Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Jul 20, 2022, 4:28 pm
#1291
Join Date: Aug 2014
Posts: 2,659
Pre-8th June, I booked a return flight on one booking: LGW-CAG and OLB-LHR returning 14th August 2022. I used two FTVs from a previously cancelled trip to part-pay, with the remaining balance paid in cash. I have had to cancel the Sardinia trip due to a family emergency and applied for a FTV for the whole trip.
The FTV for the cash balance paid has already arrived by email. What I am unsure about is what will happen to the original x2 FTVs that I used to part-pay. Will the original voucher numbers be valid, should I expect to receive two new voucher numbers or are the original x2 FTVs now gone?
Any advice much appreciated!
The FTV for the cash balance paid has already arrived by email. What I am unsure about is what will happen to the original x2 FTVs that I used to part-pay. Will the original voucher numbers be valid, should I expect to receive two new voucher numbers or are the original x2 FTVs now gone?
Any advice much appreciated!
The original FTVs are gone and the new FTV should be the combined value of the original FTVs plus the cash balance you paid.
Jul 21, 2022, 1:23 am
#1292
Join Date: Dec 2015
Location: London, UK
Posts: 26
Jul 21, 2022, 1:54 am
#1294
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,953
Just call up BA on the usual number if it doesn't arrive soon.
Jul 21, 2022, 2:47 am
#1295
Join Date: Jul 2012
Location: London
Posts: 489
Of course, the simplest method is the best - I forgot I could go back into the booking. Looks like all was requested in time, so must just be the voucher monkey taking a day off.
Jul 22, 2022, 2:36 pm
#1296
Join Date: Mar 2015
Programs: BA Gold, Hilton Diamond
Posts: 688
I'm trying to get my head around the book with confidence policy. I have an ex-EU BA Holidays booking made on 30 April 2022 for travel next week - what will be my available options if I cannot travel? eVoucher for full value?
Jul 22, 2022, 2:39 pm
#1297
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,953
yes. either change without a change fee and pay any fare difference, or get a FTV.
Jul 22, 2022, 2:50 pm
#1299
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,953
Jul 22, 2022, 2:58 pm
#1300
Join Date: Mar 2015
Programs: BA Gold, Hilton Diamond
Posts: 688
Also, one member of our party has a cash flight only ex-EU booking (also to travel next week) booked on 14 June. What are the options for that?
Jul 22, 2022, 2:59 pm
#1301
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,657
Jul 22, 2022, 3:17 pm
#1302
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,953
Aug 1, 2022, 2:49 am
#1304
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
Just to be 100% clear: if I book a revenue ticket today for travel later this week and an Avios seat comes up pre-departure, I can cancel the revenue ticket for an FTV?
Aug 1, 2022, 3:02 am
#1305
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
No. The FTV was part of the BWC policy which has ended. All new bookings are subject to normal T&Cs.