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Covid-19 and BA flight cancellations & rebooking: info & advice thread [*noise-free*]

Covid-19 and BA flight cancellations & rebooking: info & advice thread [*noise-free*]

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Old Mar 14, 20, 5:09 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: LTN Phobia
Wiki Link
WikiPost currently includes info on China inc Hong Kong, Singapore and Italy. As and when new/updated information becomes available, we would welcome your input in updating it.
Information resources (e.g. links of entry restrictions/quarantine requirements) are provided at the bottom of Wiki.


29 Feb 2020: List of routes with cancellations from 13 March to 28 March: PKX, PVG, HKG, SIN, LIN, ICN, VRN, BGY, BLQ, TRN, VCE.
(
In the case of PKX and PVG there are no services, for the other locations it's up to 50% of services.)

BA Book with Confidence Policy
BA have instigated a policy of bookings made on or after 3 March 2020 with zero change fees. Initially this policy will expire end of 31 16 March 2020. Details can be found in this thread: https://www.flyertalk.com/forum/brit...ce-policy.html
Note.. despite the official start date of 3 March for this policy, at least one FT-er has advised that a booking on 2 March also attracted zero change fees.
BA has now expanded the book with confidence policy to expire 31 March 2020. Starting date of 3 March 2020 is unchanged.
China inc HKG
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".

BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.

If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.

More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china

For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao

Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm


.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).

LHR-HKG

From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).

Exceptions:-
  • Tue 18.02.2020: BA27 cancelled. BA31 operates (777).
  • Tue 10.03.2020: BA27 cancelled. BA31 operates (777).
  • Mon 27.04.2020: BA27 cancelled. BA31 operates (380).
  • Tue 28.04.2020: BA27 cancelled. BA31 operates (380).
  • Wed 29.04.2020: BA27 cancelled. BA31 operates (380).
  • Thu 30.04.2020: BA27 cancelled. BA31 operates (380).
  • Mon 11.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 12.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 18.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 19.05.2020: BA27 cancelled. BA31 operates (380).
  • Sun 24.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 25.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 26.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 01.06.2020: BA31 cancelled. BA27 operates (777).
In addition, on Mon 08.06.2020: BA31 cancelled. BA27 operates (777).

HKG-LHR

From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).

Exceptions:-
  • Wed 19.02.2020: BA28 cancelled. BA32 operates (777).
  • Wed 11.03.2020: BA28 cancelled. BA32 operates (777).
  • Sun 29.03.2020: BA28 cancelled. BA32 operates (380).
  • Tue 28.04.2020: BA28 cancelled. BA32 operates (380).
  • Wed 29.04.2020: BA28 cancelled. BA32 operates (380).
  • Thu 30.04.2020: BA28 cancelled. BA32 operates (380).
  • Fri 01.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 12.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 13.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 19.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 20.05.2020: BA28 cancelled. BA32 operates (380).
  • Mon 25.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 26.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 27.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 02.06.2020: BA32 cancelled. BA28 operates (777).
In addition, on Tue 09.06.2020: BA32 cancelled. BA28 operates (777).

Note: Schedule changes take effect on Sun 29.03.2020 in both directions.

Italy
BA has issued a Customer Guideline Update 1 for travel to the north of Italy, defined as:
LIN/MXP Milan
TRN Turin
BLQ Bologna
VCE Venice
BGY Bergamo
VRN - Verona

Tickets issued by 24 February can be changed. If they are dated for original travel on 25 February 02 March 2020, they can now be moved to 25 February 31 March 2020. Alternatively changed to ZRH or GVA (note some of these services will be running very full at this time of the year). Refunds not allowed, redemptions are in scope for change.
Update: Travelling 29 Feb to 15 March can now change date of travel and postpone to up to the 3 Apr or change airport to Geneva or Zurich. Rredemptions included but refunds still not included

Further details:
Key Message
The following guidelines have been published to assist any customer who may wish to change their travel date for Northern Italy.
Advice for British Airways-125 ticketed customers whose BA, IB, AY or AA flight is still OPERATING

Rebook onto: British Airways or AJB

Airports affected - To/From
LIN/MXP Milan
TRN Turin
BLQ Bologna
VCE Venice
BGY Bergamo
VRN - Verona

Tickets issued by: 24 February 2020
Ticket travel dates: 25 February 02 March 2020
New travel dates: 25 February 31 March 2020

Rebooking Allowance: Rebook into the same class as the original flight or lowest available in the same cabin

Change of gateway: Rebook onto a British Airways operated service to/from ZRH (Zurich) or GVA (Geneva) and London (any airport) into the same class as the original flight or lowest available in the same cabin. Must advise the customer that any consequential cost to travel between the original and the new Swiss gateway, e.g. surface transport, hotels, etc. are at their expense. Add a remark into the booking stating that you have advised this. Visas may also need to be checked to travel into Switzerland.

Origin/Destination/Stopover changes: Yes as above
Refunds Allowed: No
Redemptions included: Yes
Available for Trade: Yes

Important Information
One involuntary ticket change allowed from the above options
Includes any connecting BA/Joint Business services on the same ticket
For customers on cancelled flights, please follow the standard customer guidelines >
Adherence to commercial policies/standard customer guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
Singapore
BA11 has been cancelled on March 15, 17, 19, 21, 23 and 25, and corresponding returns on BA12 (the next day) have been cancelled.

Information Resources
Travel restrictions by country
IATA's central list of restrictions relating to Covid-19 is here:
https://www.iatatravelcentre.com/int...1580226297.htm

Australian government site for visit/transit restrictions for various countries after visiting certain countries (not just for Australians, as it lists countries visited/transited etc.). It includes information that is missing from IATA list too.
https://www.smartraveller.gov.au/

11 March 2020:
For people who are based in the US, the US CDC travel warning for Schengen zone has been updated to Level 3 "Avoid nonessential travel".
https://wwwnc.cdc.gov/travel/notices...navirus-europe

In addition, US Department of State have updated the global travel advisory to Level 3 "Reconsider Travel.
https://travel.state.gov/content/tra...ory-issue.html

This may affect your travel insurance cover (or enable you to claim back the cost of cancellation).






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Old Mar 14, 20, 4:24 pm
  #931  
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Join Date: Dec 2019
Posts: 629
Originally Posted by corporate-wage-slave View Post
Thanks, I will stick to the "party line" then, though I have my doubts, since to implement this they will need to change the IT underneath the existing eVoucher system to make it happen, and that tends not to happen quickly!

BTW: Have you any jobs going for FT mega-posters?
yep i have doubts myself but we are just covering our own backs and the agents back by sticking to what's said by the policy unfortunately.

you'd be more useful than a few people we have working and wouldn't need much policy training!!!!
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Old Mar 14, 20, 4:26 pm
  #932  
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Originally Posted by Bluesky30 View Post
Thanks for the heads up as that probably applies to me, LHR-IAD 19th March so that will be voucher for me. Im hoping to re-book later in the year for November so voucher will be ok
personally for 19th I'd wait another day or two before acting as you never know what trump is telling Boris to do and also it's still a changeable situation so unless I was travelling between now and Tuesday I'd wait till at least Monday before hitting the voucher button
Hawk777 is offline  
Old Mar 14, 20, 4:49 pm
  #933  
 
Join Date: Jun 2014
Programs: BAEC Bronze
Posts: 109
I have EI flights booked via BA holidays MAN-DUB-JFK and JFK-DUB-MAN all BA flight numbers. Plus a car hire at Tampa as part of the booking. 5th April -14th April

1.If I take the evoucher option will i lose some money in respect of the car?
2. Can I make a new BA HOLIDAY booking now for say October and if flights are not cancelled then take the voucher 48 hours before departure and part pay the ne booking
3. My current booking is out in Y back in J which can only be booked via call centre as I require mixed cabins and car in Florida.. I have some USA domestic AA and Delta flights booked with a combination of miles and cash which I can switch easily... I fear I will struggle to get to speak to anyone to book required mixed cabin flights which are running approx 50% dearer than current ones!!

looking at the EI website i will need them to cancel one of my flights by more than 2 hours to get a refund from BA holidays and looking at my return flight BA6124 (EI104) 17.20 14TH APRIL it’s now not showing as bookable and availability is zeroed out on expert flyer.. is this an indication that they may cancel this and move pax to the later 2100 flight???


MARTINSWIN is offline  
Old Mar 14, 20, 4:55 pm
  #934  
 
Join Date: Feb 2016
Posts: 135
Originally Posted by Hawk777 View Post
personally for 19th I'd wait another day or two before acting as you never know what trump is telling Boris to do and also it's still a changeable situation so unless I was travelling between now and Tuesday I'd wait till at least Monday before hitting the voucher button
Thanks so much for this info, Ill hold off a few more days yet then​​​​​.

I think I speak for many people on here when I say how grateful we are for your input, I think it ticks the going above and beyond box, so thank you
Bluesky30 is offline  
Old Mar 14, 20, 5:01 pm
  #935  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 56,714
Originally Posted by MARTINSWIN View Post
I have EI flights booked via BA holidays MAN-DUB-JFK and JFK-DUB-MAN all BA flight numbers. Plus a car hire at Tampa as part of the booking. 5th April -14th April

1.If I take the evoucher option will i lose some money in respect of the car?
2. Can I make a new BA HOLIDAY booking now for say October and if flights are not cancelled then take the voucher 48 hours before departure and part pay the ne booking
3. My current booking is out in Y back in J which can only be booked via call centre as I require mixed cabins and car in Florida.. I have some USA domestic AA and Delta flights booked with a combination of miles and cash which I can switch easily... I fear I will struggle to get to speak to anyone to book required mixed cabin flights which are running approx 50% dearer than current ones!!

looking at the EI website i will need them to cancel one of my flights by more than 2 hours to get a refund from BA holidays and looking at my return flight BA6124 (EI104) 17.20 14TH APRIL its now not showing as bookable and availability is zeroed out on expert flyer.. is this an indication that they may cancel this and move pax to the later 2100 flight???
1) Possibly you will lose some money for the car hire, it depends on the cancellation terms of the booking.
2) I think you can use the eVoucher to pay off the final payment with the eVoucher, and presumably just pay the minimum deposit now.
3) You won't be speaking to anyone to make a new booking in the next few days I suspect. But that should allow you to research the option beforehand at least.
corporate-wage-slave is online now  
Old Mar 14, 20, 5:08 pm
  #936  
 
Join Date: Feb 2019
Programs: Iberia Plus
Posts: 31
I have a question, I have a booking ORD-LHR-AGP on 3-Apr coming back in the same route on 13-Apr. If I get the eVoucher can I use it to buy a trip from 26-Mar-2021 until 11-Apr-2021 or all flight have to take place before 3-Apr-2021?

Thanks
nlclhc is offline  
Old Mar 14, 20, 5:08 pm
  #937  
 
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,192
Polish Airspace will close very shortly and Im surprised BA have made no official statement on flights to Poland. Ive still heard nothing about my booking.
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Old Mar 14, 20, 5:10 pm
  #938  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
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Originally Posted by nlclhc View Post
I have a question, I have a booking ORD-LHR-AGP on 3-Apr coming back in the same route on 13-Apr. If I get the eVoucher can I use it to buy a trip from 26-Mar-2021 until 11-Apr-2021 or all flight have to take place before 3-Apr-2021?
We are still trying to find that out. The party line is 3 April (in your case) to complete travel, based on policy wording. Based on how eVouchers currently work you would have more time than that, but as I say, the party line is 3 April to complete travel.
corporate-wage-slave is online now  
Old Mar 14, 20, 5:14 pm
  #939  
Ambassador, British Airways; FlyerTalk Evangelist
 
Join Date: Apr 2012
Location: Leeds, UK
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Originally Posted by BAeuro View Post
Polish Airspace will close very shortly and Im surprised BA have made no official statement on flights to Poland. Ive still heard nothing about my booking.
Your booking is on 30 March. Just be patient please.
BAeuro likes this.
KARFA is online now  
Old Mar 14, 20, 5:34 pm
  #940  
 
Join Date: Nov 2013
Programs: BA Gold
Posts: 176
Have a flight next week back from Dubai to Lhr but as UAE now spending visa I wont be able to take this, am currently in India if I called in would I be able to change my flight to leave from BOM.
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Old Mar 14, 20, 5:44 pm
  #941  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Originally Posted by tia2013 View Post
Have a flight next week back from Dubai to Lhr but as UAE now spending visa I wont be able to take this, am currently in India if I called in would I be able to change my flight to leave from BOM.
That seems a stretch too far. You could see if the ticket can be amended but I suspect there will be a cost involved. I believe you can still transfer at DXB however?
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