BA City Premium Team
Mar 10, 2020, 12:03 pm
#1
Original Poster
Join Date: Aug 2013
Programs: BAEC GGL, KLM Flying Blue Gold, IHG Platinum, HIlton Diamond, Shangri-La Diamond, Marriot Gold
Posts: 24
BA City Premium Team
Just received an email from the new BA City Premium Team regarding a flight tomorrow from LCY and offering assitance to improve the experience. Given how easy security is at LCY im curious to see what the service offers.
Is this a completely new service or have I just been missing out ? I have had the BA Special Services Jaguar at LHR but dont see them using one on the tarmac at LCY
Is this a completely new service or have I just been missing out ? I have had the BA Special Services Jaguar at LHR but dont see them using one on the tarmac at LCY
Mar 10, 2020, 4:22 pm
#2
Join Date: Feb 2012
Location: London, UK
Programs: BA Executive Club Blue
Posts: 967
This is a new service, introduced 3rd March. They will meet selected departing customers at the terminal and ensure they have a smooth check in and departure, and also make sure proactive solutions are offered during disruption. Eventually they will also be able to assist arriving customers,
Mar 10, 2020, 4:28 pm
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,791
I gather something similar will happen at LGW too, though they used to have a Special Service team a few years back.
Mar 10, 2020, 4:33 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,194
How is the 'City Premium Team' different from the existing 'City Business Team' who have been knocking around for a long time?
I'm on BA 1 in May so will be interested in what they do actually offer.
Will they for example escort me from my flight from DUB and take me straight into Departures avoiding security?
I'm on BA 1 in May so will be interested in what they do actually offer.
Will they for example escort me from my flight from DUB and take me straight into Departures avoiding security?
Last edited by UKtravelbear; Mar 10, 2020 at 4:42 pm
Mar 10, 2020, 4:54 pm
#6
Join Date: Mar 2010
Location: JER
Programs: BAEC
Posts: 816
Is the general view that security at LCY is good? I’ve always (admittedly on a fairly limited sample size) found it slow - on one occasion to the extent of it being temporarily closed while they tried to work through a backlog.
Mar 10, 2020, 10:32 pm
#7
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,087
Like much about LCY it used to be excellent - friendly and helpful. In recent years it's become a similar experience to Heathrow, slow and surly. They are famous for taking trays off belts and leaving them at the 'reassembly' tables unattended whilst you are coming through the scanner. Don't expect much and you won't be disappointed.
Mar 11, 2020, 3:11 am
#8
Join Date: Oct 2017
Programs: Honors Diamond
Posts: 1,639
In my experience it is generally rapid enough (especially when compared with non-fast track elsewhere). Even when the queue is back to the end of the tensa barriers you should be through in less than ten minutes.
A lot depends on the time of day too. I went through late afternoon last week and no queue at all.
A lot depends on the time of day too. I went through late afternoon last week and no queue at all.
Mar 11, 2020, 3:32 am
#9
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,207
Security at LCY is, as noted, above pretty hit and miss but in my (pretty extensive) experience they do generally seem to have their machines turned up to max sensitivity, so there are often a lot of people / hand luggage that get extra attention. That can slow things down considerably and make the place appear rather chaotic on a bad day.
Mar 11, 2020, 4:14 am
#10
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,433
Agree / it can be pretty fast but there are a lot of secondaries and also some fairly attitudinal staff. LGW have much to teach other UK airports about how to deliver security efficiently and politely.
Mar 11, 2020, 9:31 am
#11
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,291
I agree on many secondaries, but not on the attitude. I've not had issues there, except on a second lighter that had slipped my mind and was taken away (and that was my fault). It was done professionally and without any condescending words.
But perhaps I'm biased regarding attitude since my new benchmark is MAN, and they beat most of my TSA encounters...
But perhaps I'm biased regarding attitude since my new benchmark is MAN, and they beat most of my TSA encounters...
Mar 11, 2020, 9:40 am
#12
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,376
How is the 'City Premium Team' different from the existing 'City Business Team' who have been knocking around for a long time?
I'm on BA 1 in May so will be interested in what they do actually offer.
Will they for example escort me from my flight from DUB and take me straight into Departures avoiding security?
I'm on BA 1 in May so will be interested in what they do actually offer.
Will they for example escort me from my flight from DUB and take me straight into Departures avoiding security?
Mar 11, 2020, 10:31 am
#13
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,194
Oh Dear!
There is a thread on the cancalation here
BA001/BA002 Club World London City cancelled 25MAR-26JUL 2020
There is a thread on the cancalation here
BA001/BA002 Club World London City cancelled 25MAR-26JUL 2020