16 Feb : BA Heathrow operations disrupted : Systems failures
Feb 16, 20, 1:31 pm
#61
Join Date: Nov 2008
Location: Cambridge, UK
Programs: Mucci, BA GGL/CCR
Posts: 751
Originally Posted by corporate-wage-slave
There is some availability on SK services (not much though) so if you get through to a contact centre they may be able to rebook you. Or go to LHR and see if they can help there.. Otherwise consider going to LGW for the Norwegian service at 13:10. As they aren't IATA ticketers I think you would have to book that yourself and hope the BA refund covers it. Or go to Stansted, if you're in Cambridge, Ryanair have flights to Skavsta and Västerås, whereever they may be!
Feb 16, 20, 1:35 pm
#62
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 58,424
Originally Posted by Mike P
I have no idea where the airports that Ryanair serves are but they are not where I need to be.
Feb 16, 20, 1:35 pm
#63
Join Date: Mar 2017
Location: AMS
Programs: BAEC Gold, Flying Blue Silver, TK M&S Nobody
Posts: 1,794
Originally Posted by etiene
I’m at the gate for 442 - there are gate agents, but they’re waiting on a manager? Think it’s to do with the system being borked. Some screens back on but showing the wrong gates too. Continual slippage at the moment.
Feb 16, 20, 1:36 pm
#64
Join Date: Sep 2016
Location: London
Programs: BA Bronze
Posts: 100
Originally Posted by etiene
I’m at the gate for 442 - there are gate agents, but they’re waiting on a manager? Think it’s to do with the system being borked. Some screens back on but showing the wrong gates too. Continual slippage at the moment.
Feb 16, 20, 1:50 pm
#66
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,629
Originally Posted by 27Liam
Sitting in the DUB T1 lounge waiting for BA 827 to LHR, scheduled for 1755 which is currently delayed until 1959. Delay was varying between 1829 and 1844 until a few minutes ago until it became clear the outbound BA826 G-NEOR had not left LHR yet. It is currently scheduled to depart LHR 1800 / arrive DUB 1914.
On the plus side, looking forward to my first A321neo. Also hoping for my usual experience of BA crews during delays on this route in that they have historically gone on a kindness offensive to disarm the (understandable) grumpiness of weather delays. A double serving of the passenger’s tipple always works wonders!
On the plus side, looking forward to my first A321neo. Also hoping for my usual experience of BA crews during delays on this route in that they have historically gone on a kindness offensive to disarm the (understandable) grumpiness of weather delays. A double serving of the passenger’s tipple always works wonders!
I know there are lots of BA zealots on this forum who will be happy to point out smugly that since it wasn't BA's problem, BA had no obligation to their customers. Yup, sure, totally correct. It really worked too, I feel ever so much better about BA as a result...ha!
Feb 16, 20, 1:52 pm
#67
Join Date: Dec 2019
Posts: 10
At the gate (A10c) now for BA123 to Doha. All the QR flights were completely full with people smarter / faster than me. There is no way this flight takes off at 9:00pm now they still have to bus everyone from this gate to the (hopefully) repaired plane.
Feb 16, 20, 2:05 pm
#68
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 17,776
Originally Posted by RichardInSF
Well I was on LIN-LHR today and we sat on the tarmac for 2 1/2 hours. The FA "kindness offensive" for us consisted of them distributing plastic cups of drinking water, mostly just on demand. After an hour they agreed to sell other refreshments except they claimed they couldn't sell anything hot or alcoholic.
I know there are lots of BA zealots on this forum who will be happy to point out smugly that since it wasn't BA's problem, BA had no obligation to their customers. Yup, sure, totally correct. It really worked too, I feel ever so much better about BA as a result...ha!
I know there are lots of BA zealots on this forum who will be happy to point out smugly that since it wasn't BA's problem, BA had no obligation to their customers. Yup, sure, totally correct. It really worked too, I feel ever so much better about BA as a result...ha!
Feb 16, 20, 2:12 pm
#69
Join Date: May 2008
Location: SEA
Programs: Alaska 100K
Posts: 642
Wow, dodged a bullet!
Flew on BA 52 from SEA -LHR on the 15th, when we landed at 7 am was told our connecting flight to LIN at 11:45 was cancelled. Went directly to the gate for the 10:20 am flight and flew out standby. We had initially been rescheduled to fly on the 18:30 flight (12 hour layover!) - that flight (570) has still not left LHR as of now, 21:10. What a mess and thank goodness we got out of there!
Feb 16, 20, 2:16 pm
#71
Join Date: Jan 2003
Location: London, UK
Posts: 5,394
Interestingly their app is now also spamming people with erroneous notifications. I'm getting them every ten minutes now and a bunch of people on Twitter seem to be complaining too.
Now clearly this is a minor annoyance compared to the mess that the terminals are, but it does make me wonder if there's something wider going on, or if this is some kind of attack of some sort?
Now clearly this is a minor annoyance compared to the mess that the terminals are, but it does make me wonder if there's something wider going on, or if this is some kind of attack of some sort?
Feb 16, 20, 2:19 pm
#72
Join Date: May 2008
Location: SEA
Programs: Alaska 100K
Posts: 642
Wow, dodged a bullet!
Flew on BA 52 from SEA -LHR on the 15th, when we landed at 7 am was told our connecting flight to LIN at 11:45 was cancelled. Went directly to the gate for the 10:20 am flight and flew out standby. We had initially been rescheduled to fly on the 18:30 flight (12 hour layover!) - that flight (570) has still not left LHR as of now, 21:10. What a mess and thank goodness we got out of there!
Feb 16, 20, 2:41 pm
#74
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,232
Originally Posted by Mike P
Thanks as always, CWS, for your valued input. Gatwick is a pain to get to from here and I have no idea where the airports that Ryanair serves are but they are not where I need to be. I will try and get myself re-booked on a later Finnair flight. I'm lucky in that all I need to do tomorrow is travel so it could be a lot worse.
Feb 16, 20, 2:41 pm
#75
Join Date: Jun 2008
Location: London
Programs: AAdvantage, and BAEC in name only
Posts: 712
Monday morning flight to LBA is showing as cancelled on ba.com but no notification as yet.
Is this weather or IT related? If IT is it really cancelled?
Any advice welcome to placate stressed better half!
Is this weather or IT related? If IT is it really cancelled?
Any advice welcome to placate stressed better half!
