Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Sep 8, 2020, 1:28 pm
#436
Join Date: Mar 2011
Location: UK
Programs: BA Gold
Posts: 534
How odd! We made a new BAH booking for next summer not so long ago with a FTV and they made the booking, didn't take any payment and then sent it to 'finance' to process, sure enough a few days later the balance reduced by the voucher value.
Sep 9, 2020, 2:41 am
#437
Join Date: May 2018
Location: London
Programs: BA Gold
Posts: 320
Called up BA holidays today to make a new booking and part pay the deposit with a £300 FTV and it’s not valid for the initial deposit. Bit of a scam! Like a free credit in Vegas which isn’t free 
So paid another £350 of my own money.... will decide later whether to add the voucher or use it for a nearer last minute trip
So paid another £350 of my own money.... will decide later whether to add the voucher or use it for a nearer last minute trip
We have received your voucher request and have cancelled your British Airways Holidays booking accordingly.
You now have £300 to use towards a future booking which includes vouchers redeemed against this booking and any residual value; please visit ba.com when you are ready to re-book and complete payment with a credit or debit card as usual. This email is your voucher, no attachments or codes are required.
If you pay a deposit on your new booking, we will reduce the balance due by the above amount. Alternatively, if your booking is paid in full, we will arrange a refund of the voucher value.
If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a further voucher.
Your voucher must be redeemed for travel up to 30 April 2022. You can find the full voucher Terms and Conditions, along with details of our Book with Confidence options here.
Please reply to this email with your new booking reference once made. Alternatively, please call our contact centre to make a booking by phone, contact details here
You now have £300 to use towards a future booking which includes vouchers redeemed against this booking and any residual value; please visit ba.com when you are ready to re-book and complete payment with a credit or debit card as usual. This email is your voucher, no attachments or codes are required.
If you pay a deposit on your new booking, we will reduce the balance due by the above amount. Alternatively, if your booking is paid in full, we will arrange a refund of the voucher value.
If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a further voucher.
Your voucher must be redeemed for travel up to 30 April 2022. You can find the full voucher Terms and Conditions, along with details of our Book with Confidence options here.
Please reply to this email with your new booking reference once made. Alternatively, please call our contact centre to make a booking by phone, contact details here
Sep 9, 2020, 4:26 am
#439
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
Sep 10, 2020, 2:26 am
#440
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
Avios catchup on FTV
We had an FTV applied to a BA holiday booking that reduced the balance to pay. The avios given from the BAH booking also reduced which seemed a bit unfair. We got the reduced avios a few days after our return as normal. The missing avios was a small amount not worth chasing up but in any event it posted this morning, 3 weeks after our return.
So if you're missing reward avios from an FTV applied to a holiday it seems they do post, but just a bit later.
So if you're missing reward avios from an FTV applied to a holiday it seems they do post, but just a bit later.
Sep 10, 2020, 8:21 am
#441
Join Date: Nov 2017
Location: Surrey
Programs: BA Gold
Posts: 107
Refund voucher with 100% Avios bonus
Hi all, apologies if this is covered already but I just want to double check how this works. If I buy a flight for £1,000 and subsequently decide to cancel the trip, I get a voucher for £2,000 worth of Avios, converted at the rate available to purchase Avios on BA's website? (presumably ignoring the current 50% bonus promotion).
And it's entirely up to me to take the Avios + 100% bonus refund instead of a cash voucher. And the voucher comes fairly quickly?
Thanks A
And it's entirely up to me to take the Avios + 100% bonus refund instead of a cash voucher. And the voucher comes fairly quickly?
Thanks A
Sep 10, 2020, 8:43 am
#442
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
Hi all, apologies if this is covered already but I just want to double check how this works. If I buy a flight for £1,000 and subsequently decide to cancel the trip, I get a voucher for £2,000 worth of Avios, converted at the rate available to purchase Avios on BA's website? (presumably ignoring the current 50% bonus promotion).
And it's entirely up to me to take the Avios + 100% bonus refund instead of a cash voucher. And the voucher comes fairly quickly?
Thanks A
And it's entirely up to me to take the Avios + 100% bonus refund instead of a cash voucher. And the voucher comes fairly quickly?
Thanks A
Executive Club Members whose flights have been cancelled can now choose Avios instead of a voucher or refund. Taking Avios as an alternative to the cash element paid for your ticket means you’ll receive a 100% bonus compared to Avios purchased at the standard rate.
Sep 10, 2020, 8:46 am
#443
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
Hi all, apologies if this is covered already but I just want to double check how this works. If I buy a flight for £1,000 and subsequently decide to cancel the trip, I get a voucher for £2,000 worth of Avios, converted at the rate available to purchase Avios on BA's website? (presumably ignoring the current 50% bonus promotion).
And it's entirely up to me to take the Avios + 100% bonus refund instead of a cash voucher. And the voucher comes fairly quickly?
Thanks A
And it's entirely up to me to take the Avios + 100% bonus refund instead of a cash voucher. And the voucher comes fairly quickly?
Thanks A
If you decide to cancel voluntarily then the FTV is just the value of what you paid originally. FTVs are being issued in 1-2 hours atm.
Sep 10, 2020, 2:02 pm
#444
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 902
What happens to bookings with POUG - can I grab an upgrade now and cancel the booking for FTV? (travel in Q1 next year)
Sep 10, 2020, 2:13 pm
#445
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,768
If your flight gets cancelled, and assuming the deal continues, the POUG can also be added to the Avios refund method too, if you prefer that to a cash refund.
Sep 12, 2020, 10:21 am
#447
Join Date: Oct 2009
Location: Derbyshire,UK
Programs: BAEC Gold, IHG Gold
Posts: 115
Expiring e voucher
Just to say that this strategy worked. Now got FTV valid to April 2022 instead of evoucher expiring Oct 2020. It did cost me 14p extra cash to maintain the full value, but well worth it. Hopefully Covid vaccine will be well sorted by then and, as a shielding person, will feel confident to resume flying.
Last edited by killaypirate; Sep 12, 2020 at 10:21 am Reason: Spelling mistake
Sep 13, 2020, 1:59 pm
#449
Join Date: Nov 2017
Posts: 3,059
Yes. Any residual value will be issued as an EMD-type e-voucher, whose value you can chip away at until it reduces to zero. No limit to the number of flights that can be purchased. Indeed, this sounds like a FT-style challenge brewing...
Sep 13, 2020, 2:50 pm
#450
Join Date: Dec 2009
Posts: 2,553
