16 Feb : BA Heathrow operations disrupted : Systems failures
Feb 16, 2020, 8:54 am
#1
Original Poster
Join Date: Jul 2010
Posts: 246
16 Feb : BA Heathrow operations disrupted : Systems failures
It looks like the security system for domestic flights is down, and agents are manually checking docs instead. I'm on the Lhr-Bhd and it's been delayed for 3 hours.
Feb 16, 2020, 9:12 am
#2
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Feb 16, 2020, 9:54 am
#4
Join Date: Sep 2018
Programs: BA/VS Gold
Posts: 276
pushing back now - 2.5 hours after scheduled departure.
Feb 16, 2020, 10:06 am
#5
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,941
Not storm related, however. Some kind of IT meltdown at Heathrow - passenger information displays completely down (no gate numbers etc). Boarded aircraft, only to be told that we were waiting for luggage. Apparently the dIT systems killed baggage handling too.
pushing back now - 2.5 hours after scheduled departure.
pushing back now - 2.5 hours after scheduled departure.
Feb 16, 2020, 10:46 am
#7
Join Date: Jun 2016
Programs: BAEC Silver
Posts: 58
Sitting in the DUB T1 lounge waiting for BA 827 to LHR, scheduled for 1755 which is currently delayed until 1959. Delay was varying between 1829 and 1844 until a few minutes ago until it became clear the outbound BA826 G-NEOR had not left LHR yet. It is currently scheduled to depart LHR 1800 / arrive DUB 1914.
On the plus side, looking forward to my first A321neo. Also hoping for my usual experience of BA crews during delays on this route in that they have historically gone on a kindness offensive to disarm the (understandable) grumpiness of weather delays. A double serving of the passenger’s tipple always works wonders!
On the plus side, looking forward to my first A321neo. Also hoping for my usual experience of BA crews during delays on this route in that they have historically gone on a kindness offensive to disarm the (understandable) grumpiness of weather delays. A double serving of the passenger’s tipple always works wonders!
Feb 16, 2020, 10:48 am
#8
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,457
Currently sat in Galleries South waiting for announcements as the info system is down too, so everything is being called. Both my 442 and the delayed 440 ought to have been called by now if they were going to leave when the app says, so I’m not hopeful. Screens have just shown a raft of cancellations later on - but don’t know if those are accurate!
Feb 16, 2020, 10:52 am
#9
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,735
Currently sat in Galleries South waiting for announcements as the info system is down too, so everything is being called. Both my 442 and the delayed 440 ought to have been called by now if they were going to leave when the app says, so I’m not hopeful. Screens have just shown a raft of cancellations later on - but don’t know if those are accurate!
Feb 16, 2020, 11:03 am
#10
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,457
Yes, just had an extensive list read out. I’m not cancelled (yet) but just left knowing nothing...
Feb 16, 2020, 11:04 am
#11
Join Date: Sep 2018
Programs: BA/VS Gold
Posts: 276
anyone know what this means for EU261? Over the 2 hour delay, but since this is an airport problem and not a BA problem can I still get compensation?
Feb 16, 2020, 11:08 am
#12
Join Date: Apr 2007
Location: London
Programs: BA GGLfL
Posts: 1,342
Waiting in AMS for the 441 back so would love to know latest timing. Earlier flights all oversold apparently
Feb 16, 2020, 11:09 am
#13
Join Date: Apr 2009
Location: UK
Posts: 92
16 Feb : BA Heathrow operations disrupted : Systems failures
I have family at Heathrow who's flight at 17.25 was cancelled. Now BA unable to rebook or do anything as IT has crashed!! Told by staff at customer services to go away as nothing they can do. Telephone helpline currently has no IT sysems working.
Last edited by travellertales; Feb 16, 2020 at 11:19 am
Feb 16, 2020, 11:18 am
#15
Join Date: Jun 2011
Programs: BAEC Gold, HHonors Gold, Marriot Bonvoy Gold, MeliaRewards Gold, Radisson Gold
Posts: 816
Tell them to hang in there and stay calm. I'm sure the crash is temporary and in the meantime they are eligible for due care (depending on how long they are held up for). What flight are they on, do you know?