16 Feb : BA Heathrow operations disrupted : Systems failures
Feb 16, 20, 3:07 pm
#78
Join Date: Aug 2008
Posts: 3,539
Flew from T3 on a 6.10pm flight and everything was smooth. When I emerged from the lounge there were lots of staff around the screens helping passengers in a friendly and efficient manner.
My flight was delayed but because of the winds causing problems. However, although 1 hour and 10 minutes late taking off we flew at the speed of light and arrived early!
Finnair flight.
My flight was delayed but because of the winds causing problems. However, although 1 hour and 10 minutes late taking off we flew at the speed of light and arrived early!
Finnair flight.
Feb 16, 20, 3:12 pm
#79
Join Date: Jun 2008
Location: London
Programs: AAdvantage, and BAEC in name only
Posts: 712
Originally Posted by Barnaby100
The return LBA to LHR is showing as cancelled in the app with refund/rebook options. I was unable to check in and then it changed to cancelled. I am now on the 7.34 LNER- what joy. The reason says air traffic restrictions.
Feb 16, 20, 3:36 pm
#80
Join Date: Dec 2015
Location: LON
Programs: BA Silver
Posts: 128
Originally Posted by Mike P
Thanks as always, CWS, for your valued input. Gatwick is a pain to get to from here and I have no idea where the airports that Ryanair serves are but they are not where I need to be. I will try and get myself re-booked on a later Finnair flight. I'm lucky in that all I need to do tomorrow is travel so it could be a lot worse.
No options in MMB, called up and got on the AY A350 service at 10.20am to HEL, and quick connection to ARN. All availability to ARN is zeroed out in exertflyer tomorrow.
Feb 16, 20, 3:52 pm
#81
Join Date: Aug 2016
Posts: 69
So booked CPH LHR MAN on BA0817 then BA1398 midway between CPH and LHR my booking was swapped to B1420 which was subsequently cancelled BA1398 was delayed by 3 hrs do would’ve easily made it but by the time I managed to speak to someone there were 8 waitlisted so binned it and got the train as couldn’t be booked until Tuesday am. This would’ve been my 4 th qualifying flight for silver how do I go about getting the flight added to my account if that’s possible
Feb 16, 20, 4:15 pm
#82
Join Date: Oct 2019
Location: Dublin
Programs: BA Silver
Posts: 49
My flight to Warsaw ending up landing just over 3 hours late (3 hours 10 mins) this evening. Looking at all the cancellations it seems I got lucky, but it certainly didn't feel that way when we were sitting on the tarmac for 2 hours!
I get that this was out of BA's control, but it was handled absolutely awfully. The main reason we were delayed was because a third of our passengers were missing (I only found out the gate through announcements in the lounge, but even these weren't clear on what the issue was) and there was no effort being made to inform people that there was a problem. Surely someone could have manually put up some signs in T5 like they seemed to do in other terminals? I'd really like to find out if this is grounds for compensation, particularly as I pass the over 3 hours rule.
I get that this was out of BA's control, but it was handled absolutely awfully. The main reason we were delayed was because a third of our passengers were missing (I only found out the gate through announcements in the lounge, but even these weren't clear on what the issue was) and there was no effort being made to inform people that there was a problem. Surely someone could have manually put up some signs in T5 like they seemed to do in other terminals? I'd really like to find out if this is grounds for compensation, particularly as I pass the over 3 hours rule.
Feb 16, 20, 4:20 pm
#83
Suspended
Join Date: Dec 2019
Posts: 629
Originally Posted by reddishvelvet
My flight to Warsaw ending up landing just over 3 hours late (3 hours 10 mins) this evening. Looking at all the cancellations it seems I got lucky, but it certainly didn't feel that way when we were sitting on the tarmac for 2 hours!
I get that this was out of BA's control, but it was handled absolutely awfully. The main reason we were delayed was because a third of our passengers were missing (I only found out the gate through announcements in the lounge, but even these weren't clear on what the issue was) and there was no effort being made to inform people that there was a problem. Surely someone could have manually put up some signs in T5 like they seemed to do in other terminals? I'd really like to find out if this is grounds for compensation, particularly as I pass the over 3 hours rule.
I get that this was out of BA's control, but it was handled absolutely awfully. The main reason we were delayed was because a third of our passengers were missing (I only found out the gate through announcements in the lounge, but even these weren't clear on what the issue was) and there was no effort being made to inform people that there was a problem. Surely someone could have manually put up some signs in T5 like they seemed to do in other terminals? I'd really like to find out if this is grounds for compensation, particularly as I pass the over 3 hours rule.
Feb 16, 20, 4:45 pm
#84
Join Date: Aug 2010
Location: UK
Posts: 1,711
Finally received a cancellation text from Ba however they have rebooked me onto a flight on which I am already booked and have been for months. I assume wait until I get to the airport as I dont want to risk being offloaded twice
Feb 16, 20, 4:53 pm
#85
Join Date: Sep 2005
Location: Philly
Programs: AA, BA, NH, TP
Posts: 686
I just found out my flight to MAD tomorrow is cancelled. No emai or text alert, I decided to check after reading this post. An excellent example on just how useful reading the BA forum. Tks all who have contributed to this thread.
If you are flying tomorrow please check you booking to make sure your flight has not been cancelled.
Expert Flyer is a great tool as by checking I eventually got a seat on a flight one hour before my original cancelled flight.
If you are flying tomorrow please check you booking to make sure your flight has not been cancelled.
Expert Flyer is a great tool as by checking I eventually got a seat on a flight one hour before my original cancelled flight.
Feb 16, 20, 5:07 pm
#86
Join Date: Nov 2010
Posts: 5,298
Originally Posted by corporate-wage-slave
Nor did I, but it turns out they are both over 100 km from Stockholm. Since CBG is merely 50 miles / 80 km from London, clearly your local airport is missing a trick not calling itself London Fenland Airport.
Feb 16, 20, 5:25 pm
#88
Suspended
Join Date: Dec 2019
Posts: 629
Originally Posted by Bar Operator
Is one able to call the US number outside of UK office opening times to make a cancellation for tomorrow in accordance with the customer guidelines posted above ?
Feb 16, 20, 5:45 pm
#89
Original Poster
Join Date: Jul 2010
Posts: 244
Originally Posted by etiene
Pretty clear that however they’re dealing with the issue, it’s causing longer turns than the schedules can cope with. I guess they’d also be hoping that they can blame the IT failure on the weather too...?
Feb 16, 20, 6:34 pm
#90
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,486
Given that the issue was LHR’s systems, what caused ba.com / MMB to be down, as reported by multiple posters? Is there a dependency on LHR systems, or could it just not cope with an increase in traffic due to the LHR system issues?
