Refused Same Day Change at GLA
#1
Original Poster
Join Date: Mar 2016
Location: Plymouth, UK
Programs: BAEC Gold
Posts: 1,159
Refused Same Day Change at GLA
I have a return from LGW to GLA today. I wanted to change the return flight so it became a B2B with my outbound. The Gold Line agent did her best but the system wouldn't allow the change because the 45 mins between the flight arriving and then departing was below the MCT.
Clearly there is something I don't understand here because if the MCT was enforced with a B2B then most European flights would be blocked from people doing B2Bs as often their turn=around times are 45 mins and likely under the MCT for that airport. Am I wrong in that assumption then or is there something funny about making a SDC over the original booking?
They also wanted to charge me Ł19 for the change. For some reason my ticket didn't allow SDC free of charge. It was unusual in that it had 6 flights on it (returns to AMS, EDI and GLA) all on the same ticket and she thought that might be the reason I couldn't SDC for free. If that is the case them I do 3 separate tickets next time.
Clearly there is something I don't understand here because if the MCT was enforced with a B2B then most European flights would be blocked from people doing B2Bs as often their turn=around times are 45 mins and likely under the MCT for that airport. Am I wrong in that assumption then or is there something funny about making a SDC over the original booking?
They also wanted to charge me Ł19 for the change. For some reason my ticket didn't allow SDC free of charge. It was unusual in that it had 6 flights on it (returns to AMS, EDI and GLA) all on the same ticket and she thought that might be the reason I couldn't SDC for free. If that is the case them I do 3 separate tickets next time.
#3
Join Date: Mar 2009
Location: London
Programs: BA CCR/GGL, Hilton Diamond
Posts: 3,483
The Gold Line agent did her best but the system wouldn't allow the change because the 45 mins between the flight arriving and then departing was below the MCT. Clearly there is something I don't understand here because if the MCT was enforced with a B2B then most European flights would be blocked from people doing B2Bs as often their turn=around times are 45 mins and likely under the MCT for that airport. Am I wrong in that assumption then or is there something funny about making a SDC over the original booking?
#4
Join Date: May 2012
Programs: BA Gold, HHonors Diamond, IHG Platinum, Senior Railcard & Bus Pass
Posts: 983
I did a short TP run in November last year - EDI-LHR-HEL-GLA-EDI. No experience of requesting SDC, but I seem to remember it cost less to do this itinerary on one booking than to put together something similar on separate bookings. Plus the reassurance that my connections were protected by being on the same booking.
#5
Original Poster
Join Date: Mar 2016
Location: Plymouth, UK
Programs: BAEC Gold
Posts: 1,159
Thanks, Yes I guessed it was cheaper doing it that way.
As for MCT and B2B... yes, nested tickets! The only B2B I have done is at OTP and that was on separate tickets I now recall as it was a positioning flight to start a TP run from there so the out leg was on a separate ticket to the return.
Thanks
As for MCT and B2B... yes, nested tickets! The only B2B I have done is at OTP and that was on separate tickets I now recall as it was a positioning flight to start a TP run from there so the out leg was on a separate ticket to the return.
Thanks
#6
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,197
MCT only applies to single bookings. Most people doing back-to-back will be doing so on separate bookings but pure TP runs might sometimes mean LGW-AMS-LGW somehow within MCT. I know they didn't allow it in the past, at least some of the time.
Plus fares are point-to-point returns. It sounds as though your six flights were actually two GLA-LON-AMS-LON-EDI returns or something similar, hence the change fee/fare difference. No idea why it was as low as Ł19.
Plus fares are point-to-point returns. It sounds as though your six flights were actually two GLA-LON-AMS-LON-EDI returns or something similar, hence the change fee/fare difference. No idea why it was as low as Ł19.
#7
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
The agent was correct. MCT at GLA is 1 hour for BA->BA.
STANDARD.D/D...D/I...I/D...I/I.
ONLINE .30 .45 .45 .45
OFFLINE .30 .45 .45 .45
** OR * ARE ALL
BA-BA DD 1.00
**-BA DD 1.00
ONLINE .30 .45 .45 .45
OFFLINE .30 .45 .45 .45
** OR * ARE ALL
BA-BA DD 1.00
**-BA DD 1.00
#8
Join Date: Oct 2014
Location: Krakow
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Posts: 5,901
Your six flights meant this was not a simple point to point ticket so SDC / FDOC did not apply.
I have the same consideration on my krk lhr gla returns. If i book 'through' tickets with stopovers I do not get SDC on any segment
I have the same consideration on my krk lhr gla returns. If i book 'through' tickets with stopovers I do not get SDC on any segment
#9
Original Poster
Join Date: Mar 2016
Location: Plymouth, UK
Programs: BAEC Gold
Posts: 1,159
Thanks for all those replies.
I could have booked each return trip on separate tickets and although it may have cost a little more that is what I will do next time.
Great help... thanks again
I could have booked each return trip on separate tickets and although it may have cost a little more that is what I will do next time.
Great help... thanks again
#10
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Flow Forward is enabled today, at least for Heathrow flights, ao you could ask in GLA about this
#11
Join Date: Apr 2018
Programs: BAEC Gold
Posts: 267
#12
FlyerTalk Evangelist
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But it only happens when BA want it to happen so it can't be relied on