Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Oct 17, 2020, 8:50 am
#556
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,944
Oct 18, 2020, 9:13 am
#558
Join Date: Mar 2005
Location: London
Programs: BA
Posts: 2,368
I booked a nov2020 ba hols flight and hotel trip back in Jan 2020. Called yesterday on the 3 week mark as it's USA and while flight is still going I can't enter USA. I got a full refund of deposit back to amex and avios upgrade back to account without question .
good service all round
good service all round
Oct 18, 2020, 11:36 am
#559
Join Date: Jun 2020
Posts: 19
Traveling from Mia
I just had my flight canceled to Lhr from Mia. I had used points to upgrade to buisness class. They rebooked on later flight which means my connection is tight. Can I now request a change of day? Will my points upgrade transfer? Could I request to be on the earlier AA flight and keep my upgrade? I think the inflight service may be better on AA.
Oct 18, 2020, 1:13 pm
#560
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,781
I just had my flight canceled to Lhr from Mia. I had used points to upgrade to buisness class. They rebooked on later flight which means my connection is tight. Can I now request a change of day? Will my points upgrade transfer? Could I request to be on the earlier AA flight and keep my upgrade? I think the inflight service may be better on AA.
Oct 18, 2020, 1:31 pm
#561
Join Date: Jun 2020
Posts: 19
Usually on that route (if either your booking ends in MIA OR your next flight on that booking is to a Joint Business location) you can swap to AA flights as well as BA. The UuA should be preserved to keep you in Business class. Note you also have a 300 mile gateway option if your next flight is not on the booking, which I assume is why you are worred about the connection.
Oct 18, 2020, 1:38 pm
#562
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,781
In the case of Manchester or the IOM it doesn't greatly help. Manchester hasn't got any AA flights, IOM I suspect in not Joint Business, and in any case is running via a codeshare agreement from LCY rather than LHR, which I'd imagine you would want to avoid. Since it's an overnight service then I'm not sure there is a huge difference between BA and AA, assuming you wanted mainly to focus on sleeping, indeed AA's big issue on overnight services is finding ways to truncate sleeping time. So long as you have an hour at LHR then that's fine for the Manchester connection, indeed it's do-able in 30 minutes at the moment, if your service runs late - which would be unusual at the moment. If you did miss the MAN service then you could ask to fly on LCY to IOM, that would probably be granted.
Oct 19, 2020, 12:46 am
#563
Join Date: Jul 2010
Programs: BD Silver, HH Gold, BA Silver, CX Gold
Posts: 443
What’s the score with holiday bookings if the hotel booked isn’t open? It’s still 5 weeks away but had no notification from BA and hotel website says reopening in January . Also to add to slight complication is the flight doesn’t appear ‘scheduled’ for November yet - I e no aircraft type, can’t select seat map etc. It’s LGW-UVF
Oct 19, 2020, 5:23 am
#564
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,781
What’s the score with holiday bookings if the hotel booked isn’t open? It’s still 5 weeks away but had no notification from BA and hotel website says reopening in January . Also to add to slight complication is the flight doesn’t appear ‘scheduled’ for November yet - I e no aircraft type, can’t select seat map etc. It’s LGW-UVF
Oct 21, 2020, 1:47 pm
#566
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,944
Also FTV/BWC continues to apply for any new bookings made from 3rd March 2020 onwards for travel completed (both outbound and inbound) by 31st August 2021
Oct 22, 2020, 2:32 am
#567
Join Date: Aug 2015
Location: Cambridge UK
Programs: BA silver,
Posts: 254
Back in Feb 2020 I booked a day return to EDI for 16th Jan 2021 ( at the time needed the tier points). It looks like this latest change to BVC will not cover me and I shall have to rely on one of the flights being cancelled.
Oct 22, 2020, 4:08 am
#569
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,111
Call and ask if they can split the booking into two bookings and cancel one for FTV. I have managed this in the past and assume its still an option. Call times are quite short currently from my own endevours over the last few days.
Oct 22, 2020, 6:47 am
#570
Join Date: Nov 2017
Posts: 3,059
It is definitely still an option and they’re happy to do it.