BA Covid-19 news, views, speculations, general questions, rants & more
#61
#62
Join Date: May 2014
Posts: 6,646
I have to thank the BA call centre guys and gals. I called yesterday and today for cancelling two Avios flights, modifying one trip to India and then modifying it again because I can't seemingly read a calendar. I got through to the operators fairly quickly (using non-UK numbers must've helped) and the operators were great, polite, chirpy and all in all they treated me very well. Their management mightn't value them, I certainly do. Thanks a lot all of you in Manchester, Newcastle, Bremen, India and elsewhere.
#63
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,641
GUFs, or Amex 2-4-1 vouchers, or both?
#64
Join Date: Jul 2015
Location: Wales
Programs: BAEC Silver
Posts: 111
RTW cancellations
I’m booked MAN DOH GYD DOH FCO etc as part of a LONE3 starting in June. Why Baku & Rome? It’s because I have tickets for Wales at EURO 2020.
Uefa meets next week and will probably postpone till summer 2021. Flights are booked with BA but these legs on QR.
Anybody care to speculate if I’ll get a voucher to cover the 10% I will lose? Will be happy to try again next year...
Presumably my insurance won’t pay up...
Uefa meets next week and will probably postpone till summer 2021. Flights are booked with BA but these legs on QR.
Anybody care to speculate if I’ll get a voucher to cover the 10% I will lose? Will be happy to try again next year...
Presumably my insurance won’t pay up...
#65
Join Date: Aug 2014
Location: London
Programs: BA GGLfL, WoH Lifetime Globalist, HH Diamond, SPG Gold
Posts: 633
I’m booked MAN DOH GYD DOH FCO etc as part of a LONE3 starting in June. Why Baku & Rome? It’s because I have tickets for Wales at EURO 2020.
Uefa meets next week and will probably postpone till summer 2021. Flights are booked with BA but these legs on QR.
Anybody care to speculate if I’ll get a voucher to cover the 10% I will lose? Will be happy to try again next year...
Presumably my insurance won’t pay up...
Uefa meets next week and will probably postpone till summer 2021. Flights are booked with BA but these legs on QR.
Anybody care to speculate if I’ll get a voucher to cover the 10% I will lose? Will be happy to try again next year...
Presumably my insurance won’t pay up...
Seriously, a lot depends on your insurance policy. As these flights were - presumably - booked well in advance of this current crisis, your insurance company may we’ll be sympathetic. Doubtful if a UEFA decision would sway the insurers to your cause, but FCO advice would. Perhaps hang-on for a while before taking any action.
Doc Copper
(A non-medic Doc)
#66
Join Date: Mar 2012
Location: London
Programs: BA Silver Seigneur des Horaires des Mucci.
Posts: 1,984
A bit like the premier league taking things into their own hands is it tome for BA to pro actively pull flights
We need to lock down like the rest of the world is finally realising
Day be day countries are banning foreign nationals
Inter European travel should be a priority to stop
We need to lock down like the rest of the world is finally realising
Day be day countries are banning foreign nationals
Inter European travel should be a priority to stop
#67
Join Date: Oct 2017
Location: Cornwall
Posts: 190
Apologies if this has been asked but I have a query specific for a 2-4-1 Avios booking - I have scanned back through the pages but am still concerned. EDIT - I posted this in the wrong thread and it has kindly been reposted here, I can see my question on the extension of the voucher has been answered, slightly - is the 6 month from expiry or from current booking?
We had a 2-4-1 voucher expiring in August 2020 so we used it for two weeks in Antigua in May this year. The hotel is a few £K (booked direct) and we have another 2 weeks before we need to pay the balance - only paid £300 so far. I know I can change the 2-4-1 but am reluctant to as it will likely expire before availability returns. Has anyone reported being in a similar situation and have found a way to extend the life of the voucher in this climate? Should I just hang on - closer to the final payment date and then make a decision? What would you do? :-)
We had a 2-4-1 voucher expiring in August 2020 so we used it for two weeks in Antigua in May this year. The hotel is a few £K (booked direct) and we have another 2 weeks before we need to pay the balance - only paid £300 so far. I know I can change the 2-4-1 but am reluctant to as it will likely expire before availability returns. Has anyone reported being in a similar situation and have found a way to extend the life of the voucher in this climate? Should I just hang on - closer to the final payment date and then make a decision? What would you do? :-)
Last edited by marshy11; Mar 14, 20 at 2:53 am
#69
Join Date: Dec 2012
Posts: 1,817
Looks like air travel could well be over for now
First time I have seen this, albeit only really affecting those off on their holidays right now, but should the situation spread to other ATC units then we really are up the creek without a paddle.
GCXO (Tenerife North), GCLP (Gran Canaria), GCTS (Tenerife South)
High delays for arrival traffic due to COVID-19 reduced staffing throughout the day.
NM are advised any capacity increase is not possible due to the current situation.
NM are advised any capacity increase is not possible due to the current situation.
#70
Join Date: Mar 2010
Location: UK
Programs: Virgin Flying Club Red, Emirates Skywards Blue, BA Executive Club Blue, Amex BA
Posts: 2,145

So I've earned a voucher this year. I already made a booking last year using money+Avios for May. I wondered if I can take advantage of BA's new flexible policy, can I cancel and get a voucher and Avios back? Then use them to re-book my flight with the companion voucher?
#71
Join Date: Mar 2015
Programs: BA GGL
Posts: 2,400
BA has now implemented a policy allowing cancellations up to 31st May. I am supposed to be travelling before that time to a race that's now likely to be cancelled. Therefore not a huge reason to go.
It's ARN-LHR-(eco)-EWR-(Club), involving an upgrade from WTP. If I was to receive a voucher, would it be for the value of the original booking plus the upgrade? And would I get the Avios back? It's rather complicated, too, as it was made in Krona but I'd rather have value in GBP.
Therefore thinking of just requesting the trip is moved 12 months. Can BA do this - I'm not so sure, given the 355 day fare loading?
Would there be any possibility of shifting the destination within same 'zone' instead, i.e. BOS/PHL rather than EWR?
I can phone, but avoiding doing so right now as it's not urgent. Just wondering if anyone has any similar experience thus far?
It's ARN-LHR-(eco)-EWR-(Club), involving an upgrade from WTP. If I was to receive a voucher, would it be for the value of the original booking plus the upgrade? And would I get the Avios back? It's rather complicated, too, as it was made in Krona but I'd rather have value in GBP.
Therefore thinking of just requesting the trip is moved 12 months. Can BA do this - I'm not so sure, given the 355 day fare loading?
Would there be any possibility of shifting the destination within same 'zone' instead, i.e. BOS/PHL rather than EWR?
I can phone, but avoiding doing so right now as it's not urgent. Just wondering if anyone has any similar experience thus far?
#73
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 21,720
*** Please only call BA if your flight is within the next 72 hours ***
Latest advice posted by British Airways on its Twitter feed
Last edited by LTN Phobia; Mar 14, 20 at 9:49 am
#74
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K; BA Silver; AA G
Posts: 14,859
#75
Join Date: Oct 2005
Programs: BA Silver
Posts: 1,192