BA9 LHR-BKK, It Is What It Is

Old Feb 20, 20, 2:39 am
  #1  
Original Poster
 
Join Date: Jul 2008
Location: SGN
Programs: AA EXP, AS MVP 75k, Hilton Diamond, Marriott Plat
Posts: 147
BA9 LHR-BKK, It Is What It Is

I'm on Emerald with elite status on AA with 998,000 miles and ticking. Flown a lot, seen a lot until last week. I took BA9 LHR-BKK on full Y. Got seat 16k , aisle bulkhead in economy. I checked into the BA Lounge in Terminal 5, quite nice with all the trimmings. On par with SYD Qantas lounge IMO. I asked the agents for a cash upgrade to Club right up until to departure. No dice. Flight took off with 1 empty Club seat.

Right before take off, FA comes by to check my IFE. Totally busted. Tells me engineering cannot fix it. She offers me a middle seat with IFE as no other seat in the house was available. Enquired about inflight WiFi for entertainment instead and I was told to "pay" if I wanted that. I was completely exhausted and I didn't want to be rude, or even insist, so I let it go. Then I realized my economy seat had no power outlet. I paid ~20 British pounds for WiFi and my iPad died 6 hrs into the 12 hr flight. I politely enquired twice about charging my device for 30 mins anywhere. FA told me there were NO power outlets and EVEN FAs cannot charge their devices. Bummed, I went back to my seat and just wanted to rest and get on with my flight. Turned out my neighbor in 16k snuck up to PE to be with her companion. Don't get me wrong, I was grateful that I got extra space all to myself--but no IFE or power to charge my devices? Then, of course, WiFi goes out with 4 hrs left into the flight! What an ending. I'm on full Y, tried to buy up to Club, but got denied. Club seat flew empty. I get no IFE, no comparable compensation (a middle seat). I pay for WiFi, and get jipped for 1/3 of the flight. No power to recharge, and then totally dismissed about helping me recharge my device. My own seatmate decided to stowaway in PE and gets away with it. But it doesn't end there, the bathrooms in economy we're unhygienic, if not disgusting! See pic. I write to customer service on BA.com, and you know what? I was offered a $50 coupon for a future flight on BA. Tragic. Never again. Seriously. What do others think?



​​
haroon145 and James91 like this.

Last edited by muoitrieu; Feb 20, 20 at 8:28 pm
muoitrieu is offline  
Old Feb 20, 20, 3:01 am
  #2  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, SW Florida, and Toronto
Programs: UA 1K, Hilton Diamond, Discovery Black, and assorted others
Posts: 28,618
I threw up a little when I saw the photo. The whole thing is tragic. BA to BKK I will never do.
LondonElite is offline  
Old Feb 20, 20, 3:10 am
  #3  
HRE
 
Join Date: Feb 2018
Programs: BA
Posts: 29
That is really poor! Ugh that photo...

Out of interest OP when you say 'full Y' what exactly do you mean? You mean you paid a cash fare?
muoitrieu likes this.
HRE is offline  
Old Feb 20, 20, 3:14 am
  #4  
 
Join Date: Aug 2004
Programs: BA GOLD, LF HH Diamond, IHG Plat/AMB
Posts: 2,319
That picture is disgusting and enough to put anybody off flying BA.
Vote with your feet OP.
stevie is offline  
Old Feb 20, 20, 3:21 am
  #5  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, SW Florida, and Toronto
Programs: UA 1K, Hilton Diamond, Discovery Black, and assorted others
Posts: 28,618
Originally Posted by HRE View Post
That is really poor! Ugh that photo...

Out of interest OP when you say 'full Y' what exactly do you mean? You mean you paid a cash fare?
He probably meant a fully flexible Y cash fare. Expensive.
muoitrieu, James91 and peaches070 like this.
LondonElite is offline  
Old Feb 20, 20, 3:22 am
  #6  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, SW Florida, and Toronto
Programs: UA 1K, Hilton Diamond, Discovery Black, and assorted others
Posts: 28,618
Originally Posted by stevie View Post
That picture is disgusting and enough to put anybody off flying BA.
Vote with your feet OP.
But please, not in those shoes!
LondonElite is offline  
Old Feb 20, 20, 3:22 am
  #7  
 
Join Date: Nov 2004
Programs: BA GGL, TK Elite
Posts: 2,683
I'm sure there will be someone along shortly to explain why this is all perfectly fine and OP is to blame for having the wrong expectations.
LCY8737 is offline  
Old Feb 20, 20, 3:24 am
  #8  
 
Join Date: Dec 2011
Location: North Yorkshire, UK / Pasadena CA
Programs: BA Silver
Posts: 1,240
What do i think about it? That it's a dismal catalogue of failures, that you sound a lot more philosophical about it than most would be, and that a $50 coupon is an empty gesture not a real effort at service recovery. I'm not sure what would be appropriate redress. You don't need more Avios. i think maybe a space-available upgrade coupon plus an apology that sounded genuine.
muoitrieu and Nephoi like this.
fripperies is offline  
Old Feb 20, 20, 3:29 am
  #9  
 
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 857
I'm sorry for you experience and that bathroom/restroom was disgusting. Having done that particular flight in Y I vowed never again (Club World not that much better). BA use the oldest BA 772's on the flight, plus other routes. I now have travelled with Qatar, Ehitad, Swiss. all offering a better experience. As said vote with your feet and give your cash to other Oneworld airlines to use your status of be like myself travel with what timings and airlines you like or want to try, you won't be missed by BA I know that first hand.
John
muoitrieu, haroon145 and DelTroon like this.
thejohn is offline  
Old Feb 20, 20, 3:38 am
  #10  
 
Join Date: Nov 2018
Posts: 987
ugh. dude, im eating....

it is absolutely disgusting. imho this has nothing to do with aircraft age... you can keep an old toilet tidy as well as a new one...
Nephoi is offline  
Old Feb 20, 20, 3:57 am
  #11  
 
Join Date: May 2014
Posts: 2,778
If ever there was a justified BAshing thread this would be it.

Thereís no excuse for airplanes flying in this state at an airline that makes £1.5bn of profit yearly. Iíve seen better toilets on Kazakh trains at the end of a multi-day Almaty-Aqtobe journey.

Alex, Carolina and James ought to have a hard look at how Lufthansa or Delta can fly a 30-year-old plane and keep it utterly spotless whilst BA fails to do so on a newer bird. Shameful.
13901 is offline  
Old Feb 20, 20, 3:59 am
  #12  
 
Join Date: Sep 2018
Programs: BA executive club
Posts: 46
BA flies some old birds and some inconveniences come with that as reported by the OP. BA does not guarantee availability of AUP's. BA does not clean the toilets in flight (other airlines do!). Other important points: has the OP as AA emerald been greeted by the CSD/CSM? Was the food and drink service OK? Were the FA's friendly? Did the OP receive his AA miles? The OP seems to be satisfied with the lounge experience. Only when we have the complete picture, a correct assessment is possible.
muoitrieu likes this.
Trippelone is offline  
Old Feb 20, 20, 4:01 am
  #13  
Suspended
 
Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 971
OP: I would share your experience directly with BA management. Failing that push is to social media platforms and the press!
BearX220, SK and muoitrieu like this.
icegirl is offline  
Old Feb 20, 20, 4:04 am
  #14  
 
Join Date: Dec 2014
Location: London
Programs: BAEC Silver, HH Diamond, Avis President's Club
Posts: 1,200
Unfortunately a well-trodden path on this forum that BKK is not a good idea with BA, at least not until it gets the refurb'ed aircraft. We sympathise.
Foltan is offline  
Old Feb 20, 20, 4:15 am
  #15  
 
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,060
The state of the washroom seems to be more about the way the pax have behaved than about the type or age of the plane- or am I missing something?
muoitrieu, T8191, wrp96 and 5 others like this.
fruitcage is offline  

Thread Tools
Search this Thread
Search Engine: