16 Feb : BA Heathrow operations disrupted : Systems failures
Feb 16, 2020, 12:58 pm
#46
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Feb 16, 2020, 12:59 pm
#47
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[QUOTE=ginger50;32078946]
Heh, sure. Now in a better seat, coach 10 seat 3 
Hello from the economy end of the train, where there is not a single empty seat leaving St Pancras (that I could see in any coach). Unfortunately the new Eurostar seats are so bad that I'm typing this sitting on the floor in the corridor because it's more comfortable (until the laptop battery runs out).
I’ll come and say hi
I’ll come and say hi
Feb 16, 2020, 1:00 pm
#48
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My flight to Glasgow cancelled. have been automatically rebooked onto a flight from Gatwick tomorrow afternoon 
waiting to speak to customer services but need to look for accommodation overnight I think. Hopefully I can claim the cost of this back but worried because they said cancellation was because of adverse weather
waiting to speak to customer services but need to look for accommodation overnight I think. Hopefully I can claim the cost of this back but worried because they said cancellation was because of adverse weather
BA still have to provide duty of care regardless of reason ( so hotel accomodation will be covered- a guideline is GBP200 per room IIRC)
Regards
TBS
Feb 16, 2020, 1:02 pm
#49
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I'm due to be flying to ARN tomorrow on the BA780 departing at 13.25 arriving at 17.00 and see it's cancelled. The only option I'm offered in MMB is to leave LHR at 07.30 tomorrow and connect with Finnair which isn't possible. I need to be there sometime tomorrow for a meeting first thing on Tuesday, what's a sensible approach here?
Feb 16, 2020, 1:07 pm
#51
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Feb 16, 2020, 1:08 pm
#53
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Legally one would hope that it should be that EU261 applies and the airlines raise compensation issues with the airport which obviously messed up here.
Feb 16, 2020, 1:11 pm
#54
Join Date: Jul 2012
Location: The North
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Well my 20:20 flight to ncl got cancelled - Heathrow is just a mess. Can't get a flight back till 7pm tomorrow - checked trains and can't even get a ticket. Can I claim loss of earnings from BA?
I Am convinced its only be cancelled because the 18:05 is delayed to 20:17....so same time as my flight. Disgraceful behaviour if that's the case as its sunny in London and in Newcastle I have been told
I Am convinced its only be cancelled because the 18:05 is delayed to 20:17....so same time as my flight. Disgraceful behaviour if that's the case as its sunny in London and in Newcastle I have been told
* You’re probably too late for a reservation, but even with people who have postponed travel/transferred from a plane, I doubt the late trains will be that full on a Sunday night heading north. The few times I’ve been on ones even leaving KGX 7-8ish on a Sunday, they’re practically dead after Peterborough
Feb 16, 2020, 1:13 pm
#55
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I'm due to be flying to ARN tomorrow on the BA780 departing at 13.25 arriving at 17.00 and see it's cancelled. The only option I'm offered in MMB is to leave LHR at 07.30 tomorrow and connect with Finnair which isn't possible. I need to be there sometime tomorrow for a meeting first thing on Tuesday, what's a sensible approach here?
Feb 16, 2020, 1:14 pm
#56
Join Date: May 2012
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Help please.... I was on a flight to BRU today that was cancelled, then rebooked for tomorrow, and have just discovered tomorrow's flight has been cancelled.
I'm already in a hotel courtesy of BA. The rebooking options are too far out to be useful, so I'm thinking of cancelling and trying something else (Eurostar, ferry?).
Does my having accepted the hotel and a rebooking (which has now been cancelled) complicate getting a refund?
I'm already in a hotel courtesy of BA. The rebooking options are too far out to be useful, so I'm thinking of cancelling and trying something else (Eurostar, ferry?).
Does my having accepted the hotel and a rebooking (which has now been cancelled) complicate getting a refund?
Feb 16, 2020, 1:19 pm
#57
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No, I don't think so, since you are still a customer at the moment. So I would claim the airfare back after tomorrow. If a flight is cancelled there is an absolute right to a refund, you only get duty of care while you are a customer however.
Feb 16, 2020, 1:21 pm
#58
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But I guess BA could reasonably call the airport's failure an extraordinary circumstance?
Feb 16, 2020, 1:27 pm
#60
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I’m at the gate for 442 - there are gate agents, but they’re waiting on a manager? Think it’s to do with the system being borked. Some screens back on but showing the wrong gates too. Continual slippage at the moment.