16 Feb : BA Heathrow operations disrupted : Systems failures
Feb 16, 20, 12:20 pm
#17
Join Date: May 2010
Location: London
Programs: BA Gold, AF/KL Gold, Marriott Gold
Posts: 830
It is not just BA- Heathrow wide issue it seems:
https://www.euronews.com/2020/02/16/...-for-thousands
Heathrow systems outage causes delays for thousands
https://www.euronews.com/2020/02/16/...-for-thousands
Heathrow systems outage causes delays for thousands
Feb 16, 20, 12:22 pm
#19
Join Date: Dec 2014
Location: London, UK
Programs: BAEC, VS, Marriott, HH, Hertz PC
Posts: 268
Originally Posted by jeremyBA
It seems to be a Heathrow problem not a ba one according to Twitter
Feb 16, 20, 12:26 pm
#21
Join Date: Dec 2019
Posts: 10
Im sitting in Galleries South (*waves to etiene*) waiting for BA123, which is delayed to complete maintenance work. Im really curious what maintenance work it is, and how likely it is that this delay will turn into a cancellation (even if unrelated to all the other cancellations).
If I try to find an alternative now, I might be able to.
If I wait until they actually cancel, Ill be stuck in London tonight (as much as I love London; that wasnt in my plans). Any advice?
If I try to find an alternative now, I might be able to.
If I wait until they actually cancel, Ill be stuck in London tonight (as much as I love London; that wasnt in my plans). Any advice?
Feb 16, 20, 12:34 pm
#22
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 57,698
Originally Posted by rhysflies
anyone know what this means for EU261? Over the 2 hour delay, but since this is an airport problem and not a BA problem can I still get compensation?
If you wanted to make a stand: a senior court might, might, take the view that HAL is BA's supplier here and BA can ping the cost on to HAL. By no means a certain outcome! The other option, perhaps more interesting, is if you demand directly from HAL that they refund (e.g.) half or all their 17.41 Passenger Service Charge under the Consumer Rights Act, on the basis of poor quality workmanship. I'd really like someone to try that!
Feb 16, 20, 12:47 pm
#24
Join Date: Oct 2017
Location: PER
Programs: QF P1, OZ Diamond
Posts: 43
Looks like this is affecting the baggage system, I'm currently in reclaim at T5 and the belts are being allocated manually. Seems to be pretty significant delays too. Frustratingly this is the first trip in about two years that I have checked a bag!
Feb 16, 20, 12:50 pm
#26
Join Date: Sep 2018
Programs: BA/VS Silver
Posts: 233
Originally Posted by corporate-wage-slave
Firstly you need to be 3 hours late arriving before compensation becomes in contention (but 2 hours late departure for refreshments / right to care on short services). If it turns out to be HAL's fault - which is what I'm reading here - then that's outside BA's control. BA still need to take all reasonable measures to minimise your delay.
If you wanted to make a stand: a senior court might, might, take the view that HAL is BA's supplier here and BA can ping the cost on to HAL. By no means a certain outcome! The other option, perhaps more interesting, is if you demand directly from HAL that they refund (e.g.) half or all their 17.41 Passenger Service Charge under the Consumer Rights Act, on the basis of poor quality workmanship. I'd really like someone to try that!
If you wanted to make a stand: a senior court might, might, take the view that HAL is BA's supplier here and BA can ping the cost on to HAL. By no means a certain outcome! The other option, perhaps more interesting, is if you demand directly from HAL that they refund (e.g.) half or all their 17.41 Passenger Service Charge under the Consumer Rights Act, on the basis of poor quality workmanship. I'd really like someone to try that!
Feb 16, 20, 12:53 pm
#28
Join Date: Dec 2003
Location: London, UK
Programs: BA Gold, IHG Diamond Amb
Posts: 106
Originally Posted by rfarlz
Looks like this is affecting the baggage system, I'm currently in reclaim at T5 and the belts are being allocated manually. Seems to be pretty significant delays too. Frustratingly this is the first trip in about two years that I have checked a bag!
Feb 16, 20, 1:00 pm
#29
Join Date: Mar 2017
Location: AMS
Programs: BAEC Gold, Flying Blue Silver, TK M&S Nobody
Posts: 1,759
Originally Posted by YYZPolarBear
Im sitting in Galleries South (*waves to etiene*) waiting for BA123, which is delayed to complete maintenance work. Im really curious what maintenance work it is, and how likely it is that this delay will turn into a cancellation (even if unrelated to all the other cancellations).
If I try to find an alternative now, I might be able to.
If I wait until they actually cancel, Ill be stuck in London tonight (as much as I love London; that wasnt in my plans). Any advice?
If I try to find an alternative now, I might be able to.
If I wait until they actually cancel, Ill be stuck in London tonight (as much as I love London; that wasnt in my plans). Any advice?
Im at the very north end, yellow and black backpack and a can of speedbird.
Feb 16, 20, 1:01 pm
#30
Original Poster
Join Date: Jul 2010
Posts: 244
Originally Posted by corporate-wage-slave
Firstly you need to be 3 hours late arriving before compensation becomes in contention (but 2 hours late departure for refreshments / right to care on short services). If it turns out to be HAL's fault - which is what I'm reading here - then that's outside BA's control. BA still need to take all reasonable measures to minimise your delay.
If you wanted to make a stand: a senior court might, might, take the view that HAL is BA's supplier here and BA can ping the cost on to HAL. By no means a certain outcome! The other option, perhaps more interesting, is if you demand directly from HAL that they refund (e.g.) half or all their 17.41 Passenger Service Charge under the Consumer Rights Act, on the basis of poor quality workmanship. I'd really like someone to try that!
If you wanted to make a stand: a senior court might, might, take the view that HAL is BA's supplier here and BA can ping the cost on to HAL. By no means a certain outcome! The other option, perhaps more interesting, is if you demand directly from HAL that they refund (e.g.) half or all their 17.41 Passenger Service Charge under the Consumer Rights Act, on the basis of poor quality workmanship. I'd really like someone to try that!
