multiple vouchers but wasn’t sure about my scenario since they are in are seperate names.
I did create a household account in hopes that might help.
Thanks for any tips.
Apr 3, 2022, 4:19 pm
#993
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,771
Hi everyone,
I have an e-voucher in my name and my husband has one in his name. His is considerably less than mine. I’m looking at a future trip in August and want to book both of us on the same itinerary. The cost of the ticket is less than my voucher and more than his voucher. (Hope that’s not too confusing)
Question is—can I buy the tickets on same iteinerary and apply both e-vouchers for total cost. *I do understand that I could apply multiple vouchers but wasn’t sure about my scenario since they are in are seperate names.
I did create a household account in hopes that might help.
Thanks for any tips.
I have an e-voucher in my name and my husband has one in his name. His is considerably less than mine. I’m looking at a future trip in August and want to book both of us on the same itinerary. The cost of the ticket is less than my voucher and more than his voucher. (Hope that’s not too confusing)
Question is—can I buy the tickets on same iteinerary and apply both e-vouchers for total cost. *I do understand that I could apply multiple vouchers but wasn’t sure about my scenario since they are in are seperate names.
I did create a household account in hopes that might help.
Thanks for any tips.
Apr 3, 2022, 5:22 pm
#994
Join Date: Feb 2010
Location: Jamison, PA
Programs: AA Platinum Pro
Posts: 288
Thanks for the response. I wouldn't have thought about applying the lesser voucher first.
Apr 4, 2022, 8:23 pm
#995
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
I am GGL and would need to call BA to book a coming trip using Avios, as I need to use one of my jokers to unlock seats. A family member (not in HA nor F&F) has an EV that they would like me to use. Can I apply another person's EV to pay for the fuel surcharge + taxes of a redemption booking from my account? Can it be applied to phone bookings or must EV only be used online?
Last edited by carrotjuice; Apr 4, 2022 at 8:30 pm
Apr 4, 2022, 10:01 pm
#996
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
I am GGL and would need to call BA to book a coming trip using Avios, as I need to use one of my jokers to unlock seats. A family member (not in HA nor F&F) has an EV that they would like me to use. Can I apply another person's EV to pay for the fuel surcharge + taxes of a redemption booking from my account? Can it be applied to phone bookings or must EV only be used online?
Apr 4, 2022, 11:58 pm
#997
Join Date: Aug 2014
Posts: 2,659
Its correct you cant use an E voucher to make an Avios booking.
Apr 5, 2022, 12:02 am
#998
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
Apr 5, 2022, 1:26 am
#999
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
You can’t use evouchers or FTVs from cash bookings for new reward bookings, and vice versa you can’t use FTVs from reward bookings towards new cash bookings. This has been the case from day 1. It is quite simply a hard system limitation.
Apr 5, 2022, 3:32 am
#1000
Join Date: May 2008
Location: Berkshire
Programs: BA Lifetime Gold, GGL/CCR, Hilton Diamond, Accor Plat, Pucci Fan Club
Posts: 1,779
Is there anyway to use an EV for a new BAH booking or even pay off the balance of an existing BAH booking?
I’m really struggling to use a couple of EVs at the moment as can’t use them for Avios bookings and can’t use them for BAH bookings either it seems. So I’m stuck with flight only which seems very restrictive.
Thanks
I’m really struggling to use a couple of EVs at the moment as can’t use them for Avios bookings and can’t use them for BAH bookings either it seems. So I’m stuck with flight only which seems very restrictive.
Thanks
Apr 5, 2022, 3:50 am
#1001
Join Date: Aug 2014
Posts: 2,659
Is there anyway to use an EV for a new BAH booking or even pay off the balance of an existing BAH booking?
I’m really struggling to use a couple of EVs at the moment as can’t use them for Avios bookings and can’t use them for BAH bookings either it seems. So I’m stuck with flight only which seems very restrictive.
Thanks
I’m really struggling to use a couple of EVs at the moment as can’t use them for Avios bookings and can’t use them for BAH bookings either it seems. So I’m stuck with flight only which seems very restrictive.
Thanks
Apr 5, 2022, 6:04 am
#1002
Join Date: Nov 2011
Programs: BA Gold Hilton Diamond
Posts: 289
Cash fare with Avios upgrade voucher?
Sorry if this has been covered somewhere already:
I have a PE flight booked with cash and upgraded with 40,000 Avios to CW (Flight booked for June).
If I have to cancel for a voucher, what is likely to happen, a voucher with cash value and Avios or will I get a voucher with the cash value and Avios credited to me BAEC account? If it is the former, will it need a phone call to re-book?
Thanks
I have a PE flight booked with cash and upgraded with 40,000 Avios to CW (Flight booked for June).
If I have to cancel for a voucher, what is likely to happen, a voucher with cash value and Avios or will I get a voucher with the cash value and Avios credited to me BAEC account? If it is the former, will it need a phone call to re-book?
Thanks
Apr 5, 2022, 12:42 pm
#1003
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Initially you will get an FTV for the cash and Avios, which needs a phone call to use, however you do have the option, if calling up, to roll away the UuA first. Either way, however that FTV should turn into a refund within 7 to 30 days of both the cash and the Avios.
Apr 5, 2022, 1:19 pm
#1004
Join Date: Nov 2011
Programs: BA Gold Hilton Diamond
Posts: 289
Initially you will get an FTV for the cash and Avios, which needs a phone call to use, however you do have the option, if calling up, to roll away the UuA first. Either way, however that FTV should turn into a refund within 7 to 30 days of both the cash and the Avios.
So if I hadn't upgraded with Avios I would have received an eVoucher rather than FTV?
So just checking, if I cancel online for a voucher and do nothing I'll get a cash and avios refund in 7-30 days?
Apr 5, 2022, 1:22 pm
#1005
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804