CSM attitude to 'self upgraders'
Jan 26, 2020, 3:15 pm
#16
Join Date: Dec 2019
Posts: 452
This is a good reason airlines should avoid upgrades after everyone is seated. Nobody paying to fly up front wants to see the empty seat taken by someone led up from the back and seated for free.
Much easier on everyone if free upgrades are invisible.
Much easier on everyone if free upgrades are invisible.
Jan 26, 2020, 3:33 pm
#17
Join Date: May 2014
Posts: 740
I was on that flight, in Y. It wasn't even that busy; the seat next to me was free and there were plenty other free seats. I did look at upgrade costs before check-in and they were high, as there were only a couple of seats free in W (J was full).
It was an aircraft swap too as the original plane was out of action apparently. I don't know if that made things trickier for the crew.
Personally I feel that my two seats in Y trump one in W (I'm on 800ish TP with an imminent reset) but I doubt that will make the OP feel better. Put in a complaint and ask why you should pay extra for WT+ when you could just move forward yourself.
It was an aircraft swap too as the original plane was out of action apparently. I don't know if that made things trickier for the crew.
Personally I feel that my two seats in Y trump one in W (I'm on 800ish TP with an imminent reset) but I doubt that will make the OP feel better. Put in a complaint and ask why you should pay extra for WT+ when you could just move forward yourself.
Jan 26, 2020, 3:39 pm
#18
Join Date: Aug 2008
Posts: 3,917
Why is a passenger involved in this? Reporting apparent seating problems to the crew and then talking to the person actually involved?
Good luck to the up-grader; is not getting something out of airlines what FT and many other sites are all about?
Good luck to the up-grader; is not getting something out of airlines what FT and many other sites are all about?
Jan 26, 2020, 3:43 pm
#19
Join Date: Sep 2008
Posts: 7,875
Regardless of career position anyone not dealing with this is really no sort of manager, and frankly if fear of complaint is their reason they’re simply not capable of a managerial role. If you believe a self upgrader is a situation a CSM can’t win, you must have a very low opinion of the people in that position.
I may be well wide of the mark but I assume a CSM would have several years experience in the cabin, albeit in other roles, and presumably have completed training.
At face value this is a tale of confrontation avoidance by someone paid to manage situations just like this.
I may be well wide of the mark but I assume a CSM would have several years experience in the cabin, albeit in other roles, and presumably have completed training.
At face value this is a tale of confrontation avoidance by someone paid to manage situations just like this.
I'm sure many here can change in, but it seems you may be well out of the mark. They might be no "senior" as you think.
Jan 26, 2020, 3:52 pm
#20
Join Date: Jul 2019
Programs: BAEC Bronze, Mucci recipient
Posts: 1,783
This latest post
contradicts the wife's assertion that
It seems that there were upgrade possibilities but the cost of doing so was high.
if I was the OP I'd be understandably miffed that someone just self upgrades.
if you want to travel in WT+ pay for it.
I am fine with BA giving free upgrades, even on board, but passengers just moving from one cabin to another mid flight is not on.
if I was the OP I'd be understandably miffed that someone just self upgrades.
if you want to travel in WT+ pay for it.
I am fine with BA giving free upgrades, even on board, but passengers just moving from one cabin to another mid flight is not on.
Jan 26, 2020, 4:04 pm
#22
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,680
CSM recruitment
I'm sure many here can change in, but it seems you may be well out of the mark. They might be no "senior" as you think.
I'm sure many here can change in, but it seems you may be well out of the mark. They might be no "senior" as you think.
Jan 26, 2020, 8:51 pm
#26
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,226
Sadly in many cases those who have the brass neck to self-upgrade are more likely to be the ones who would submit a complaint against the CSM for sending them packing.
It wouldn’t be terribly hard to concoct a “the CSM was incredibly rude to me when I popped up to see my partner” story, and that would result in a note in the cabin crew member’s file and a meeting with their line manager.
Particularly for those just starting their career, it may be a case of self-preservation rather than inaction - i.e. the crew will usually only choose to deal with situations they can win the battle on.
It wouldn’t be terribly hard to concoct a “the CSM was incredibly rude to me when I popped up to see my partner” story, and that would result in a note in the cabin crew member’s file and a meeting with their line manager.
Particularly for those just starting their career, it may be a case of self-preservation rather than inaction - i.e. the crew will usually only choose to deal with situations they can win the battle on.
Last edited by IAMORGAN; Jan 26, 2020 at 9:01 pm
Jan 26, 2020, 9:34 pm
#28
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,159
Thread has landed in the blogs
https://thegate.boardingarea.com/sel...edium=facebook
https://thegate.boardingarea.com/sel...edium=facebook
Jan 26, 2020, 10:15 pm
#29
Join Date: Oct 2013
Location: Dubai
Programs: BAEC Gold
Posts: 396
I am not saying this was the case here, but there are more possibilities of someone asking for a free-upgrade, being told no and doing so anyway. He could have asked for an upgrade, been told no and then something else happen to warrant being moved.
