Last edit by: LTN Phobia
WikiPost currently includes info on China inc Hong Kong, Singapore and Italy. As and when new/updated information becomes available, we would welcome your input in updating it.
Information resources (e.g. links of entry restrictions/quarantine requirements) are provided at the bottom of Wiki.
29 Feb 2020: List of routes with cancellations from 13 March to 28 March: PKX, PVG, HKG, SIN, LIN, ICN, VRN, BGY, BLQ, TRN, VCE.
(In the case of PKX and PVG there are no services, for the other locations it's up to 50% of services.)
BA Book with Confidence Policy
BA have instigated a policy of bookings made on or after 3 March 2020 with zero change fees. Initially this policy will expire end of 3116 March 2020. Details can be found in this thread: https://www.flyertalk.com/forum/brit...ce-policy.html
Note.. despite the official start date of 3 March for this policy, at least one FT-er has advised that a booking on 2 March also attracted zero change fees.
BA has now expanded the book with confidence policy to expire 31 March 2020. Starting date of 3 March 2020 is unchanged. China inc HKG
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".
BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.
If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.
More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china
For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao
Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm
.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).
LHR-HKG
From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).
Exceptions:-
HKG-LHR
From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).
Exceptions:-
Note: Schedule changes take effect on Sun 29.03.2020 in both directions.
Italy
BA has issued a Customer Guideline Update 1 for travel to the north of Italy, defined as:
LIN/MXP – Milan
TRN – Turin
BLQ – Bologna
VCE – Venice
BGY – Bergamo
VRN - Verona
Tickets issued by 24 February can be changed. If they are dated for original travel on 25 February – 02 March 2020, they can now be moved to 25 February – 31 March 2020. Alternatively changed to ZRH or GVA (note some of these services will be running very full at this time of the year). Refunds not allowed, redemptions are in scope for change.
Update: Travelling 29 Feb to 15 March can now change date of travel and postpone to up to the 3 Apr or change airport to Geneva or Zurich. Rredemptions included but refunds still not included
Further details:
Singapore
BA11 has been cancelled on March 15, 17, 19, 21, 23 and 25, and corresponding returns on BA12 (the next day) have been cancelled.
Information Resources
Travel restrictions by country
IATA's central list of restrictions relating to Covid-19 is here:
https://www.iatatravelcentre.com/int...1580226297.htm
Australian government site for visit/transit restrictions for various countries after visiting certain countries (not just for Australians, as it lists countries visited/transited etc.). It includes information that is missing from IATA list too.
https://www.smartraveller.gov.au/
11 March 2020:
For people who are based in the US, the US CDC travel warning for Schengen zone has been updated to Level 3 "Avoid nonessential travel".
https://wwwnc.cdc.gov/travel/notices...navirus-europe
In addition, US Department of State have updated the global travel advisory to Level 3 "Reconsider Travel.
https://travel.state.gov/content/tra...ory-issue.html
This may affect your travel insurance cover (or enable you to claim back the cost of cancellation).
Information resources (e.g. links of entry restrictions/quarantine requirements) are provided at the bottom of Wiki.
29 Feb 2020: List of routes with cancellations from 13 March to 28 March: PKX, PVG, HKG, SIN, LIN, ICN, VRN, BGY, BLQ, TRN, VCE.
(In the case of PKX and PVG there are no services, for the other locations it's up to 50% of services.)
BA Book with Confidence Policy
BA have instigated a policy of bookings made on or after 3 March 2020 with zero change fees. Initially this policy will expire end of 31
Note.. despite the official start date of 3 March for this policy, at least one FT-er has advised that a booking on 2 March also attracted zero change fees.
BA has now expanded the book with confidence policy to expire 31 March 2020. Starting date of 3 March 2020 is unchanged.
BA have cancelled all flights to PKX (Beijing/Peking) and PVG (Shanghai Pu Dong) "until 19 April 2020".
BA frequency to HKG has been reduced with effect from 13 February 2020 - see below for further details. From HKG, Cathay is running a heavily reduced schedule to mainland destinations until the end of March.
If you are due to fly to PKX, PVG and your flight is cancelled then you have refund, re-route and rebook options. BA can rebook on to several other airlines.
If you are due to fly to Hong Kong until 1st April you have refund and rebook options.
If you are transiting into mainland China you are also covered as above.
If you are transiting internationally (e.g. LHR-HKG-SYD) you are not able to move your flights, unless they are cancelled anyway.
The latest ba.com update was on 21 February 2020 at 1510.
More information on the advice of Her Majesty's Government about travel and health is on the Foreign and Commonwealth Office website.
https://www.gov.uk/foreign-travel-advice/china
For the Special Administration Regions of Hong Kong and Macao:
https://www.gov.uk/foreign-travel-advice/hong-kong
https://www.gov.uk/foreign-travel-advice/macao
Summary from IATA of all travel restrictions due to Coronavirus as added to TIMATIC https://www.iatatravelcentre.com/int...1580226297.htm
.
HKG frequency reductions (as of 1330 on 21 February 2020, all dates inclusive).
LHR-HKG
From Thu 13.02.2020 to Mon 01.06.2020: BA31 cancelled. BA27 operates (380).
Exceptions:-
- Tue 18.02.2020: BA27 cancelled. BA31 operates (777).
- Tue 10.03.2020: BA27 cancelled. BA31 operates (777).
- Mon 27.04.2020: BA27 cancelled. BA31 operates (380).
- Tue 28.04.2020: BA27 cancelled. BA31 operates (380).
- Wed 29.04.2020: BA27 cancelled. BA31 operates (380).
- Thu 30.04.2020: BA27 cancelled. BA31 operates (380).
- Mon 11.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 12.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 18.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 19.05.2020: BA27 cancelled. BA31 operates (380).
- Sun 24.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 25.05.2020: BA27 cancelled. BA31 operates (380).
- Tue 26.05.2020: BA27 cancelled. BA31 operates (380).
- Mon 01.06.2020: BA31 cancelled. BA27 operates (777).
HKG-LHR
From Fri 14.02.2020 to Tue 02.06.2020: BA32 cancelled. BA28 operates (380).
Exceptions:-
- Wed 19.02.2020: BA28 cancelled. BA32 operates (777).
- Wed 11.03.2020: BA28 cancelled. BA32 operates (777).
- Sun 29.03.2020: BA28 cancelled. BA32 operates (380).
- Tue 28.04.2020: BA28 cancelled. BA32 operates (380).
- Wed 29.04.2020: BA28 cancelled. BA32 operates (380).
- Thu 30.04.2020: BA28 cancelled. BA32 operates (380).
- Fri 01.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 12.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 13.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 19.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 20.05.2020: BA28 cancelled. BA32 operates (380).
- Mon 25.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 26.05.2020: BA28 cancelled. BA32 operates (380).
- Wed 27.05.2020: BA28 cancelled. BA32 operates (380).
- Tue 02.06.2020: BA32 cancelled. BA28 operates (777).
Note: Schedule changes take effect on Sun 29.03.2020 in both directions.
Italy
BA has issued a Customer Guideline Update 1 for travel to the north of Italy, defined as:
LIN/MXP – Milan
TRN – Turin
BLQ – Bologna
VCE – Venice
BGY – Bergamo
VRN - Verona
Tickets issued by 24 February can be changed. If they are dated for original travel on 25 February – 02 March 2020, they can now be moved to 25 February – 31 March 2020. Alternatively changed to ZRH or GVA (note some of these services will be running very full at this time of the year). Refunds not allowed, redemptions are in scope for change.
Update: Travelling 29 Feb to 15 March can now change date of travel and postpone to up to the 3 Apr or change airport to Geneva or Zurich. Rredemptions included but refunds still not included
Further details:
Key Message
The following guidelines have been published to assist any customer who may wish to change their travel date for Northern Italy.
Advice for British Airways-125 ticketed customers whose BA, IB, AY or AA flight is still OPERATING
Rebook onto: British Airways or AJB
Airports affected - To/From
LIN/MXP – Milan
TRN – Turin
BLQ – Bologna
VCE – Venice
BGY – Bergamo
VRN - Verona
Tickets issued by: 24 February 2020
Ticket travel dates: 25 February – 02 March 2020
New travel dates: 25 February – 31 March 2020
Rebooking Allowance: Rebook into the same class as the original flight or lowest available in the same cabin
Change of gateway: Rebook onto a British Airways operated service to/from ZRH (Zurich) or GVA (Geneva) and London (any airport) into the same class as the original flight or lowest available in the same cabin. Must advise the customer that any consequential cost to travel between the original and the new Swiss gateway, e.g. surface transport, hotels, etc. are at their expense. Add a remark into the booking stating that you have advised this. Visas may also need to be checked to travel into Switzerland.
Origin/Destination/Stopover changes: Yes – as above
Refunds Allowed: No
Redemptions included: Yes
Available for Trade: Yes
Important Information
One involuntary ticket change allowed from the above options
Includes any connecting BA/Joint Business services on the same ticket
For customers on cancelled flights, please follow the standard customer guidelines >
· Adherence to commercial policies/standard customer guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
The following guidelines have been published to assist any customer who may wish to change their travel date for Northern Italy.
Advice for British Airways-125 ticketed customers whose BA, IB, AY or AA flight is still OPERATING
Rebook onto: British Airways or AJB
Airports affected - To/From
LIN/MXP – Milan
TRN – Turin
BLQ – Bologna
VCE – Venice
BGY – Bergamo
VRN - Verona
Tickets issued by: 24 February 2020
Ticket travel dates: 25 February – 02 March 2020
New travel dates: 25 February – 31 March 2020
Rebooking Allowance: Rebook into the same class as the original flight or lowest available in the same cabin
Change of gateway: Rebook onto a British Airways operated service to/from ZRH (Zurich) or GVA (Geneva) and London (any airport) into the same class as the original flight or lowest available in the same cabin. Must advise the customer that any consequential cost to travel between the original and the new Swiss gateway, e.g. surface transport, hotels, etc. are at their expense. Add a remark into the booking stating that you have advised this. Visas may also need to be checked to travel into Switzerland.
Origin/Destination/Stopover changes: Yes – as above
Refunds Allowed: No
Redemptions included: Yes
Available for Trade: Yes
Important Information
One involuntary ticket change allowed from the above options
Includes any connecting BA/Joint Business services on the same ticket
For customers on cancelled flights, please follow the standard customer guidelines >
· Adherence to commercial policies/standard customer guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
BA11 has been cancelled on March 15, 17, 19, 21, 23 and 25, and corresponding returns on BA12 (the next day) have been cancelled.
Information Resources
Travel restrictions by country
IATA's central list of restrictions relating to Covid-19 is here:
https://www.iatatravelcentre.com/int...1580226297.htm
Australian government site for visit/transit restrictions for various countries after visiting certain countries (not just for Australians, as it lists countries visited/transited etc.). It includes information that is missing from IATA list too.
https://www.smartraveller.gov.au/
11 March 2020:
For people who are based in the US, the US CDC travel warning for Schengen zone has been updated to Level 3 "Avoid nonessential travel".
https://wwwnc.cdc.gov/travel/notices...navirus-europe
In addition, US Department of State have updated the global travel advisory to Level 3 "Reconsider Travel.
https://travel.state.gov/content/tra...ory-issue.html
This may affect your travel insurance cover (or enable you to claim back the cost of cancellation).
Covid-19 and BA flight cancellations & rebooking: info & advice thread [*noise-free*]
#826
Join Date: Jan 2007
Location: Home Counties, UK
Programs: BA bronze, Emirates blue
Posts: 526
Oh dear, I willl report back on what happens to me. I know it is ultimately down to us to check t&c’s but perhaps the message we’ve received could warn of those possible penalties. It’s only the effort to add a few more words. Naughty of them - naive of me.
#827
Join Date: Feb 2006
Location: Surrey
Programs: BA Gold HH Gold
Posts: 112
Thanks, well to go back to the initial question, BA in T5 won't be able to assist this. You could use the online form but the risk is that the e-voucher won't be issued. So your options appear to be to travel as planned (since as I understand it, entry isn't banned) or call BA Holidays and see if (for example) they can find an alternative location instead, or waive the 48 hour rule.
Looks like a quiet F cabin on BA11 awaits us tonight!
#828
Join Date: Nov 2006
Location: MSE
Programs: BA Silver, TK Elite, Marriott Lifetime Platinum, NEXUS/GE
Posts: 466
We have requested a voucher yesterday for our flight to GIG today, and it’s still showing up in manage my booking. The problem is that we don’t have an email or anything confirming our voucher request, so I’m concerned that I don’t have any proof that we did it. The flight leaves in two hours so check in closes in one hour. I’ve been on hold with BA for over an hour now trying to get some clarity on the situation.
#829
Join Date: Jul 2018
Location: Devon, England
Programs: BAEC Gold, Hilton Diamond, IHG Platinum
Posts: 63
AY6 cancellation on BA (125) ticket
I’m booked to fly CDG-LHR-HEL-JFK-...on 17th March, with a UK passport I can’t do that. My return AY6 JFK-HEL sector on 24th March on the same ticket is stated as cancelled on the Covid update page of the Finnair site but BA still show the flight as valid. My TA say they can’t refund it and I can’t get through on the BA Gold line.
Any helpful suggestions? Currently I’m on my positioning part of the trip in a very quiet Paris!
Any helpful suggestions? Currently I’m on my positioning part of the trip in a very quiet Paris!
#830
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,126
https://ddc.moph.go.th/viralpneumoni...index_more.php
For travelers from ongoing local transmission areas, recommended to implement control for observation (meaning supervision without quarantine with permission to transit upon the condition that they follow the stipulations under the law) in order to ensure self-monitoring for no less than 14 days until the end of the infectious period or the reason for suspicion. They may obtain permission to go to certain places where deemed necessary and a surveillance officer will closely monitor symptoms.
#831
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,301
I am on a BA holiday booking on April 7 to BNA with my father and back from IAH 8 days later. We snagged a great F fare (Ł4k with car for us both).
We would like to still do this trip and I understand the rules of the voucher, but I can’t get the same booked on any other dates without a Ł1500 additional cost. If BA decide (or forced) to cancel our flights before we go, do I just get the cash or can I choose any other date with availability, thus avoiding paying the higher price?
On the other hand, as this is still 3 weeks away, if things did unexpectedly improve, we would still be happy to take the trip in April. Our trip includes Nashville and New Orleans and neither of these areas seem too bad at this time
We would like to still do this trip and I understand the rules of the voucher, but I can’t get the same booked on any other dates without a Ł1500 additional cost. If BA decide (or forced) to cancel our flights before we go, do I just get the cash or can I choose any other date with availability, thus avoiding paying the higher price?
On the other hand, as this is still 3 weeks away, if things did unexpectedly improve, we would still be happy to take the trip in April. Our trip includes Nashville and New Orleans and neither of these areas seem too bad at this time
#832
Join Date: Mar 2010
Posts: 1,707
It has changed frequently, but currently AA is allowing a full refund on most AA flights to Europe (including the UK) scheduled through 31 May. My understanding is that this includes BA codeshares.
Doesn’t help me yet, I’m scheduled for SFO-LHR-LIN on 6 Jun. Fingers crossed that they push the policy out a couple more weeks fairly soon, or cancel/reschedule one of my flights.
More here:
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
Doesn’t help me yet, I’m scheduled for SFO-LHR-LIN on 6 Jun. Fingers crossed that they push the policy out a couple more weeks fairly soon, or cancel/reschedule one of my flights.
More here:
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
#833
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
We are due to fly to Koh Samui tonight via Singapore booked through BA Holidays. Voucher terms state it must be claimed 48 hours before departure but the Thai Govt only added the UK to their watch list last night making us change our mind on the trip.
we have both been on hold for over an hour and considering driving to LHR to try and sort out. We are only 30 mins drive but as it’s a BA Holiday does anyone know if ticketing at LHR can actually help?
we have both been on hold for over an hour and considering driving to LHR to try and sort out. We are only 30 mins drive but as it’s a BA Holiday does anyone know if ticketing at LHR can actually help?
#834
Join Date: Feb 2018
Posts: 245
Voucher - “already started journey”
Hello. Yesterday at 5pm I spoke with the contact centre to change my ticket (flight ZRH-LCY) to depart today instead of tomorrow. At the time he said he wasn’t able to offer any additional flexibility and one option he recommended was booking a separate ticket and then applying for the voucher.
I have done this, as I was keen to get home. Having checked the t&cs, I’m a bit confused by
point 10 (screenshot).
Does journey mean the actual flight in question, or the entire journey/ticket? The flight I am hoping to have the voucher issued for is the return leg of a LON-ZRH round trip ticket.
Thanks!
I have done this, as I was keen to get home. Having checked the t&cs, I’m a bit confused by
point 10 (screenshot).
Does journey mean the actual flight in question, or the entire journey/ticket? The flight I am hoping to have the voucher issued for is the return leg of a LON-ZRH round trip ticket.
Thanks!
Last edited by Voda_boy; Mar 14, 2020 at 5:17 am
#835
Suspended
Join Date: Dec 2019
Posts: 629
As well as the voucher policy now anyone travelling on an Avios booking between now and end of May can make any amendments free if charge
#836
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,465
We would like to still do this trip and I understand the rules of the voucher, but I can’t get the same booked on any other dates without a Ł1500 additional cost. If BA decide (or forced) to cancel our flights before we go, do I just get the cash or can I choose any other date with availability, thus avoiding paying the higher price?
#837
Join Date: Jun 2005
Location: KSA
Programs: BA LTG, UA Gold, EK Silver, Hilton LT Diamond, Marriott LT Titanium, IHG Plat
Posts: 1,240
We have requested a voucher yesterday for our flight to GIG today, and it’s still showing up in manage my booking. The problem is that we don’t have an email or anything confirming our voucher request, so I’m concerned that I don’t have any proof that we did it. The flight leaves in two hours so check in closes in one hour. I’ve been on hold with BA for over an hour now trying to get some clarity on the situation.
#838
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,465
Hello. Yesterday at 5pm I spoke with the contact centre to change my ticket (flight ZRH-LCY) to depart today instead of tomorrow. At the time he said he wasn’t able to offer any additional flexibility and one option he recommended was booking a separate ticket and then applying for the voucher.
#839
Suspended
Join Date: Dec 2019
Posts: 629
further to my previous message, I just got a notification from BA to check the FCO website for a booking reference I didn't recognise. When I went to look at the booking ref it was for the Croatia flights which were "in the process of being cancelled and refunded". So, it seems that BA are creating a duplicate booking for the Voucher and leaving the original PNR as is (and I presume it will eventually go away)
#840
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,465
As a request - there are loads of questions here from people going to particular places but relatively few reports of actual experiences going to the USA, Thailand, Norway, getting e-vouchers announcements made at gates before boarding and so on - so it would be good to hear "this is what happened to me". Speaking for myself, I'm largely going by what I've read, whereas generally I try to give advice on what I have experienced.