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Covid-19 and BA flight cancellations & rebooking: info & advice thread [*noise-free*]

Old Feb 28, 20, 10:30 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: LTN Phobia
WikiPost currently includes info on China inc Hong Kong, Singapore and Italy. As and when new/updated information becomes available, we would welcome your input in updating it.
Information resources (e.g. links of entry restrictions/quarantine requirements) are provided at the bottom of Wiki.


29 Feb 2020: List of routes with cancellations from 13 March to 28 March: PKX, PVG, HKG, SIN, LIN, ICN, VRN, BGY, BLQ, TRN, VCE.
(
In the case of PKX and PVG there are no services, for the other locations it's up to 50% of services.)

BA Book with Confidence Policy
BA have instigated a policy of bookings made on or after 3 March 2020 with zero change fees. Initially this policy will expire end of 31 16 March 2020. Details can be found in this thread: https://www.flyertalk.com/forum/brit...ce-policy.html
Note.. despite the official start date of 3 March for this policy, at least one FT-er has advised that a booking on 2 March also attracted zero change fees.
BA has now expanded the book with confidence policy to expire 31 March 2020. Starting date of 3 March 2020 is unchanged.
China inc HKG
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".

BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.

If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.

More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china

For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao

Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm


.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).

LHR-HKG

From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).

Exceptions:-
  • Tue 18.02.2020: BA27 cancelled. BA31 operates (777).
  • Tue 10.03.2020: BA27 cancelled. BA31 operates (777).
  • Mon 27.04.2020: BA27 cancelled. BA31 operates (380).
  • Tue 28.04.2020: BA27 cancelled. BA31 operates (380).
  • Wed 29.04.2020: BA27 cancelled. BA31 operates (380).
  • Thu 30.04.2020: BA27 cancelled. BA31 operates (380).
  • Mon 11.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 12.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 18.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 19.05.2020: BA27 cancelled. BA31 operates (380).
  • Sun 24.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 25.05.2020: BA27 cancelled. BA31 operates (380).
  • Tue 26.05.2020: BA27 cancelled. BA31 operates (380).
  • Mon 01.06.2020: BA31 cancelled. BA27 operates (777).
In addition, on Mon 08.06.2020: BA31 cancelled. BA27 operates (777).

HKG-LHR

From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).

Exceptions:-
  • Wed 19.02.2020: BA28 cancelled. BA32 operates (777).
  • Wed 11.03.2020: BA28 cancelled. BA32 operates (777).
  • Sun 29.03.2020: BA28 cancelled. BA32 operates (380).
  • Tue 28.04.2020: BA28 cancelled. BA32 operates (380).
  • Wed 29.04.2020: BA28 cancelled. BA32 operates (380).
  • Thu 30.04.2020: BA28 cancelled. BA32 operates (380).
  • Fri 01.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 12.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 13.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 19.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 20.05.2020: BA28 cancelled. BA32 operates (380).
  • Mon 25.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 26.05.2020: BA28 cancelled. BA32 operates (380).
  • Wed 27.05.2020: BA28 cancelled. BA32 operates (380).
  • Tue 02.06.2020: BA32 cancelled. BA28 operates (777).
In addition, on Tue 09.06.2020: BA32 cancelled. BA28 operates (777).

Note: Schedule changes take effect on Sun 29.03.2020 in both directions.

Italy
BA has issued a Customer Guideline Update 1 for travel to the north of Italy, defined as:
LIN/MXP Milan
TRN Turin
BLQ Bologna
VCE Venice
BGY Bergamo
VRN - Verona

Tickets issued by 24 February can be changed. If they are dated for original travel on 25 February 02 March 2020, they can now be moved to 25 February 31 March 2020. Alternatively changed to ZRH or GVA (note some of these services will be running very full at this time of the year). Refunds not allowed, redemptions are in scope for change.
Update: Travelling 29 Feb to 15 March can now change date of travel and postpone to up to the 3 Apr or change airport to Geneva or Zurich. Rredemptions included but refunds still not included

Further details:
Key Message
The following guidelines have been published to assist any customer who may wish to change their travel date for Northern Italy.
Advice for British Airways-125 ticketed customers whose BA, IB, AY or AA flight is still OPERATING

Rebook onto: British Airways or AJB

Airports affected - To/From
LIN/MXP Milan
TRN Turin
BLQ Bologna
VCE Venice
BGY Bergamo
VRN - Verona

Tickets issued by: 24 February 2020
Ticket travel dates: 25 February 02 March 2020
New travel dates: 25 February 31 March 2020

Rebooking Allowance: Rebook into the same class as the original flight or lowest available in the same cabin

Change of gateway: Rebook onto a British Airways operated service to/from ZRH (Zurich) or GVA (Geneva) and London (any airport) into the same class as the original flight or lowest available in the same cabin. Must advise the customer that any consequential cost to travel between the original and the new Swiss gateway, e.g. surface transport, hotels, etc. are at their expense. Add a remark into the booking stating that you have advised this. Visas may also need to be checked to travel into Switzerland.

Origin/Destination/Stopover changes: Yes as above
Refunds Allowed: No
Redemptions included: Yes
Available for Trade: Yes

Important Information
One involuntary ticket change allowed from the above options
Includes any connecting BA/Joint Business services on the same ticket
For customers on cancelled flights, please follow the standard customer guidelines >
Adherence to commercial policies/standard customer guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
Singapore
BA11 has been cancelled on March 15, 17, 19, 21, 23 and 25, and corresponding returns on BA12 (the next day) have been cancelled.

Information Resources
Travel restrictions by country
IATA's central list of restrictions relating to Covid-19 is here:
https://www.iatatravelcentre.com/int...1580226297.htm

Australian government site for visit/transit restrictions for various countries after visiting certain countries (not just for Australians, as it lists countries visited/transited etc.). It includes information that is missing from IATA list too.
https://www.smartraveller.gov.au/

11 March 2020:
For people who are based in the US, the US CDC travel warning for Schengen zone has been updated to Level 3 "Avoid nonessential travel".
https://wwwnc.cdc.gov/travel/notices...navirus-europe

In addition, US Department of State have updated the global travel advisory to Level 3 "Reconsider Travel.
https://travel.state.gov/content/tra...ory-issue.html

This may affect your travel insurance cover (or enable you to claim back the cost of cancellation).






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Covid-19 and BA flight cancellations & rebooking: info & advice thread [*noise-free*]

Old Mar 14, 20, 9:58 am
  #871  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
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Originally Posted by alexrm57 View Post
I made a return reward flight booking almost a year ago to fly this coming week LHR-SCL with the return LIM-LGW in a few weeks' time.
Avios flights can be cancelled with just a 35 redeposit fee, and even that is refundable via eVoucher. It may be best to hold off until a few days from travel, the deadline is 24 hours from the first flight, so expect to cancel the flights (which you should be able to do online) and then apply for the eVoucher. There isn't a particular advantage in waiting, so you could do it now if you definitely don't want to travel, but there is one exception: if BA cancel a flight then BA can rebook you on to services without Avios availability. However to be honest I suspect it will be imposssible to predict how this will play out, so it may be best just to recover the Avios and cash, and see what happens later on. Availability won't be created if you cancel, however, on the other hand availability may - or may not - show up in the weeks ahead, notably via Iberia (I have my doubts that the Lima service will survive this event).

Please don't call BA unless you are travelling in the next few days, but thank you for posting here on Flyertalk, there is a lot of material here now, so by all means have a read up on this and the related threads. Welcome to Flyertalk and the BA forum alexrm57, and by all means ask any followup questions here. On your first day on Flyertalk there is a one time restriction of 5 posts in the first 24 hours.
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Old Mar 14, 20, 10:10 am
  #872  
 
Join Date: Oct 2010
Location: Henley-On-Thames
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Posts: 486
Link to BA cancelled flights

Apologies if this link has already been provided. There were 876 replies to this thread so at the time of typing this I havent checked!!
https://uk.flightaware.com/live/flee...ident;sort=ASC

Hopefully may be useful.

ML
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Old Mar 14, 20, 10:13 am
  #873  
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
 
Join Date: Jan 2003
Location: London, UK
Posts: 21,677
*** Please only call BA if your flight is within the next 72 hours ***

Latest advice posted by British Airways on its Twitter feed


Last edited by LTN Phobia; Mar 14, 20 at 10:50 am
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Old Mar 14, 20, 10:31 am
  #874  
 
Join Date: Oct 2019
Posts: 36
Advice on changing policy

My sister currently lives in LA and has and booked a flight in Jan due to depart on 25th March to return to London for 2 weeks booked through skyscanner it is a BA ticket operated by AA. She has chronic health issues so it very worried with the ongoing situation she has tried to call both ba & aa and has been quoted $1000+ to change her booking and has since been as she booked through a 3rd party it is their responsibility. As a family we are worried for her as the US situation is so unstable.

I have read the changing policy but cant seem to find a clear answer. As her flight was booked back in Jan and departs from US what are her options. Thanks in advance
Dom Fly is offline  
Old Mar 14, 20, 10:34 am
  #875  
 
Join Date: Feb 2020
Posts: 14
I just called BA as my flight to Seoul/ South Korea is on 20 March and I was told it's alright just to submit my request online and I will receive an email in the next 48 hours, which I just did. Hopefully, everything will be fine and I can travel anytime until 20 March next year.
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Old Mar 14, 20, 10:37 am
  #876  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Originally Posted by Londoner0507 View Post
I just called BA as my flight to Seoul/ South Korea is on 20 March and I was told it's alright just to submit my request online and I will receive an email in the next 48 hours, which I just did. Hopefully, everything will be fine and I can travel anytime until 20 March next year.
Yes. You do not need to call up if you are using the eVoucher request, just do it online - see upthread. I think the 48 hours is optimistic, so don't worry if it doesn't arrive in that time. But please take a screenshot.
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Old Mar 14, 20, 10:41 am
  #877  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Originally Posted by Dom Fly View Post
I have read the changing policy but cant seem to find a clear answer. As her flight was booked back in Jan and departs from US what are her options. Thanks in advance
She needs to contact the agency that made the booking. Most of the commentary on here is about direct bookings with BA, but travel agents control their own bookings and tickets, so she needs to contact them, not BA or AA, in order to resolve this. In theory they have access to the same remedies as direct bookings (eVouchers and change dates and what-not) but you are at the mercy of the travel agent as to what they will do in the situation. Once you are within 24 hours of departure then BA control the tickets and can move flights, but they can't refund them even at this point.

As things stand, however, she is free to travel to the UK and back again. If she is a legal resident of the USA I can't see her return to the USA being denied, and at the moment HMG doesn't see banning travel as helpful (thankfully).
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Old Mar 14, 20, 10:43 am
  #878  
 
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,235
If BA cancel your flight (part of BA Holiday package) less than 14 days before travel due to a country closing its borders, do you get compensation?
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Old Mar 14, 20, 10:46 am
  #879  
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Compensation for what? I’d be grateful for a refund
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Old Mar 14, 20, 10:48 am
  #880  
 
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
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Originally Posted by mikeyfly View Post
Compensation for what? Id be grateful for a refund
I thought you got compensation if they cancelled your flight less than 14 days before departure.
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Old Mar 14, 20, 10:49 am
  #881  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Originally Posted by BAeuro View Post
If BA cancel your flight (part of BA Holiday package) less than 14 days before travel due to a country closing its borders, do you get compensation?
If BA cancel the flight and the alternative is more than 12 hours from the original timetable, you get a full refund or can ask BA Holidays to come up with an alternative holiday to somewhere else. I can't see compensation being payable if it is due to government action.
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Old Mar 14, 20, 10:54 am
  #882  
 
Join Date: Mar 2016
Location: East Sussex
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Flying to Dubai tonight on BA105, BA holiday and had already checked in when we saw the BA rule change. Really dont want to go now UAE are stopping Visas on Monday. Any chance of a refund at Heathrow or too late?
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Old Mar 14, 20, 11:15 am
  #883  
 
Join Date: Mar 2018
Programs: British Airways Gold, IHG Spire Elite
Posts: 128
Ridiculous rebooking policies

Flight next Saturday cancelled, wanted to change to go tomorrow and come back earlier and they said no as selling class no longer available... what a ridiculous policy to still be enforcing.

Would only let me bring it three days forward which in current climate is not appropriate considering how fast things are changing.
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Old Mar 14, 20, 11:24 am
  #884  
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Originally Posted by nshep View Post
Ridiculous rebooking policies

Flight next Saturday cancelled, wanted to change to go tomorrow and come back earlier and they said no as selling class no longer available... what a ridiculous policy to still be enforcing.

Would only let me bring it three days forward which in current climate is not appropriate considering how fast things are changing.
if flight is cancelled you can be rebooked into same.cabib doesn't need any selling class just a seat in the cabin available
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Old Mar 14, 20, 11:27 am
  #885  
 
Join Date: Oct 2005
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for those asking: i am at LHR and asked at the first wing if there was an agent who could help me re-book a future flight given the phones are swamped.

the only person able to it seems is the desk in the first lounge.

successfully managed to move my apr DUB-LHR-JFK return to august for no fee (and the flights were only currently 1200 in J!! so no fare difference).

oh and as noted, the agent did mention the same selling class had to be available, which again, seems totally moronic if you are already going to pay a fare difference.

FYI.

Last edited by VSLover; Mar 14, 20 at 11:28 am Reason: spelling
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