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16 Feb : BA Heathrow operations disrupted : Systems failures

16 Feb : BA Heathrow operations disrupted : Systems failures

Old Feb 16, 20, 1:58 pm
  #46  
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Originally Posted by ginger50 View Post
I’ll come and say hi
My flight was delayed from 0925 to 1100 this morning, but at least we got out and I was home around 2 hours late. Hope you/everyone manages to either get to where they need to go tonight or at least get to a hotel.
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Old Feb 16, 20, 1:59 pm
  #47  
 
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[QUOTE=ginger50;32078946]
Originally Posted by flatlander View Post
Hello from the economy end of the train, where there is not a single empty seat leaving St Pancras (that I could see in any coach). Unfortunately the new Eurostar seats are so bad that I'm typing this sitting on the floor in the corridor because it's more comfortable (until the laptop battery runs out).

I’ll come and say hi
Heh, sure. Now in a better seat, coach 10 seat 3
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Old Feb 16, 20, 2:00 pm
  #48  
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Originally Posted by Rufin View Post
My flight to Glasgow cancelled. have been automatically rebooked onto a flight from Gatwick tomorrow afternoon

waiting to speak to customer services but need to look for accommodation overnight I think. Hopefully I can claim the cost of this back but worried because they said cancellation was because of adverse weather
Hi,

BA still have to provide duty of care regardless of reason ( so hotel accomodation will be covered- a guideline is GBP200 per room IIRC)

Regards

TBS
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Old Feb 16, 20, 2:02 pm
  #49  
 
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I'm due to be flying to ARN tomorrow on the BA780 departing at 13.25 arriving at 17.00 and see it's cancelled. The only option I'm offered in MMB is to leave LHR at 07.30 tomorrow and connect with Finnair which isn't possible. I need to be there sometime tomorrow for a meeting first thing on Tuesday, what's a sensible approach here?
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Old Feb 16, 20, 2:05 pm
  #50  
 
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Can't quite see this as being under the airlines' control, so I'd be doubtful EC261 applies. Duty of care definitely though.
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Old Feb 16, 20, 2:07 pm
  #51  
 
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Originally Posted by flatlander View Post
Originally Posted by ginger50 View Post

Heh, sure. Now in a better seat, coach 10 seat 3
just went through coach 10.... where are you seated?

Last edited by Prospero; Feb 16, 20 at 2:08 pm Reason: Repair quotation frames
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Old Feb 16, 20, 2:07 pm
  #52  
 
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Looks quite messy. Good luck to all.
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Old Feb 16, 20, 2:08 pm
  #53  
 
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Originally Posted by bisonrav View Post
Can't quite see this as being under the airlines' control, so I'd be doubtful EC261 applies. Duty of care definitely though.
Legally one would hope that it should be that EU261 applies and the airlines raise compensation issues with the airport which obviously messed up here.
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Old Feb 16, 20, 2:11 pm
  #54  
 
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Originally Posted by Tigerbo View Post
Well my 20:20 flight to ncl got cancelled - Heathrow is just a mess. Can't get a flight back till 7pm tomorrow - checked trains and can't even get a ticket. Can I claim loss of earnings from BA?

I Am convinced its only be cancelled because the 18:05 is delayed to 20:17....so same time as my flight. Disgraceful behaviour if that's the case as its sunny in London and in Newcastle I have been told
If you’re prepared to risk standing* you should be able to still get a train ticket up to Newcastle. There’s one just before 9pm, another just before 10pm. You would get in late but if the alternative is waiting for (possibly cancelled) flights first thing...?





* You’re probably too late for a reservation, but even with people who have postponed travel/transferred from a plane, I doubt the late trains will be that full on a Sunday night heading north. The few times I’ve been on ones even leaving KGX 7-8ish on a Sunday, they’re practically dead after Peterborough
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Old Feb 16, 20, 2:13 pm
  #55  
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Originally Posted by Mike P View Post
I'm due to be flying to ARN tomorrow on the BA780 departing at 13.25 arriving at 17.00 and see it's cancelled. The only option I'm offered in MMB is to leave LHR at 07.30 tomorrow and connect with Finnair which isn't possible. I need to be there sometime tomorrow for a meeting first thing on Tuesday, what's a sensible approach here?
There is some availability on SK services (not much though) so if you get through to a contact centre they may be able to rebook you. Or go to LHR and see if they can help there.. Otherwise consider going to LGW for the Norwegian service at 13:10. As they aren't IATA ticketers I think you would have to book that yourself and hope the BA refund covers it. Or go to Stansted, if you're in Cambridge, Ryanair have flights to Skavsta and Västerĺs, whereever they may be!
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Old Feb 16, 20, 2:14 pm
  #56  
 
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Help please.... I was on a flight to BRU today that was cancelled, then rebooked for tomorrow, and have just discovered tomorrow's flight has been cancelled.

I'm already in a hotel courtesy of BA. The rebooking options are too far out to be useful, so I'm thinking of cancelling and trying something else (Eurostar, ferry?).

Does my having accepted the hotel and a rebooking (which has now been cancelled) complicate getting a refund?
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Old Feb 16, 20, 2:19 pm
  #57  
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Originally Posted by windowontheAside View Post
Does my having accepted the hotel and a rebooking (which has now been cancelled) complicate getting a refund?
No, I don't think so, since you are still a customer at the moment. So I would claim the airfare back after tomorrow. If a flight is cancelled there is an absolute right to a refund, you only get duty of care while you are a customer however.
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Old Feb 16, 20, 2:21 pm
  #58  
 
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Originally Posted by etiene View Post
I guess they’d also be hoping that they can blame the IT failure on the weather too...?
That's exactly what they're doing. My LYS-LHR tomorrow has just been cancelled with reason listed as 'weather' which is highly suspicious given that it came in the middle of a raft of systems-failure cancellations.

But I guess BA could reasonably call the airport's failure an extraordinary circumstance?
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Old Feb 16, 20, 2:21 pm
  #59  
 
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Currently stuck in Amsterdam waiting for the BA442, earlier inbound not on its way neither, let’s see what’s gonna happen with other AMS services already cancelled.
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Old Feb 16, 20, 2:27 pm
  #60  
 
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Originally Posted by Erwin10 View Post
Currently stuck in Amsterdam waiting for the BA442, earlier inbound not on its way neither, let’s see what’s gonna happen with other AMS services already cancelled.
I’m at the gate for 442 - there are gate agents, but they’re waiting on a manager? Think it’s to do with the system being borked. Some screens back on but showing the wrong gates too. Continual slippage at the moment.
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