UKtravelbear

Don't want to complain but you post what is basically a complaint!

There was a post in the last couple of weeks about a BA flight that had no catering.

It happens to every airline at some point in time. Go to any of the airline boards and you'll soon find a complaint.

Happened a couple of weeks ago on my LGW-AMS for example.

email2markt

I don’t think you can infer much about BA from Lufthansa sometimes getting things badly wrong, or from say Singapore Airlines sometimes getting things very right.

In these situations there is generally an expectation and a reality. Generally expectation is derived from how much you paid / how much you were promised.

If BA continue to deliver consistently at or around expectations then they’ll be fine. Problem is maintaining the reality while keeping a lid on costs/efficiencies.

Andriyko

No, I beg to differ. My honest intention was not to complain. I just wanted to share my experience on another airline and to point out that no airline is perfect. I am not taking it any further.

mctaste

This is incorrect. You wanted to complain about other people complaining, and so you have.

secretplantofightinflation

per the first line of your OP, your intention was to have a pop at those who you think ‘bash’ BA.

Mike P

This has got to be one of the least helpful threads I've read on this forum for some while.

rather_be_on_a_griffin

Definitely a complaint, albeit not about an airline but rather other posters. It uses a standard straw man argument in which those who complain about BA repeatedly must also be of the view that all other airlines are perfect. A ludicrous proposition but here we are.

passy777

But you did - about others complaining!

Sorry Mike - hope you didn't mind the slight amendment.

SKRan

So basically you can fly most airlines without noting the difference then.

vantage03

A quick email to customer service, then a long wait (think weeks or more for a response) and you’ll get €100-200 (€200 seems to be for status customers) for the ongoing catering issues.

I get the admirable attitude of “sometimes stuff just happens”, but I think it’s silly not to get the cash back for no effort.

Lufthansa is tight, they wouldn’t give you cash if they didn’t think it was legally owed to you.. so the fact they’re giving it out here means you should totally take it.

LCY8737

How is this relevant to the BA forum? There is a dedicated LH forum to discuss their service failings and OP may get advice on what he can do (or not) next.

Don't think it is sustainable that we have a thread for every service failure (or success) of other airlines.

babats

Perhaps you could start a website called 'comparetheairline.com'

South London Bon Viveur

It's up to the OP whether he wants to complain to LH, but I really don't understand the OP's point that LH delivered him to his destination and therefore he got what he paid for. If that's correct then there would not be a difference in classes with different fares paid. Good for him for being so accommodating, but I would complain if LH didn't proactively seek to compensate. The relevance to BA? Grass isn't always greener- agree wholeheartedly. But that doesn't mean that we cannot comment on BA deficiencies. I would rate LH short haul business on a par with BA, maybe even a slight preference for BA.

orbitmic

Indeed? Well, the posting is not always greener on the other side since that seems to be the only focus of this thread.

No food in business class

It reminds me of those parents who think that their kids are the only ones in the world to criticize their parents that much and go about trying to tell them: "see, little Mabel's mum also read her texts on her phone and told her she was never to write to that boy who said he wanted them to kiss again and Mabel found out that the boy was a psycho and thanked her for it, so see?"

So I am sorry to confirm that Flyertalkers from all airlines in the world tend to report it on their forum when their airline does not deliver part of the service that it is supposed to and which they care about, just like all the little Mabels in the world tend to be unhappy when they find out that their Mum has read their texts without their authorisation.

PS: Several of us have also regularly chosen not to claim EC261 compensation on BA when we were affected by eligible incidents and would have been entitled to it but thought that BA had done what it could to reaccommodate us and we don't expect a medal for it nor post in the AF or LH forum to suggest that it means that it is only AF pax who make such a big fuss about cancellations and long delays. It is, ultimately, a personal decision based on one's continuing relationship with an airline as well as handling of specific problems and impact of specific incidents.

PUCCI GALORE

and the earth is flat.