Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Mar 3, 2020, 6:07 am
#31
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
I can imagine a number of people will be left confused by this and probably end up either abandoning their booking or at best calling the call centre to clarify.
Last edited by gms; Mar 3, 2020 at 6:12 am
Mar 3, 2020, 6:12 am
#32
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
I agree that it might be a headache to change every single fare rule, but don't you at least agree they could get the wording consistent? On one had they are saying they are "removing the change fee", yet in reality they are waiving it. So why can't they just say that! Confusion removed!
I can imagine a number of people will be left confused by this and probably end up either abandoning their booking or at best calling the call centre to clarify.
I can imagine a number of people will be left confused by this and probably end up either abandoning their booking or at best calling the call centre to clarify.
Mar 3, 2020, 7:12 am
#34
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,772
You have to book the ticket by 16 March (as things stand), travel before or after, change before or after, right up to the time of departure, which could be in (say) August.
Mar 3, 2020, 7:21 am
#36
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,772
Only BA marketed and 125 plated, so yes codeshares are included. QR Prime is not in scope since BA is just an agent in that scenario.
Mar 3, 2020, 7:33 am
#37
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
It's being advertised quite a lot, saw it on Facebook. When I first saw the advert, I thought it was BA advertising their "Flying With Confidence" fear of flying course!
I'm seeing many social media posts of friends on empty flights, in the last case an Aegean from Athens to Germany with a c. 30% load.
I'm seeing many social media posts of friends on empty flights, in the last case an Aegean from Athens to Germany with a c. 30% load.
Mar 3, 2020, 7:51 am
#38
Original Poster
Join Date: Oct 2017
Programs: Honors Diamond
Posts: 1,639
This could be quite important flexibility for as and when new outbreaks flare up.
Mar 3, 2020, 7:55 am
#39
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,772
I’m assuming that this means that a LHR-SIN-MEL can change to a LHR-DOH-MEL or LHR-KUL-MEL say? As long as everything booked on 125 ticket on a BA code to begin with and a BA code exists for the new routing?
This could be quite important flexibility for as and when new outbreaks flare up.
This could be quite important flexibility for as and when new outbreaks flare up.
Mar 3, 2020, 8:08 am
#40
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,471
Mar 3, 2020, 8:10 am
#41
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,991
But they have no idea what a normal load is on those flights. Furthermore, it's quite easy to frame a photograph to create the impression you want to create, and the many, many people who find themselves on busy flights won't be posting photographs on social media, which further exaggerates the situation. Before you know it, these pictures are shared uncritically around the world and a new "truth" is created.
Mar 3, 2020, 8:16 am
#42
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,772
Mar 3, 2020, 5:00 pm
#44
Join Date: Aug 2011
Posts: 509
I don’t think BA’s IT is capable of handling these types of changes, it would be a case of calling up and the change fee being waived.
Mar 4, 2020, 12:06 am
#45
Join Date: Aug 2019
Programs: BA Exec Club
Posts: 90
I booked a B2B euro flight for this weekend last night. Just tried to change the inbound flight to a later one (there is no fare difference and the later flight is exact same price as my current one) and it wants a £60 change fee