corporate-wage-slave

Yes it is possible to do this, and often you can request it online. Other times you need to call up after flying the outbound. It is calculated on the same basis as an involuntary cancellation, rather than as a voluntary cancellation. It's rarely exactly half of what you paid, since fare constructions tend to be unbalanced. Depending on route and cabin you may get back 30% to 60% of the paid fare, but it is entirely down to the specific details of the booking. It will be issued as an FTV initially, it may get converted to an eVoucher later.

RYX

Thanks c-w-s, that's really helpful!

Yanshuf

Following on from the above, can anyone direct be to the refund terms and conditions or refund policy?

We have this cash booking (single ticket number and single PNR) on Biz class booked directly on the BA website:
LHR - ARN
OSL - LHR

We flew the outbound but BA cancelled the return (we received an email from BA using the word "cancellation"). They have rebooked us on an earlier OSL - LHR flight, which we cannot use due to a severe timing conflict. So our preferred outcome is a refund of the return flight.

Is there any way that we can work out for ourselves the cost of this refund?

I assume that the value given back to us either as a cash refund or voucher will be the same.

Thanks in advance.

zen100

They sneaked that one in. Even 3 weeks is a long time with how fast things can change Covid. Omicron hit just as people had paid deposits for December getaways

One more reason to not use BA Holidays - the main reason being that it's near impossible to get through to them on the phone.

notakeenflyer

Does anyone know if a FTV from an Avios booking with UK Amex 2-4-1 voucher can be used to make a new redemption booking in conjunction with an additional 2-4-1 voucher?
My reasoning is I have 2 companion vouchers, expiring February and October 2022, and want to use the BWC policy to extend one, and hopefully use both for a summer redemption flight for 4 pax to BOS, without tying up masses of Avios, vouchers and cash until ready to book. My reasons for delaying booking are (obvious) uncertainty around virus and travel status later in 2022, and the 4th pax is 18yo son's girlfriend and if he's anything like I was at age 18, that may not be the same person in 6 months time and I can't change a pax name in a FTV.
My initial thinking was book a cheap RFS for wife and I, using Feb voucher and then cancel for FTV. Review situation in a few months and call up to rebook for 4 with FTV + October voucher + more Avios + more cash.
If not, I guess 4 x RFS flights using both vouchers gives me some flexibility unless love's young dream comes to an end in which case we have an awkward holiday or write off some avios/vouchers/cash?

MKC24

I recently flew the outbound ORD/CAI (BA) and was scheduled to fly CAI/LHR (EgyptAir), and then return home after the new year from LHR/ORD (BA) 3JAN - all BA tickets on one PNR. I decided that I didn't want to chance going to London due to the Covid situation (and elderly travelers) and would return home directly from CAI (thus had to buy new tickets on Qatar). I still am holding my BA return ticket from LHR/ORD in hoping for a cancellation but we are nearing departure of 3JAN and I need to take action. However, I am being told that there would be no voucher/credit since original ticket was issued as "non-refundable." Does this not fall into "Book with Confidence" if I cancel before departure?

KARFA

you can get a FTV for a part flown booking. It isn’t a problem and I have done it myself. Just apply for it using the normal FTV form. You will get an offline FTV and it won’t show the value, but it will be for the value of any unused flights. You would have to call to use it.

MKC24

.....

MKC24

I know that I need to cancel before flight departure, but must I request the voucher also before the actual flight departure? I booked via a travel agency and they are closed until Monday... and the flight departs on Monday at 2:45pm local LHR time (so 8:45am here in Central time).

KARFA

ah, that complicates things. with a TA booking you do have to request your FTV via your TA, you can't do it direct with BA.

lcylocal

Just want to check my understanding on this one.

I have an Avios ticket for March that I am not going to fly.

I could obviously take a FTV now.

I am thinking about changing the dates to say October. If I did that I wouldn’t be able to cancel in future for a FTV?

I will probably wait until closer to March to tidy this up and see if the BWC policy is further extended, but just checking I haven’t missed anything.

zen100

What's the value - if it's a long haul premium cabin ticket (lots of avios, ~£600 fees), I'd be inclined to pay the £35 cancellation fee - much cleaner. Wait until closer to the time in case BA cancel.

DrGee

I see the Book With Confidence policy only covers dates until August. I'm looking at plans for trips beyond that. Should I wait before handing over my money (or eVouchers) or should I have a bit of confidence either that we'll be through the worst of Covid-19 by then or that BA might extend BWC?

lcylocal

Sorry I missed out a critical piece of information, one leg has a cancellation. So the attraction of moving to the autumn is that I can have my pick of dates and flights. But can already get a full refund. It’s a short haul but at the longer end (ACE).

lcylocal

This is crystal ball territory. My personal view errs towards waiting. If I do book it will be with Avios being prepared to lose the £35 a ticket fee. If I felt compelled to buy an expensive ticket I would be looking for decent travel insurance.