BA to stop BAEC Welcome packs
Mar 7, 2020, 6:25 am
#76
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
Some organisations, especially in cultures which place a strong emphasis on physical documentation and processes, require an actual card. Until BA can guarantee (with suitable penalties for them if the guarantee fails) that all the privileges of BAEC status will be granted without a physical card, they should not cease to issue a card.
Mar 7, 2020, 6:32 am
#77
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
Mar 7, 2020, 7:48 am
#78
FlyerTalk Evangelist
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Bronze)
Posts: 15,110
Please forgive me, but I do have to point out that there are thousands of people (including us!) whose existence isn’nt based on Smartphones. Call me dinosaur Jersiensis if you will, but until smartphones become mandatory by Law, and are issued at birth, there is NO WAY I am spending c.Ł30/month for something I do not need in my daily life. 👎
Mar 7, 2020, 10:10 am
#79
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
The staff member did not do this and the OH did not think to suggest it.
The OH made brief use of the GF as there was limited time before the flight.
A subsequent call to Customer Relations (CR) brought a huge apology, some service recovery. The CR person wondered why the staff member had not called the GGL line. I do not know why she did not seek a supervisor etc.
The OH has now taken a photo of the card.
The OH made brief use of the GF as there was limited time before the flight.
A subsequent call to Customer Relations (CR) brought a huge apology, some service recovery. The CR person wondered why the staff member had not called the GGL line. I do not know why she did not seek a supervisor etc.
The OH has now taken a photo of the card.
Mar 7, 2020, 11:07 am
#80
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
The staff member did not do this and the OH did not think to suggest it.
The OH made brief use of the GF as there was limited time before the flight.
A subsequent call to Customer Relations (CR) brought a huge apology, some service recovery. The CR person wondered why the staff member had not called the GGL line. I do not know why she did not seek a supervisor etc.
The OH has now taken a photo of the card.
The OH made brief use of the GF as there was limited time before the flight.
A subsequent call to Customer Relations (CR) brought a huge apology, some service recovery. The CR person wondered why the staff member had not called the GGL line. I do not know why she did not seek a supervisor etc.
The OH has now taken a photo of the card.
Seams my question has been answered in another thread, they aren’t ending them but making them on request.
this seams a good balance to me, don’t waste plastic and expense on something really not needed by the majority of passengers except perhaps for their DYKWIA moments.
Perhaps we will need a new thread ‘Locations where a physical card is advisable’.
Mar 7, 2020, 4:05 pm
#81
Join Date: Oct 2019
Location: LHR ish
Programs: BAGA Gymnastics 4.
Posts: 48
Happened to me on both UA and BA
We're not ones to get dressed up for flying, and we've been all-but-told we're in the wrong queue on more than one occasion in the past, with what looks for all the world like a look of "... are you doing here, peasants?". It's a tiny moment of joy for those of us who don't turn left all the time to pull out the J ticket / BP / whatever.
Mar 8, 2020, 7:41 am
#82
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,137
Mar 11, 2020, 2:51 am
#84
Join Date: Jan 2005
Location: Tampere
Programs: BA EC Gold, Hilton Diamond
Posts: 3,233
Mar 14, 2020, 10:25 am
#85
Join Date: Jul 2019
Programs: BAEC Bronze, Mucci recipient
Posts: 1,782
I wonder when the new policy of not sending the renewal packs actually went into effect? I renewed my Gold membership on 9 February. I received the welcome email on the 17th; unlike sxc's Silver welcome, mine did not say anything about having to request a physical card. Looking at Manage My Account > Executive Club items, I find '15 Feb 2020 Renewal Pack for Exec Gold Pending' and '16 Feb 2020 Renewal Pack for Exec Gold Fulfilled'. Does this mean that they've actually posted it and it's just bogged down somewhere on the dog sled? If not, I'm going to request one because I have been asked to show the card by both AA and CX.
Mar 14, 2020, 3:54 pm
#87
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
Mar 19, 2020, 8:02 am
#88
Join Date: Jan 2005
Location: Tampere
Programs: BA EC Gold, Hilton Diamond
Posts: 3,233
I also wonder when this policy kicked in. My Tier Point year ended 8 February 2020. In today's post I received my renewal envelope from BAEC with a letter dated February 2020 confirming that I have renewed Silver status and enclosed in the envelope is a card showing validity until 03/21. Unlike last year however there were no luggage tags. That is fine with me.
Apr 13, 2020, 2:54 am
#89
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,207
Just to update this. My welcome pack arrived in the post a couple of weeks ago
Apr 13, 2020, 2:58 am
#90
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
07 Jan 2020 - Upgrade to Exec Gold - Dispatched
06 Jan 2020 - Upgrade to Exec Gold - Fulfilled
05 Jan 2020 - Upgrade to Exec Gold - Pending
The TPs posted on 4th Jan and the pack arrived about a week later.
