BAPP 2-41 Voucher conundrum with AMEX

Old Feb 16, 20, 9:39 am
  #16  
 
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,108
Originally Posted by 'andad View Post
The statement said I had 202 to go, calculated 6 days earlier. In that 6 days I had spent 147 and then stopped spending. 3 differernt agents agreed I had not reached the 10k threshold. I complained that the statement was incorrect or misleading. Amex investigated and said I had overspent by 17, apparently by pending spends. There is no mention of "does not include pending" on the statement, also when I got the statement it was impossible to verify what might have been pending 6 days before statement date. If 3 agents cannot see how i reached the threshold, how am I expected to know "pending" was to blame. And, how to know in the future?
I gave Amex a solution that would have cost them nothing, they bluntly said voucher could not be re-issued (I knew that & didn't ask for that). It has cost them a 2001 customer's goodwill and quite possibly loyalty.
Sorry- I understand your complaint. My question was (poorly) addressed to the OP.
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