Mar 19, 2020, 2:45 pm
Last edit by: Prospero
Latest official update, posted by BA refund helper on 16 August (post no 579)
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Rebooking with e-voucher
Mar 16, 2020, 12:54 pm
#31
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Mar 17, 2020, 2:51 pm
#32
Join Date: Mar 2020
Posts: 1
I have a direct open jaw to the U.S and back booked late April till early May.. Obviously that wont be happening now. Direct flights naturally get significantly more expensive the closer to summer it gets. But AA with a stop off tickets are only slightly higher than what I originally paid.
Can I use the voucher to purchase AA flights through the BA site?
Can I use the voucher to purchase AA flights through the BA site?
Mar 17, 2020, 3:49 pm
#33
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Mar 19, 2020, 5:14 am
#34
Join Date: May 2004
Posts: 211
Cancellation voucher use
Slightly complicated, so please bear with me.
I currently have a flight booked with BA to Morocco for May,which given the current situation is unlikely to happen.
If I cancel now, I can get a full refund for my hotel booking and as I understand it ,BA will give me a voucher for future use.
(If I wait until BA notify me the flight is cancelled, the hotel refund is substantially reduced)
Later this year I had planned to book a flight to the USA using Avios and paying the taxes cash.
The flights would be to DFW and using AA but booked through BA(in order to use the Avios)
My question is : Can I use the voucher against the taxes ??
Blue no status travelling in Y
Hope the above is clear,Thank you for any assistance you are able to give
I currently have a flight booked with BA to Morocco for May,which given the current situation is unlikely to happen.
If I cancel now, I can get a full refund for my hotel booking and as I understand it ,BA will give me a voucher for future use.
(If I wait until BA notify me the flight is cancelled, the hotel refund is substantially reduced)
Later this year I had planned to book a flight to the USA using Avios and paying the taxes cash.
The flights would be to DFW and using AA but booked through BA(in order to use the Avios)
My question is : Can I use the voucher against the taxes ??
Blue no status travelling in Y
Hope the above is clear,Thank you for any assistance you are able to give
Mar 25, 2020, 7:51 am
#36
Join Date: Jan 2007
Posts: 4,706
Mar 25, 2020, 10:20 am
#38
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Mar 25, 2020, 10:22 am
#39
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Maybe, it depends on the details. Certainly Joint Business routes and codeshares are fine, BA also sell some AA inventory, not via the web, but via the Contact Centres. So depending on what you are trying to do, it may be allowed. Or it may not. BA seems not to sell the very cheapest AA tickets for example.
Mar 25, 2020, 10:33 am
#40
Join Date: Oct 2013
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Mar 26, 2020, 12:45 pm
#41
Join Date: May 2008
Location: Berkshire
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Hi. I cancelled two flights last week and was told I’d receive vouchers. The flights vanished from BAEC but I don’t know what’s supposed to happen next? They were revenue flights and part paid with Avios.
Trying to avoid calling up to ask!
Trying to avoid calling up to ask!
Mar 27, 2020, 3:29 am
#42
Join Date: Feb 2003
Programs: Sir CT-UK - Streaker pour les autres.
Posts: 5,899
I am trying to use a voucher but can't get it to work. The code sent in an email was my original ticket number so 125-21xxxxxxxx
When I go to the use a Promo Code or Evoucher it asked me to enter a number starting 125-82 and then 8 digits after. so my 21xxx or even removing the 125-21 doesn't work
Am I doing something wrong? I have 2 codes which I can't use.
When I go to the use a Promo Code or Evoucher it asked me to enter a number starting 125-82 and then 8 digits after. so my 21xxx or even removing the 125-21 doesn't work
Am I doing something wrong? I have 2 codes which I can't use.
Mar 27, 2020, 3:32 am
#43
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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I am trying to use a voucher but can't get it to work. The code sent in an email was my original ticket number so 125-21xxxxxxxx
When I go to the use a Promo Code or Evoucher it asked me to enter a number starting 125-82 and then 8 digits after. so my 21xxx or even removing the 125-21 doesn't work
Am I doing something wrong? I have 2 codes which I can't use.
When I go to the use a Promo Code or Evoucher it asked me to enter a number starting 125-82 and then 8 digits after. so my 21xxx or even removing the 125-21 doesn't work
Am I doing something wrong? I have 2 codes which I can't use.
Mar 27, 2020, 3:34 am
#44
Join Date: Feb 2003
Programs: Sir CT-UK - Streaker pour les autres.
Posts: 5,899
Mar 27, 2020, 3:49 am
#45
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
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Posts: 42,881