The When BA Get It Right Thread
Feb 14, 2020, 12:53 pm
#1
Original Poster
Join Date: Aug 2018
Programs: BAEC Gold, Hilton Diamond
Posts: 152
The "When BA Get It Right" Thread
Sorry if this thread exists, I couldn't find anything after a quick search of the forum.
I thought it would be fun to create a thread full of positive experiences from flying British Airways.
I'll start:
I thoroughly enjoyed listening to the English National Opera today in the Galleries First Lounge:
Additionally, the cabin service manager welcomed me onboard and congratulated me on achieving gold - I thought that was a nice touch.
I thought it would be fun to create a thread full of positive experiences from flying British Airways.
I'll start:
I thoroughly enjoyed listening to the English National Opera today in the Galleries First Lounge:
Additionally, the cabin service manager welcomed me onboard and congratulated me on achieving gold - I thought that was a nice touch.
Last edited by samfrost93; Feb 15, 2020 at 3:05 am
Feb 14, 2020, 1:40 pm
#3
Join Date: Jun 2008
Location: London
Programs: AAdvantage, and BAEC in name only
Posts: 800
Why am I reminded of an old TV advert where a man enters a dusty unused office to answer a phone, only for it to be a wrong number - its the obsolete complaints dept for a well-loved beer?
Feb 15, 2020, 3:03 am
#6
Original Poster
Join Date: Aug 2018
Programs: BAEC Gold, Hilton Diamond
Posts: 152
The small things can sometimes make all the difference though - and I find that typically comes from the crew who are always world class no matter what is going on elsewhere in the airline.
Feb 15, 2020, 3:49 am
#7
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,874
The Manchester lounge at Christmas- the staff put lots of effort into making it look nice!
The customer relations people who were very pragmatic on assistance after storm Ciara last weekend. It’s not always a “no”!
The customer relations people who were very pragmatic on assistance after storm Ciara last weekend. It’s not always a “no”!
Feb 15, 2020, 5:43 am
#8
Original Poster
Join Date: Aug 2018
Programs: BAEC Gold, Hilton Diamond
Posts: 152
Another from me:
On the past two flights to Madrid I've specifically chosen to fly 777 - both times I've been moved from CW cabin to First. There's something quite cool about flying across Europe in a First seat.
On the past two flights to Madrid I've specifically chosen to fly 777 - both times I've been moved from CW cabin to First. There's something quite cool about flying across Europe in a First seat.
Feb 15, 2020, 6:00 am
#9
Join Date: Feb 2017
Location: London
Programs: BAEC Gold, Marriott LT Platinum
Posts: 2,327
I talked to the F/O of my flight from LBA to LHR yesterday evening and he invited me into the cockpit, and finally I got my 'picture of Duck 1981 in the F/O seat'.
That was pretty cool for me as avgeek
That was pretty cool for me as avgeek
Feb 15, 2020, 6:07 am
#10
Original Poster
Join Date: Aug 2018
Programs: BAEC Gold, Hilton Diamond
Posts: 152
Love it! I've always wanted a picture in the cockpit but never had the balls to ask haha.
Feb 15, 2020, 1:42 pm
#11
Join Date: Apr 2017
Posts: 31
On a different note, I was flying out in WTP and had some white wine and (when asked later) commented that it would have been better if it was more chilled. A few days later on my return flight but in WT, I happened to have the same crew member. Completely unprompted they pre-emptively chilled some white wine in their ice bucket for me. Fantastic little touch.
Last edited by Jofnan; Feb 15, 2020 at 1:49 pm
Feb 15, 2020, 1:52 pm
#12
Original Poster
Join Date: Aug 2018
Programs: BAEC Gold, Hilton Diamond
Posts: 152
We have managed to get photos in the cockpit of two 787s and two 747s so far. The most recent time on a 747, the first officer came back and, completely unprompted, said to my son "The captain wants to see you up front". We all jumped at the opportunity. Hoping to get photos in an a380 and 777 this summer.
On a different note, I was out in WTP and had some white wine and (when asked later) commented that it would have been better if it was more chilled. A few days later on my return flight but in WT, I happened to have the same crew member. Completely unprompted they pre-emptively chilled some white wine in their ice bucket for me. Fantastic little touch.
Feb 15, 2020, 5:38 pm
#13
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,199
Feb 18, 2020, 12:24 am
#14
Join Date: Jan 2010
Posts: 7,464
Posted on another thread, but thought I would give it an airing here:
Overall, a happy customer with this journey, complete with a healthy dose of flexibility shown by BA on this occasion. Being someone who is not normally overly positive about BA due to their current hard and soft product proposition, there is not much I can fault here. Furthermore, the 2 Scottish CC on the UD on JFK-LHR were the examples of great service - welcoming, friendly and attentive to those who just want to sleep the full flight. Despite requesting no service whatsoever, it is always nice to have an unprompted cup of tea thrust in your direction upon awakening with a friendly smile 
Good job BA.
I was coming in from JFK last night, after being moved forward onto an on-time flight as mine was quite heavily delayed. I also maintained an UD window seat, not 64K that I originally had, but something that was still adequate. I slept like a log from gear up to 40mins to landing call. I was meant to be heading to another city in Europe in CE and that flight was still running (despite the disruptions on other flights), but I cheekily asked if I could be moved onto another flight to another city in a different country, answer was yes, but on standby. I was absolutely fine with that - I was number 1 on the standby list for CE. Roll forward a few hours - flight closed, I noticed that the CE middle seats had been filled (posted on another thread) and then got the nod from the agent in the CCR that I had a seat if I wanted it - 36F. I grabbed it with both hands. I don't care at all for the CE product, but I was very happy to get a seat on a flight that I was not meant to be on, to a city/country that I was not originally ticketed to (on a totally inflexible ticket) - all without change fee. So, thanks to all those in CE at the front who made space for me (and I guess some others) to get on the flight - I am a happy customer. I hope it shows that there is always two sides to a story
Good job BA.
Feb 18, 2020, 2:27 am
#15
Join Date: Mar 2014
Location: Madrid
Programs: BA GfL
Posts: 157
Whilst travelling with my Mum who is in a wheelchair, can only manage walking a few steps and is nearly deaf, the BA agents, crews, both cockpit and cabin, have been invariably superb. Some examples:
Because of a late boarding due to the Ambulift being delayed, we were the last to board a full flight. The CSM had stopped other pax from using the overheard locker above our seats, so we had room for her sticks and our bags.
Due to a seat booking mix up, we had to walk some distance down the cabin; the CSM apologised (it was not her fault) and we were offered free choice from the BOB menu (this was a BA charter).
Despite being in her mid-80s, my Mum likes to look good. A cabin crew member complimented her on her nails and hat - that made her day. His service was excellent and deserved a Golden Ticket!
Countless times (countless) the cabin crew have helped carrying our cabin baggage so I could help my Mum.
Twice when her wheelchair didn't arrive the pilot went down to the apron to find it.
Once due to a late arrival we missed our connection and were booked on the next flight; the gate agent started moving pax around so we could sit together.
Similarly, missing our connection at LHR T5, we were advised to go landslide to rebook. The queues were immense. One of the on-duty managers got on the phone and opened up a desk in the Arrivals lounge for pax with special needs.
Well done BA, you know how to make a difference!
Because of a late boarding due to the Ambulift being delayed, we were the last to board a full flight. The CSM had stopped other pax from using the overheard locker above our seats, so we had room for her sticks and our bags.
Due to a seat booking mix up, we had to walk some distance down the cabin; the CSM apologised (it was not her fault) and we were offered free choice from the BOB menu (this was a BA charter).
Despite being in her mid-80s, my Mum likes to look good. A cabin crew member complimented her on her nails and hat - that made her day. His service was excellent and deserved a Golden Ticket!
Countless times (countless) the cabin crew have helped carrying our cabin baggage so I could help my Mum.
Twice when her wheelchair didn't arrive the pilot went down to the apron to find it.
Once due to a late arrival we missed our connection and were booked on the next flight; the gate agent started moving pax around so we could sit together.
Similarly, missing our connection at LHR T5, we were advised to go landslide to rebook. The queues were immense. One of the on-duty managers got on the phone and opened up a desk in the Arrivals lounge for pax with special needs.
Well done BA, you know how to make a difference!