crazyanglaisy

It would be good to know whether BA CC have specific responsibilities in the toilet cleaning department. Only once have I encountered something that I found really unacceptable (in a Y toilet on BA to HKG, close to the end of the flight). I raised it with an FA, and was politely told: sorry, it's not my responsibility to clean the toilets. Maybe that's just the way it is?

Mountlodge

In other words a self-perpetuating decline. From other threads I've read I think it started a long time ago. It's a shame as I want to see my 'home' (Subjective!!) airline do well. When I read negative views of FT'ers on here whom use BA but not necessarily British by nationality It makes me wonder what they think of my country in general if that's the attitude of the national airline. Q. Am I opening a can of worms here and is this narrative going Off Topic?
ML

EuropeanPete

Now’s probably not the time for that conversation - maybe in 5-10 years.

Back on topic, I’ve always avoided BA9/10 partly because the alternatives are always so keenly priced and so good. BA is very much my “home” airline, but when almost all the alternatives are significantly better and cheaper (some requiring a stop, obviously) I just don’t see why one would pick BA. My usual preferred is Qatar in J, but Eva and Thai do the trick pretty well particularly when I’m down the back in Y.

IAN-UK

But what has aircraft type got to do with not keeping the lavatories clean?

I don't think folk complain that the aircraft are old: they complain because their interiors are generally shoddy, not well maintained, and (specifically in this thread) because of filthy lavs. Other threads focus on the general grubbiness of BA aircraft. This careless, slipshod attitude to maintaining the cabin environment fresh and inviting seems unique among the carriers I fly with regularly.

Sam Bee

Oh nothing at all, that's simply inexcusable.

BAeuro

I don’t get why BA toilets are always so basic. They’re fine for WT and WTP (if clean) but I think CW and F could do with a nicer design to make them seem more elegant.

FlyerTalker39574

We’re mistaking BA for a business who cares.

lloydah

I'm not sure this would improve the cleanliness of the cabin let alone the loo

BAeuro

I get BA wants to make money but there’s a point where you have to stop as a ‘Premium Airline’.

BA could charge you to read the HighLife magazine, charge you for IFE but that would be ridiculous for a Full Service carrier. With regards to the toilets, an airline like BA should ensure the toilets are clean throughout the flight, at whatever cost.

muoitrieu

In my case, even though I wasn't charged for IFE, I was essentially told to take a lesser seat or suck it up at the very last minute. I've been disappointed plenty of times about missing an upgrade, but to make the downgrade list randomly is definitely the worst. Sometimes accidents happen and we cannot control things, we've all been there. I get it. But BA could have proactively tried to make it up somehow, and it would have gone a long way to impress me that it's a premier airline. A bump to PE or Club at the start would have been amazing. But I understand this is totally discretionary and it's a total privilege, not a right. But other simple things like offering WiFi to stream entertainment content (BA.air had this feature), helping me recharge my iPad or just offering some champagne would have a gone long, long way for me. As they say in business, especially hospitality, always try to "create value" for your customers so that they have authentic, positive experiences. Instead, I observed and felt the "standard of service" package hit me one after another after being randomly being selected for the downgrade seat: lack of power ports, loss of 1/3 wifi coverage, refusal to help me recharge, seatmate gets away with sneaking into PE, and then the toilet situation. Not to mention, after writing in to customer service, I was offered a $50 coupon.

So here's a test, if you were selected for the downgrade seat, and offered a $50 coupon on your next flight with BA, how many among us would be utterly eager to jump at that chance?

​​​

T8191

Let’s face it, much of BA (ground, air, staff, aircraft, IT) is shabby but functional much of the time. Any pretensions of being ‘World Class’ are a bit of a joke.

I readily acknowledge I’m not a frequent flyer, but typically 50k miles a year on BA gives me some perspective. It’s “OK” in the basic A>B transport aspect, but there’s no way I could ever enthuse about it. It doesn’t do what it says on the tin, and the Meerkat Bullshine really annoys me. It’s average, but makes money for the shareholders ... and people still fly with them. Regardless of rants on here about ‘never flying with BA again’ have pax levels dropped? Does BA still shift tonnes of freight every day?

I continue to use them for personal convenience, due to the route network and the FFP, but that’s about it. And we always travel with hygeine wipes!

Haagen Daz

Indeed.


The worst flight I have ever experienced on BA was to EZE; frankly disgusting crew in CW.

muoitrieu

Alas, it is what it is.

T8191

Yes, but as we only travel in J it is rather disappointing. The deficiencies in WT+/WT must be even more depressing, but I could guess that they have lower expectations.

BAeuro

I definitely wouldn’t accept £50 for poor service and a broken IFE, I would go back and try again.

Ironically, the more people who fly BA, the worse the experience will get. Not only will it lose some exclusivity (especially in the premium cabins) but the management will just see increasing loads with declining service, proving they can lower the offering and people won’t switch airlines.

Unfortunately us BAEC members can’t hold a strike (or could we ) and can only opt to fly with different airlines. However, this is quite hard for me who mainly uses European leisure flights, as BA is one of the only ‘Premium’ airlines flying direct to your holiday hotspots (Canary’s, Greek Islands, Croatia). I would like Virgin to fly to Europe and then maybe BA would have to up their game.

Also, by BA reducing services and thus flight prices (in some cases), they are able to capture some passengers who would have picked a LCC but are now excited they can fly BA.

However, at the end of the day I am studying Economics and understand BA just wants to maximise its revenue and they’re simply trying to find the point where they can operate with the lowest costs while retaining passengers and not driving everyone away.