16 Feb : BA Heathrow operations disrupted : Systems failures
Feb 16, 20, 1:01 pm
#31
Join Date: Jan 2020
Programs: BAEC
Posts: 45
I have just received a text and an email to tell me that my flight tomorrow has been cancelled and I have been rebooked on Tuesday flights. This is no good and when trying to call the helpline, my call is continuously ended before I get through
Feb 16, 20, 1:07 pm
#34
Join Date: Apr 2009
Location: Vienna
Programs: BAEC Gold, TK E+, LH Sen, Accor Plat, Base level: AF, AS, DL, Hilton, IHG
Posts: 194
T3 info screen below . I arrived for my Vienna flight (after my original flight BA704 cancelled this afternoon) to be told my new flight BA706 was also cancelled. Mayhem in the T3 British Airways area, then 10 minutes later we are told the flight back on, but rather delayed
The charming man in the Qantas lounge, which was deserted as QF cancelled both evening flights, said T5 was even more chaotic.
The charming man in the Qantas lounge, which was deserted as QF cancelled both evening flights, said T5 was even more chaotic.
Last edited by Shuttle; Feb 16, 20 at 1:09 pm Reason: Typo
Feb 16, 20, 1:08 pm
#35
Join Date: Mar 2017
Location: AMS
Programs: BAEC Gold, Flying Blue Silver, TK M&S Nobody
Posts: 1,726
Originally Posted by harry0233
How is it different from an IT meltdown that BA outsourced to an outside vendor? E.g.: Amadeus. I believe based on the last court ruling that it's still covered under EC261. They could have also boarded people manually much sooner rather than waited over 3 hrs before doing that. So it's not like it's absolutely impossible to not board people
Feb 16, 20, 1:16 pm
#36
Join Date: Apr 2016
Posts: 10
Well my 20:20 flight to ncl got cancelled - Heathrow is just a mess. Can't get a flight back till 7pm tomorrow - checked trains and can't even get a ticket. Can I claim loss of earnings from BA?
I Am convinced its only be cancelled because the 18:05 is delayed to 20:17....so same time as my flight. Disgraceful behaviour if that's the case as its sunny in London and in Newcastle I have been told
I Am convinced its only be cancelled because the 18:05 is delayed to 20:17....so same time as my flight. Disgraceful behaviour if that's the case as its sunny in London and in Newcastle I have been told
Feb 16, 20, 1:18 pm
#37
Join Date: May 2012
Location: Ipswich
Posts: 7,542
I'm at T5. It's chaos. MMB is down, ba.com is down. There's no gate info posting - I just sent a lady running to C gates where her JNB flight is boarding. Shed been trying to get info for the last hour but all departure boards are fro,en.
Feb 16, 20, 1:22 pm
#39
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 57,547
Originally Posted by harry0233
How is it different from an IT meltdown that BA outsourced to an outside vendor? E.g.: Amadeus. I believe based on the last court ruling that it's still covered under EC261. They could have also boarded people manually much sooner rather than waited over 3 hrs before doing that. So it's not like it's absolutely impossible to not board people
HAL's problems seemed to have started quite some time ago now, judging from this 13:15 tweet and photo.
Feb 16, 20, 1:48 pm
#42
Join Date: Jun 2009
Location: MME (midway between NCL and LBA)
Programs: BA Gold, AF/KL Gold, Hilton Gold, Nordic Choice Gold
Posts: 722
Originally Posted by Tigerbo
Well my 20:20 flight to ncl got cancelled - Heathrow is just a mess. Can't get a flight back till 7pm tomorrow - checked trains and can't even get a ticket. Can I claim loss of earnings from BA?
I Am convinced its only be cancelled because the 18:05 is delayed to 20:17....so same time as my flight. Disgraceful behaviour if that's the case as its sunny in London and in Newcastle I have been told
I Am convinced its only be cancelled because the 18:05 is delayed to 20:17....so same time as my flight. Disgraceful behaviour if that's the case as its sunny in London and in Newcastle I have been told
Tomorrow's BA1321 NCL-LHR at 0700 has been cancelled - just had a text message and got rebooked on the noon flight.
Feb 16, 20, 1:48 pm
#43
Join Date: Sep 2017
Location: GLA
Programs: BAEC Bronze
Posts: 39
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My flight to Glasgow cancelled. have been automatically rebooked onto a flight from Gatwick tomorrow afternoon 
waiting to speak to customer services but need to look for accommodation overnight I think. Hopefully I can claim the cost of this back but worried because they said cancellation was because of adverse weather
waiting to speak to customer services but need to look for accommodation overnight I think. Hopefully I can claim the cost of this back but worried because they said cancellation was because of adverse weather
Feb 16, 20, 1:48 pm
#44
Join Date: Dec 2016
Location: Cheshire
Programs: BA Gold, Accor Platinum, IHG Diamond
Posts: 499
Originally Posted by travellertales
Family off to Heathrow hotel for the night. All evening flights to paric cancelled. BA systems are working again and rebooked for tomorrow.
Do we think MCOL will enforce EU261 payment, this seems to be IT related too.
