Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

Missed my flight as I was stuck in security (AMS)

Missed my flight as I was stuck in security (AMS)

Old Mar 5, 20, 3:53 am
  #1  
Original Poster
 
Join Date: Aug 2015
Location: London
Programs: Hilton Honors Diamond, BA Silver
Posts: 240
Missed my flight as I was stuck in security (AMS)

I致e just missed my flight BA431 to LHR from AMS having being stuck at security. I知 booked on a 001 ticket (American Airlines) but BA is refusing to book me to my final destination which is JFK but I知 routed via MIA and DCA (AMS-LHR-MIA-DCA-JFK)

I知 on the phone trying to contact American Airlines now, but do I have any other options right now?
CarefreeBA is offline  
Old Mar 5, 20, 3:58 am
  #2  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 48,992
Accept whatever is being offered, the routing concerned is a bit odd given that it's unlikely all flights are full, but better than nothing. By all means keep calling AA, they are usually as good as it gets in terms of sorting out irrops by telephone.

Then when you get to T5, go down to the bus area for transfers to T3 and speak to the AA staff there to see if they can help further. Then since your flight to MIA is also from T3 when you get to T3 you have a further opportunity to see what will work.
EuropeanPete, YacozA and anniegray like this.
corporate-wage-slave is offline  
Old Mar 5, 20, 3:58 am
  #3  
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Posts: 16,071
Just keep trying to contact AA and hope they will do something. Your complete BA itinerary will have been cancelled as you'd have been a no-show at AMS.
DYKWIA is online now  
Old Mar 5, 20, 4:06 am
  #4  
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Posts: 16,071
Originally Posted by corporate-wage-slave View Post
Accept whatever is being offered, the routing concerned is a bit odd given that it's unlikely all flights are full, but better than nothing.
Maybe I'm misreading it, I thought the *original* itinerary was AMS-LHR-MIA-DCA-JFK? He's missed the AMS-LHR, and BA are saying tough luck.
DYKWIA is online now  
Old Mar 5, 20, 4:09 am
  #5  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, SW Florida, and Toronto
Programs: UA 1K, Hilton Diamond, Discovery Black, and assorted others
Posts: 29,586
I know it’s not really helpful, but just take whatever is being offered. This is not the airline’s fault, so be grateful if AA can arrange for a direct flight to NYC either from AMS or LHR.
LondonElite is offline  
Old Mar 5, 20, 4:45 am
  #6  
Original Poster
 
Join Date: Aug 2015
Location: London
Programs: Hilton Honors Diamond, BA Silver
Posts: 240
Originally Posted by DYKWIA View Post
Maybe I'm misreading it, I thought the *original* itinerary was AMS-LHR-MIA-DCA-JFK? He's missed the AMS-LHR, and BA are saying tough luck.
This is correct, I missed my AMS-LHR flight.
CarefreeBA is offline  
Old Mar 5, 20, 4:51 am
  #7  
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Posts: 16,071
Originally Posted by CarefreeBA View Post
This is correct, I missed my AMS-LHR flight.
Any luck with AA?
DYKWIA is online now  
Old Mar 5, 20, 5:02 am
  #8  
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
 
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GfL+CCR, Aclub Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 25,840
Originally Posted by CarefreeBA View Post
I知 on the phone trying to contact American Airlines now, but do I have any other options right now?
I think that this is implicitly clear enough from all the posts above but to say it explicitly, in all likelihood, you don't have much of a leg to stand on. Ultimately, the airline is clear that the gate closes 20 minutes before departure and it is for you to arrange enough time to be there. Check in at Amsterdam closes 60 so I think that the exception is if you arrived more than 1 hour early and still did not make it in which case you might get more sympathy

When exactly did you contact AA? Typically, if before the flight departure they should be able to at least not cancel the ticket and allow you to change it at your normal change conditions but more than that is really asking for good will.
anniegray likes this.
orbitmic is offline  
Old Mar 5, 20, 5:14 am
  #9  
Original Poster
 
Join Date: Aug 2015
Location: London
Programs: Hilton Honors Diamond, BA Silver
Posts: 240
Originally Posted by DYKWIA View Post
Any luck with AA?
No luck with AA, both at Schiphol and on the phone. I will try BA one last time before giving up I think, no one seems to be budging.
CarefreeBA is offline  
Old Mar 5, 20, 5:14 am
  #10  
 
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, TK Silver, IHG Platinum, MR Gold, HH Gold, A-Club Silver, Hertz PC
Posts: 764
IMHO, if the OP showed up on time at check-in (so 60 min before departure), then he should not be held responsible for delays at security. BA or AA should provide an alternative. Problem is that I think BA subcontracts the ground handling in AMS, and since there is zero customer service culture in the Netherlands he might have faced an agent who literally did not [care] about his/her story... I think AA should be able to assist him over the phone or at LHR T3, I think AA staff are working there. How much in advance did you show up at the airport ?

Last edited by NWIFlyer; Mar 5, 20 at 5:48 am Reason: Remove disguised expletive - rule 16
palmanfr is offline  
Old Mar 5, 20, 5:17 am
  #11  
Suspended
 
Join Date: Dec 2019
Posts: 629
Originally Posted by palmanfr View Post
IMHO, if the OP showed up on time at check-in (so 60 min before departure), then he should not be held responsible for delays at security. BA or AA should provide an alternative. Problem is that I think BA subcontracts the ground handling in AMS, and since there is zero customer service culture in the Netherlands he might have faced an agent who literally did not [care] about his/her story... I think AA should be able to assist him over the phone or at LHR T3, I think AA staff are working there. How much in advance did you show up at the airport ?
passengers responsibility to arrive in enough time to clear security and be at gate before boarding closes

Last edited by NWIFlyer; Mar 5, 20 at 5:48 am Reason: Amend quote per rule 16
Hawk777 is offline  
Old Mar 5, 20, 5:18 am
  #12  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, SW Florida, and Toronto
Programs: UA 1K, Hilton Diamond, Discovery Black, and assorted others
Posts: 29,586
Originally Posted by CarefreeBA View Post
No luck with AA, both at Schiphol and on the phone. I will try BA one last time before giving up I think, no one seems to be budging.
If AA isn't willing to budge on a 001 ticket (ie invoking their flat tire 'rule'/policy), then I don't think you're going to have any luck with BA. Have you tried calling AA in the US? Do you have status? Maybe mention flat tire? Good luck but I don't see a happy outcome here, other than perhaps asking AA what residual value the ticket has and applying it to another routing to JFK.
LondonElite is offline  
Old Mar 5, 20, 5:18 am
  #13  
 
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/CCR, HH Diamond, BW Diamond, Blue Peter Badge Holder
Posts: 3,544
Originally Posted by palmanfr View Post
IMHO, if the OP showed up on time at check-in (so 60 min before departure), then he should not be held responsible for delays at security. BA or AA should provide an alternative. Problem is that I think BA subcontracts the ground handling in AMS, and since there is zero customer service culture in the Netherlands he might have faced an agent who literally did not [care] about his/her story... I think AA should be able to assist him over the phone or at LHR T3, I think AA staff are working there. How much in advance did you show up at the airport ?
sadly 6d in BA’s condition of carriage disagree with you, anything subsequent is at the discretion and a good will gesture of the airline.

OP of course hasn’t said what time they arrived at the airport, AMS doesn’t have conformance like LHR for example.

Last edited by NWIFlyer; Mar 5, 20 at 5:49 am Reason: Amend quote per rule 16
navylad is offline  
Old Mar 5, 20, 5:19 am
  #14  
 
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, TK Silver, IHG Platinum, MR Gold, HH Gold, A-Club Silver, Hertz PC
Posts: 764
Originally Posted by CarefreeBA View Post
No luck with AA, both at Schiphol and on the phone. I will try BA one last time before giving up I think, no one seems to be budging.
here's today's availability LHR-JFK. One flight has been cancelled.

palmanfr is offline  
Old Mar 5, 20, 5:58 am
  #15  
 
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,121
I find AMS a bit of a pain these days although I imagine the OP would have had Fast Track and in any event my last few security experiences at Schiphol have been ok, especially now that they don't require liquids out of the bag. Maybe the OP got caught waiting on a very lengthy secondary (I often get stopped if I have loose coins in my bag- seems to be a particular thing at Schiphol) or a long queue at immigration. In the circumstances, I would accept the re-routing and not expect much more.
palmanfr likes this.
South London Bon Viveur is offline  

Thread Tools
Search this Thread
Search Engine: