Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Jan 28, 2021, 9:40 am
#676
Join Date: Feb 2018
Location: Sussex, UK
Programs: BA Silver
Posts: 489
Does this I wonder alter the view on maybe bookings? I often have flights arranged several months ahead in order to get timings/routes/pricing that work for me. With the thought it should be relatively easy to spend a voucher before April 23 do others think maybe bookings are a little more worthwhile now? Only downsides I can see are an interest free loan to BA (not loosing much interest right now) or a possible failure of the airline (which feels unlikely) but am I missing something else?
The fact it'll be good to 2023 makes me more comfortable to pull the trigger now, maybe.
Jan 28, 2021, 12:48 pm
#677
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,887
Also now confirmed, this is an email sent to travel agents today. Extensions to FTVs to April 2023 applies to all existing ones as well as any new ones issued.
Important Information – Our Book with Confidence Policy
Dear Travel Partner,
As we face these times of global uncertainty, we continue to adapt and take all the necessary actions to give customers greater confidence and flexibility when booking flights with us.
With this in mind and with immediate effect, we are amending our Book with Confidence Credit Validity and the Change Fee Waiver.
Key points to highlight:
Thank you for your ongoing support and partnership.
Regards,
British Airways
Dear Travel Partner,
As we face these times of global uncertainty, we continue to adapt and take all the necessary actions to give customers greater confidence and flexibility when booking flights with us.
With this in mind and with immediate effect, we are amending our Book with Confidence Credit Validity and the Change Fee Waiver.
Key points to highlight:
- Credit Validity Extension:
- All new and previously issued Credits have had their “use by” date extended to 30 April 2023.
- Change Fee Waiver:
- Any bookings made after 3 March 2020, will be eligible for a date change with no change fees, as long as the initial journey is completed by 30 April 2022.
Thank you for your ongoing support and partnership.
Regards,
British Airways
Jan 28, 2021, 12:54 pm
#678
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,609
https://www.britishairways.com/en-gb...ge=HOME#cancel
Im glad, I had some ropey flights post August that I wanted flexibility on, and unsure how I would use the vouchers as well.
Jan 29, 2021, 4:17 pm
#683
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,446
Has anyone been through a voucher request for a booking that was made using 2 or more original FTVs and if so, did you get a nice single evoucher or the originals plus a new FTV back?
My May TP run is coming apart at the seams (quite expected tbh). I've been offered date moves or change of the problem destination (SOF), but given the vouchers run to 23 now and perhaps some hope of a further status extension I'm inclined to leave it til nearer departure and then move it or take the voucher. (I could cancel for refund but want to make the trip at some point so voucher/date move suits, so long as I know when the next requal period.will be)
My May TP run is coming apart at the seams (quite expected tbh). I've been offered date moves or change of the problem destination (SOF), but given the vouchers run to 23 now and perhaps some hope of a further status extension I'm inclined to leave it til nearer departure and then move it or take the voucher. (I could cancel for refund but want to make the trip at some point so voucher/date move suits, so long as I know when the next requal period.will be)
Jan 29, 2021, 4:40 pm
#684
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,887
Has anyone been through a voucher request for a booking that was made using 2 or more original FTVs and if so, did you get a nice single evoucher or the originals plus a new FTV back?
My May TP run is coming apart at the seams (quite expected tbh). I've been offered date moves or change of the problem destination (SOF), but given the vouchers run to 23 now and perhaps some hope of a further status extension I'm inclined to leave it til nearer departure and then move it or take the voucher. (I could cancel for refund but want to make the trip at some point so voucher/date move suits, so long as I know when the next requal period.will be)
My May TP run is coming apart at the seams (quite expected tbh). I've been offered date moves or change of the problem destination (SOF), but given the vouchers run to 23 now and perhaps some hope of a further status extension I'm inclined to leave it til nearer departure and then move it or take the voucher. (I could cancel for refund but want to make the trip at some point so voucher/date move suits, so long as I know when the next requal period.will be)
I know everyone’s approach will be different, but for cash bookings with a cancelled flight I am only moving to later this year or getting a full refund. I don’t see any advantage to get a FTV in that situation.
Feb 1, 2021, 3:28 am
#685
Join Date: Sep 2014
Location: London
Programs: BA Gold, HHonors Gold
Posts: 230
Does the BWC policy apply if a booking is made with a TA or only when made directly with BA? I have an itinerary I'm trying to price that appears to include an AA prime flight (non BA codeshare) and wonder if this could be achieved by a TA if BA cannot ticket this sector? AA of course could, but then there would be no BWC option.
Feb 1, 2021, 3:54 am
#686
Join Date: Nov 2017
Posts: 3,059
Does the BWC policy apply if a booking is made with a TA or only when made directly with BA? I have an itinerary I'm trying to price that appears to include an AA prime flight (non BA codeshare) and wonder if this could be achieved by a TA if BA cannot ticket this sector? AA of course could, but then there would be no BWC option.
An alternative is to call BA to make the booking: assuming it’s part of the JB scope, they can book onto AA*AA on 125 ticket stock for the best of both worlds.
Feb 1, 2021, 4:04 am
#687
Join Date: Sep 2014
Location: London
Programs: BA Gold, HHonors Gold
Posts: 230
Thank you. Any advice on helping the BA call team to do the above you suggest? They would only look flight by flight for me on BA codeshares when I spoke to them this morning.
Feb 1, 2021, 10:05 am
#688
Join Date: Sep 2014
Location: London
Programs: BA Gold, HHonors Gold
Posts: 230
Yes it does, and you can see the exact wording given to agents on BATT if you’re so inclined. But best only to do it with a trustworthy agent that you know will be competent and willing to follow through if required, as you’d be relying on the agent’s rather than BA’s customer service.
An alternative is to call BA to make the booking: assuming it’s part of the JB scope, they can book onto AA*AA on 125 ticket stock for the best of both worlds.
An alternative is to call BA to make the booking: assuming it’s part of the JB scope, they can book onto AA*AA on 125 ticket stock for the best of both worlds.
Feb 2, 2021, 10:42 am
#689
Join Date: Jan 2010
Posts: 3,190
Does anyone know what happens in legislative areas (for example, California) that has laws effectively requiring that instruments of defined monetary value (e.g. credits, gift cards etc) cannot expire so that the value is lost to the consumer? (Yes, I'm paraphrasing here greatly, with non-lawyereese language!) I would think that FTVs would fall under this legislation, wouldn't they?
rb211.
rb211.
Feb 2, 2021, 10:53 am
#690
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,887
Does anyone know what happens in legislative areas (for example, California) that has laws effectively requiring that instruments of defined monetary value (e.g. credits, gift cards etc) cannot expire so that the value is lost to the consumer? (Yes, I'm paraphrasing here greatly, with non-lawyereese language!) I would think that FTVs would fall under this legislation, wouldn't they?
rb211.
rb211.