Covid-19 flight cancellations | GUF renewals and extensions
Mar 13, 2020, 12:48 pm
#1
Original Poster
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 50,000 TPs until BA GGLfL
Posts: 2,774
Covid-19 flight cancellations | GUF renewals and extensions
I posted in the main covid-19 thread but I figure it's actually better to ask this niche question separately. I booked a flight with GUFs which is going to be cancelled due to government restrictions that bar BA flying the route on the scheduled date. The GUFs I used expired between the ticketing date and now. Am I out of luck and I lose them or will BA grant them an extension in the circumstances?
Mar 13, 2020, 1:06 pm
#2
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,813
Here is one report:
https://www.flyertalk.com/forum/32175599-post130.html
https://www.flyertalk.com/forum/32175599-post130.html
Mar 13, 2020, 1:50 pm
#3
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
I posted in the main covid-19 thread but I figure it's actually better to ask this niche question separately. I booked a flight with GUFs which is going to be cancelled due to government restrictions that bar BA flying the route on the scheduled date. The GUFs I used expired between the ticketing date and now. Am I out of luck and I lose them or will BA grant them an extension in the circumstances?
Mar 13, 2020, 2:22 pm
#4
Original Poster
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 50,000 TPs until BA GGLfL
Posts: 2,774
Mar 14, 2020, 2:25 am
#5
Join Date: Nov 2004
Programs: BA Gold, Marriott Titanium
Posts: 574
Yesterday I was allowed to change an Amex241/GUF2 booking (both now expired) to new dates 7 months ahead.
I had to pay the £35 change fee per passenger and had to pick flights with award availabilty, resulting in a minor gateway change. Small increase in taxes but an Avios refund to account for peak/non-peak dates. Effectively a cancellation and rebook but maintaining validity of both expired vouchers.
Very well handled by the Gold line, who picked up after about 15mins.
Good result, all things considered.
I had to pay the £35 change fee per passenger and had to pick flights with award availabilty, resulting in a minor gateway change. Small increase in taxes but an Avios refund to account for peak/non-peak dates. Effectively a cancellation and rebook but maintaining validity of both expired vouchers.
Very well handled by the Gold line, who picked up after about 15mins.
Good result, all things considered.
Mar 14, 2020, 2:43 am
#6
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
COVID-19 and extension of GUF expiry
I have some GUFs that are expiring soon, but at this stage with multiple countries popping up with travel and quarantine restrictions, I'm not confident to book any flights until the situation somewhat settles. Does BA have a policy of extending GUF expiry dates under current climate, so members have more time to decide which flights to use them?
Mar 14, 2020, 3:07 am
#7
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,910
Hi,
From here;
https://www.flyertalk.com/forum/brit...ired-gufs.html
I think you can get a six month extension.
Regards
TBS
From here;
https://www.flyertalk.com/forum/brit...ired-gufs.html
I think you can get a six month extension.
Regards
TBS
Mar 15, 2020, 10:43 am
#10
Join Date: Nov 2008
Location: Cambridge, UK
Programs: Mucci, BA GGL/CCR
Posts: 761
A 6 month extension is possible for GGL in normal times so it isn't entirely impossible. I would ask but leave it until nearer the expiry date in the hopes that things had settled down a bit by then.
Mar 15, 2020, 11:15 am
#11
Join Date: Jan 2003
Location: London, UK
Posts: 5,655
I've tweeted them, and they've said there is a policy and to contact the Exec Club. I'm not going to call as there are far more pressing problems for a lot of people instead of this, just a shame they can't/won't publicly communicate what the policy is.
Mar 16, 2020, 2:06 am
#12
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
Mar 25, 2020, 4:37 am
#13
Join Date: Apr 2017
Posts: 516
I've just logged into my account to try and deal with a cancelled Moscow flight and noticed that my Amex companion vouhcer has extended by 6 months automatically, it has gone from August expiry to February 2021 - potentially very useful!
Mar 25, 2020, 4:51 am
#14
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,953
I posted in the main covid-19 thread but I figure it's actually better to ask this niche question separately. I booked a flight with GUFs which is going to be cancelled due to government restrictions that bar BA flying the route on the scheduled date. The GUFs I used expired between the ticketing date and now. Am I out of luck and I lose them or will BA grant them an extension in the circumstances?