Mar 14, 2020, 3:21 am
Last edit by: ThatT1Feeling
Book with confidence policy: https://www.britishairways.com/en-gb...ith-confidence
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
Form for requesting an e-voucher: https://www.britishairways.com/trave...1&wfpId=covidn
Don't forget to take a screenshot before submission and another after acceptance. A suggested method is in this post: https://www.flyertalk.com/forum/brit...l#post32187702
The text of the Book with confidence policy as at 2145Z on Sun 15 March is in this post: https://www.flyertalk.com/forum/brit...l#post32180050
IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Headline summary:-
- Flights booked at any time for travel
14 March to 31 Mayfrom nowand 13 October 2020for journeys to be completed by 30 September 2022 can be converted into a voucher for use in a future booking to be used for journeys to be completed by 30 September 2023. .Existing bookings made before 3 March are also covered until 30 October 2020, - Holidays booked at any time for travel up to
31 May13 Octobersine die can be date-changed, or converted into a voucher for use in a future booking. - Holidays:
- If booking after 16 December 2021 date changes must be made, or vouchers requested a minimum of 28 days before departure date. ( https://www.britishairways.com/en-gb/information/incident/coronavirus/british-airways-holidays#howtochangeyourbooking )
- If booking after 11 June 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date.
- If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 30 August 2021 three weeks’ notice applies.
- Flight and holiday bookings made after 3 March can be converted into a voucher for use in a future booking for journeys to be completed by 30 September 2023.
- Flight and holiday bookings made for completion before 30 September 2022 have no change fee for changes of travel dates. New bookings for flights which do not complete by that date now attract change fees (unless fully flexible)
- Flight and holiday bookings to USA now being offered refund (0900 Sun 15 March) - see https://www.flyertalk.com/forum/32187403-post192.html
- You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price.
Book with confidence policy
Mar 14, 2020, 2:58 pm
#181
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,769
As I had to book so far in advance for these flights, there will be virtually no time left on the 241 voucher to allow it to be used again given current crisis. So would I just loose the 241 or would there be anyway to get it extended in light of current circumstances?
Mar 14, 2020, 2:59 pm
#182
Join Date: Jul 2019
Programs: BAEC Bronze, Mucci recipient
Posts: 1,784
Thanks CWS - I just wasn't sure what category a flight plus hire car comes into, whether it's classed as a holiday...? (I paid in full for the flight and car)
No, I won't be doing anything yet, just wondered what my options may be if the restrictions come into place. Thanks for the quick response.
No, I won't be doing anything yet, just wondered what my options may be if the restrictions come into place. Thanks for the quick response.
Mar 14, 2020, 3:11 pm
#183
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
Great. The policy that allows bookings to be converted into vouchers was posted at 1835. My flight, which I was unable to take and had to classify as a write-off, left at 1950.
Mar 14, 2020, 3:45 pm
#184
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,811
Yup won’t be calling until a little later, but will just drop an email. Charging 5% penalty is ok insurance does cover, just need to get it done and get some forms of documentation of the cancellation penalty charged. With all the reductions of flights and schedules, and all the cancellation of first class, no longer make sense for me to rework and rebook at this point.
Mar 15, 2020, 12:09 am
#185
Join Date: Apr 2014
Location: Hertfordshire, UK
Programs: SQ,CX,LX
Posts: 343
That might be a possibility if all else fails, it's a Club Europe booking and I did look at changing the booking online but there's a Ł100 per ticket rebooking fee. I don't think the ticket is restricted but it's hard to find out from the other side of the world and I can't see anything on Manage My Booking or the e-ticket.
Mar 15, 2020, 2:18 am
#187
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,447
Same question really, I have 4 returns all with POUG. I put one in last night to test the theory as it was an upcoming flight (tomorrow). I assume POUG paid with cash will be included as long as a human in the back office is processing these.
Mar 15, 2020, 2:59 am
#188
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,769
My understanding is that if you use the form the POUG cost will be included in the eVoucher, so if you accepted a POUG you will still get the value back.
Mar 15, 2020, 3:28 am
#192
Join Date: Sep 2017
Location: Central Scotland, UK
Programs: BAEC Gold
Posts: 286
BA HOLIDAYS - FIRST HAND EXPERIENCE
Just spoken to BA Holidays via YouFirst. Flying UK to US in F on Thursday (19 March) on "flight plus car" trip. (I was nervous about 48h cancellation for holidays and my ability to call tomorrow.)
Options are:
- refund to original payment cards.
- voucher to value to use within 12 months of of flight
- rebooking up to 1 August (I didn't explore this further as not useful to me).
They are working through cases and emailing customers by order of departure.
I've taken refund - I'll add this info to the WiKi.
YouFirst hold time was approx 30 mins and another 10 mins for Holidays to pick up on pass-through.
Just spoken to BA Holidays via YouFirst. Flying UK to US in F on Thursday (19 March) on "flight plus car" trip. (I was nervous about 48h cancellation for holidays and my ability to call tomorrow.)
Options are:
- refund to original payment cards.
- voucher to value to use within 12 months of of flight
- rebooking up to 1 August (I didn't explore this further as not useful to me).
They are working through cases and emailing customers by order of departure.
I've taken refund - I'll add this info to the WiKi.
YouFirst hold time was approx 30 mins and another 10 mins for Holidays to pick up on pass-through.
Mar 15, 2020, 3:29 am
#193
Join Date: May 2001
Location: Zurich / Europe / New York
Programs: LH, BA, AA
Posts: 1,307
I will be asking for waiver due to what you have said plus in the last 2-3 weeks and as recent as this morning, I’ve received email notification of flight cancellations, operational downgrade for almost of flights segment which originally booked in first to business, and a few cancellations resulting in mis-connect which was never fixed by airlines etc. Let’s see. Travel insurance GCI said it will cover and also said the same in their latest FQA. From past experience dealing with travel insurance, they also would like to see you have attempted to recover the cancellation fees first and document if the airlines/travel operator decline. This has made the insurance claim process go much faster and more smoothly.
Mar 15, 2020, 5:12 am
#194
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
It may be posted already upthread, but just as an FYI, although the voucher form says you can submit online or call BA to apply, when I spoke to BA yesterday about something else, I was told that I would have to do it online (not a problem since I intended to do that anyway). Since my flight was still operating, the agent could only cancel it as per ticket conditions, which would have not been a full refund.
Not received the voucher yet and the flight is still showing open for check in for me in MMB, I'm wondering if the voucher is not processed before it departs (later today), if I will be no-showed and then have to argue the toss later. We shall see, I have screen shots of the voucher application and receipt confirmation screens.
Not received the voucher yet and the flight is still showing open for check in for me in MMB, I'm wondering if the voucher is not processed before it departs (later today), if I will be no-showed and then have to argue the toss later. We shall see, I have screen shots of the voucher application and receipt confirmation screens.