Mar 19, 2020, 2:45 pm
Last edit by: Prospero
Latest official update, posted by BA refund helper on 16 August (post no 579)
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Rebooking with e-voucher
Oct 27, 2020, 5:59 am
#676
Join Date: Aug 2014
Posts: 2,659
I rang to rebook yesterday after doing the prelim over the phone, all 5 vouchers had slightly different values than I was expecting but there or there abouts.
They couldn't price the itinerary so had to send it to pricing, I can the flights in MMB but haven't heard back yet, question is does it price on yesterday when it was submitted or current pricing whenever they get round to pricing it?
It's going to need a tweak anyway as they have me leaving one stop over before I arrive!!
Answered my own question....availability is held on the day it's sent to pricing so the cost is based on that date, not the day pricing eventually get to it.
They couldn't price the itinerary so had to send it to pricing, I can the flights in MMB but haven't heard back yet, question is does it price on yesterday when it was submitted or current pricing whenever they get round to pricing it?
It's going to need a tweak anyway as they have me leaving one stop over before I arrive!!
Answered my own question....availability is held on the day it's sent to pricing so the cost is based on that date, not the day pricing eventually get to it.
if it needs a tweak anyway you will need to call to get the correct itinerary held so that is priced rather than the one you dont want.
Oct 27, 2020, 10:13 am
#678
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,448
Actually managed to get the tweaks done via DM to the Twitter team, great service from them as usual. Changes reflected in MMB so just pending pricing now, no SLA for that apparently done in date order.........
Oct 28, 2020, 11:45 am
#679
Join Date: Feb 2014
Location: Amsterdam, The Netherlands
Posts: 568
Tried to use an eVoucher last Friday for simple itinerary but so far (6 days further), BA did not ticket my booking. I called BA twice and sent them a Twitter message. They assure it's all okay and ticketing will follow. But since our trip starts in a few days - I think it's about time for them (and me) to get ticketed.
Any ideas on how to get ticketed? For what it's worth, I'm holding silver status with BA.
Any ideas on how to get ticketed? For what it's worth, I'm holding silver status with BA.
Oct 28, 2020, 11:55 am
#680
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,945
Are you checking the app or clicking on “print e-ticket” on MMB? I only ask as it seems often the new e-ticket isn’t emailed to you but it is actually done.
Oct 28, 2020, 1:43 pm
#681
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,911
Had this exact situation today. Hadn’t received rebooking email or ticket receipt for two eVoucher bookings. Checked online on mmb and under the email ticket receipt option successfully sent myself an email confirming ticket number etc.
Oct 28, 2020, 3:09 pm
#682
Join Date: Feb 2014
Location: Amsterdam, The Netherlands
Posts: 568
Oct 29, 2020, 4:41 am
#686
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,787
Oct 29, 2020, 6:20 am
#687
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,555
Mega-voucher is indeed the terminology used. And separately FTV issue is often complicated by no-show flags. With so many bookings, millions of cancellations and resultant transactions queued up, and some of BA's contact centres closed, the whole ticketing database - usually carefully curated - turned into an unholy mess. There are mechanisms in place to clear the no-shows. The FTV number is the ticket number(s) of the booking that created the FTV, which is on the e-ticket email sent to you at the time of purchase.
Oct 29, 2020, 8:41 am
#688
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,448
I've just been told I cannot combine vouchers in different currencies on the same booking, another complication (which also seems slightly ridiculous). Was trying to use one in Euro and one in GBP on the same booking.
Oct 30, 2020, 12:37 pm
#689
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
I *promise* I have tried the search function, but i'm drowning in vouchers as my organisational skills are awful. Is there a to see the value of e-vouchers / FTVs without calling up? I thought i'd seen a passing comment regarding being able to see the value on Qantas's website, but can't find the reference to this?
Oct 30, 2020, 1:11 pm
#690
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,945
I *promise* I have tried the search function, but i'm drowning in vouchers as my organisational skills are awful. Is there a to see the value of e-vouchers / FTVs without calling up? I thought i'd seen a passing comment regarding being able to see the value on Qantas's website, but can't find the reference to this?
if it’s an offline FTV which you need to call to use it won’t show any value, just the voucher code. There isn’t anyway to check the value online, basically you have to find your original e-ticket in your emails and see what you paid, and add in any additional things like POUGs etc.